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Cancel ROBLOX
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I hereby notify you of my decision to terminate the contract relating to the Roblox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Roblox: Easy Method
What is Roblox
Overview
Roblox is an online platform where users create, share and play games made by other users. It mixes a marketplace, social features and user-created experiences across many genres.
Main features
Users can play free games, buy Robux (in-game currency), and subscribe to Roblox Premium for recurring Robux and creator benefits. Subscriptions, Robux purchases and creator content are central to the platform.
How to cancel Roblox
On iOS (App Store)
- Open Settings on your iPhone or iPad and tap your name at the top.
- Tap Subscriptions, select Roblox, then tap Cancel Subscription.
- Cancel at least 24 hours before renewal to avoid the next charge; benefits remain until the end of the paid period.
On Android (Google Play)
- Open Roblox, tap the gear icon → Settings → Subscriptions → Cancel Renewal to stop auto‑renewal.
- Alternatively, manage subscriptions in the Google Play Store under Subscriptions and cancel from there.
- Roblox does not process Google Play refunds; refund requests must be made via Google Play.
On Web / Desktop
- Sign in at the Roblox website or app, go to Settings → Subscriptions, select the subscription and choose Cancel Renewal.
- Cancel at least 24 hours before the renewal date; benefits generally continue until the end of the current billing cycle.
- No refund is issued on cancellation except in rare legal or unauthorized‑charge cases.
What happens when you cancel
Access and benefits
When you cancel, your Premium or subscription benefits typically remain active until the end of the paid billing period. You keep access to features until that date.
Billing and renewals
Cancellation prevents future auto‑renewals but does not usually trigger a refund for the current period. If you cancel close to renewal, verify the exact cut‑off time to avoid an unintended charge.
Will I get a refund?
General policy
Roblox Premium subscriptions, Robux purchases and most in‑game purchases are generally non‑refundable and non‑transferable. Refunds are only made where required by law or in specific exceptions.
Exceptions and unauthorized charges
- Roblox may refund unauthorized charges when possible via support, but purchases made through Apple, Google Play, Microsoft, Amazon or other providers normally must be refunded through those providers.
- If a Creator removes a subscription offer, Roblox will refund the most recent subscription payment for that subscription; processing can take several days (commonly 5 - 7 days).
- South Africa’s ECT Act provides a seven‑day cancellation right for some services, but gaming/digital content like Roblox is excluded from this cooling‑off right.
Roblox plans and pricing
Available plans
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Roblox Premium 450 | R99.99 | Monthly | 450 Robux/month; trading; sell creations; 10% bonus on Robux purchases |
| Roblox Premium 1000 | R199.99 | Monthly | 1000 Robux/month; trading; sell creations; 10% bonus on Robux purchases |
| Roblox Premium 2200 | R399.99 | Monthly | 2200 Robux/month; trading; sell creations; 10% bonus on Robux purchases |
Notes
Prices above reflect typical App Store listings for South Africa and are shown in ZAR. Retailers may sell Robux vouchers in ZAR, but subscription prices are usually shown on the platform where you subscribe.
Your consumer rights in South Africa
ECT Act overview
Under the Electronic Communications and Transactions (ECT) Act, consumers generally have a right to cancel certain services within seven days of agreement and obtain a refund, with suppliers required to refund within 30 days.
Exclusions for digital and gaming services
- Digital content and gaming services (including Roblox) are excluded from the ECT Act seven‑day cooling‑off right once access or use has begun.
- For unauthorized or fraudulent charges, separate protections and remedies may apply; seek support from your payment provider and Roblox as appropriate.
Customer experiences
Positive feedback
- Many users praise Roblox for variety, creative tools and entertaining user‑generated experiences.
- Players and creators value the platform’s broad community and game diversity.
Negative feedback
- Complaints commonly mention billing disputes, difficulty obtaining refunds, and inconsistent customer support responses.
- Some users report trouble locating or cancelling subscriptions, missing subscription entries, or delays when dealing with support.
Documentation checklist
What to prepare
- Account username and email associated with your Roblox account.
- Receipt or invoice showing the subscription or purchase (screenshot or email).
- Date and time of the charge and the payment method used (Apple ID, Google account, credit card).
How to present your case
- Take clear screenshots of billing entries, subscription pages, and any in‑app subscription settings.
- If contacting a third‑party store (Apple/Google), include their transaction ID and the platform receipt.
Common mistakes
Missing the original payment source
Example: Trying to get a refund from Roblox when the purchase was made via the App Store. Purchases made through Apple or Google are typically refunded by those stores, not Roblox.
Tip: Check your payment receipt to identify the payment provider before contacting support.
Timing and renewal misunderstandings
Example: Cancelling too close to renewal and still being charged because the cancellation did not process before the cut‑off time.
Tip: Cancel at least 24 hours before renewal and confirm the subscription shows as canceled in the provider’s subscription settings.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund option |
|---|---|---|
| App Store (iOS) | Settings → your name → Subscriptions → select Roblox → Cancel Subscription | Request refunds via Apple; Roblox cannot process App Store refunds |
| Google Play (Android) | Roblox app Settings → Subscriptions → Cancel Renewal or Google Play Store → Subscriptions | Refunds handled by Google Play; Roblox does not process Google Play refunds |
| Web / Desktop | Roblox website/app → Settings → Subscriptions → select subscription → Cancel Renewal | No general refunds on cancellation; exceptions for unauthorized charges or creator‑removed subscriptions |
Key takeaways
- Identify where you were billed (App Store, Google Play or direct on Roblox) before requesting a refund.
- Cancel at least 24 hours before renewal to avoid the next charge; benefits typically continue until period end.
After cancelling
What to check
- Confirm the subscription status shows "Cancelled" or "Will not renew" in the provider’s subscription manager.
- Keep receipts and screenshots in case you need to dispute a charge later.
If you need more help
If a charge looks unauthorized, contact your payment provider (bank, Apple, Google) to dispute the transaction and open a fraud claim if necessary.
Also raise a support request with Roblox Support through your account issues page if you need Roblox to investigate an internal issue or creator‑related refund.
Address
Roblox corporate mailing address
3150 South Delaware Street, San Mateo, CA 94403, United States.
Notes
This address reflects Roblox’s corporate mailing location. For billing and account matters, use the platform‑specific subscription settings or your payment provider’s support channels.