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Cancel SELF
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Self service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Self: Easy Method
What is SELF
Service overview
SELF is a subscription-based gaming self-exclusion and habit-management service that helps users set restrictions to promote responsible play.
It offers account-based access and paid tiers for additional features, with subscriptions billed on a recurring basis.
Who uses SELF
SELF is used by individuals seeking to limit gambling activity and by facilities that provide SELF accounts to members or patrons.
Subscriptions may be managed directly with SELF or through platform stores (Apple App Store, Google Play) depending on how you signed up.
How to cancel SELF
Cancel via the SELF website (web account)
- Log into your SELF account on the SELF website or app account settings.
- Go to Account Settings or Subscriptions and select "Cancel Subscription".
- Note that cancellation typically takes effect at the end of the current billing cycle.
Cancel via mobile app stores
- If you subscribed through iOS: open Settings → your name → Subscriptions → find SELF → Cancel. Cancellation takes effect after the current period.
- If you subscribed through Android: open Google Play Store → Profile → Payments & subscriptions → Subscriptions → find SELF → Cancel. Cancellation takes effect after the current billing period.
- For step-by-step guidance and common issues, see this summary: How to cancel SELF (postclic).
What happens when you cancel
Access after cancellation
Your subscription generally remains active until the end of the current paid billing cycle.
You typically retain access to premium features until that date, after which access is removed unless you re-subscribe.
Billing and renewal
After you cancel, future automatic renewals stop; no further subscription charges should occur.
If you cancel via an app store, the store handles the subscription renewal and termination.
Will I get a refund?
SELF refund policy (general)
SELF’s terms state subscription fees are non-refundable; they do not provide refunds for partial months or unused services.
Refunds are generally not provided unless exceptional technical issues prevented use and support agrees to an adjustment.
App store refunds and exceptions
- If you subscribed via the Apple App Store or Google Play, the store’s refund policies may apply and you must request refunds through that store.
- If charges were unauthorized or there was a billing error, consider contacting your payment provider or bank to dispute the charge.
- For summary guidance, see: Cancellation and refund notes (postclic).
SELF plans and pricing
Available pricing information
No official current South African ZAR pricing was found in the verified sources.
Developer notes list USD tiers elsewhere, but verified local pricing was not provided in the sources available for this guide.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Please contact SELF or check your app store for current local pricing and available tiers. |
Your consumer rights in South Africa
Local law considerations
SELF’s terms do not explicitly reference South African consumer protection laws such as the Consumer Protection Act 68 of 2008.
The verified sources do not show a statutory cooling-off or mandatory 14-day refund right in SELF’s terms for South African users.
Options and next steps
- If you subscribed via App Store or Google Play, use the store refund processes for disputes or refund requests.
- Consider disputing unauthorized or problematic charges with your bank or card issuer if you cannot resolve the issue with SELF or the store.
- Keep records of communications, receipts, and screenshots when pursuing a dispute or complaint.
Customer experiences
Positive feedback
Some users report benefits such as improved control over habits and concrete credit or behavioural improvements after prolonged use.
A selection of positive reviews is available here: SELF reviews (Sitejabber).
Negative feedback
Common negative reports include confusing billing, difficulty cancelling, and slow or no customer support responses.
Users have also reported app performance issues, such as crashes or loss of progress; these types of complaints appear in online discussions summarized by reviewed sources.
Documentation checklist
What to gather before you cancel
- Account email/username and subscription details (date started, billing method).
- Screenshots of the subscription page, receipts, and any billing charges you want to dispute.
What to keep after cancelling
- Confirmation of cancellation (email or screenshot) and the final billing date.
- Any correspondence with support, and reference numbers for disputes or refund requests.
Common mistakes
Assuming immediate termination
Many users expect access to stop immediately when they cancel; in most cases cancellation takes effect only at the end of the current billing period.
Always check the final access date and keep a copy of the cancellation confirmation.
Requesting refunds from the wrong place
If you subscribed via Apple or Google, asking SELF directly for a store-processed refund can delay resolution.
Use the App Store or Google Play refund request process for subscriptions billed through those stores, and retain proof of your request.
Comparative recap
Quick comparison overview
The table below compares the three main cancellation routes and what to expect regarding refunds and timing.
How to choose
Cancel through the same channel you used to subscribe for the fastest, clearest result.
| Method | Ease | Refunds | Typical outcome |
|---|---|---|---|
| Cancel on SELF website/account | Direct; requires login | Generally non-refundable per SELF terms | Access until end of billing cycle; no future charges |
| Cancel via Apple App Store | Moderate; use iOS Settings → Subscriptions | Refunds handled by Apple (request via Apple) | Access until period end; Apple manages billing |
| Cancel via Google Play Store | Moderate; use Play Store → Subscriptions | Refunds handled by Google Play (request via Google) | Access until period end; Google manages billing |
After cancelling
Confirmations and checks
Save any cancellation confirmation emails or screenshots showing your subscription end date.
Monitor your bank or card statement to ensure no further billing occurs after the final period.
Where to get help
- For step guidance and common cancellation problems: Cancellation guide (postclic).
- For user experiences and additional comments: User reviews (Sitejabber).
Address
Registered address
SELF Technology Pty Ltd, 194 Varsity Parade, Varsity Lakes, Queensland 4227, Australia.
Use the address for formal correspondence if required; for subscription or billing help, contact support through the app or your app store.