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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Sense service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sense: Easy Method
What is Sense
Overview
Sense (often referenced in contexts as Sense Arena) is a subscription-based digital training platform that delivers interactive content and tools to users. It is commonly used for virtual-reality sports training and related subscription services.
Primary purpose
The service is delivered via apps and web subscriptions and typically requires a recurring payment for continued access. Cancellation and refund rules depend on how you subscribed (App Store, Google Play, or direct web purchase).
How to cancel Sense
If you subscribed via Apple App Store
- Open your iPhone or iPad Settings, tap your name, then Subscriptions, and select the Sense subscription to cancel.
- The provider cannot cancel App Store subscriptions for you; cancellation must be done through your Apple subscription settings.
- See guidance summarised by independent cancellation resources for step-by-step instructions: Cancel via Apple.
If you subscribed via Google Play
- Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions, and cancel the Sense subscription there.
- Google Play manages cancellations for Play purchases; the provider cannot cancel on your behalf.
- Independent guides note you retain access until the end of the current billing cycle: Cancel via Google Play.
If you subscribed via the web (PayPal/Stripe or card)
- Contact Sense (the service provider) support or use the account/subscription page on the website to request cancellation.
- Where web billing is used, the provider usually handles cancellations and may require a support ticket or email.
- Independent guides recommend saving confirmation messages and receipts when you request cancellation: Web subscription notes.
What happens when you cancel
Access after cancellation
In most cases you keep access until the end of the current paid billing period even after cancelling a subscription.
This applies to App Store, Google Play and typical web subscriptions unless the provider states otherwise in their terms.
Renewals and future billing
After cancellation future renewals stop and you are not billed again once the active billing period ends.
Check your payment provider (Apple/Google/PayPal/credit card) to confirm no further charges appear.
Account and data retention
Account data and progress are typically retained according to the provider's privacy and terms pages.
If you need data removed or exported, request this from the provider's support and keep a copy of the request.
Will I get a refund?
General refund policy
Payments are generally non-refundable and providers commonly do not offer pro-rata credits for partial-period cancellations.
Independent resources summarise that the standard position is no refunds for routine cancellation.
Exceptions for web subscriptions
- Web (direct) subscriptions may be eligible for a refund within 30 days in limited circumstances, such as demonstrable app or course malfunction.
- Refunds for web purchases are discretionary and usually require evidence; keep logs, screenshots and correspondence.
- See independent guidance on exceptions: Web refund notes.
App Store and Google Play purchases
Refund requests for purchases made through Apple or Google must be handled directly with those stores.
The service provider does not process refunds for App Store or Google Play transactions; submit refund requests to Apple or Google via their support/appeal processes.
South African statutory rights
Under the Electronic Communications and Transactions Act (ECT) consumers have a 7-day cooling-off right for online services, which can allow cancellation and a full refund within 30 days where applicable.
However, the Consumer Protection Act (CPA) generally excludes change-of-mind returns for digital content once performance has begun or access has been granted.
For more on the ECT Act cooling-off right see a South African summary: ECT Act summary.
For how the CPA treats digital content see: Digital content returns.
Sense plans and pricing
Pricing summary
The following prices reflect listings for the South African Apple App Store for the Parent Sense app (indicative).
Confirm current local prices in your app store before purchasing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | R149.99 | Monthly | Full app access via monthly renewals |
| Quarterly Subscription | R399.99 | Quarterly | Full app access via quarterly renewals |
| Annual Subscription | R799.99 | Annual | Full app access via annual renewals |
| Lifetime Subscription | R1,199.99 | One-time | Full app access forever |
Your consumer rights in South Africa
ECT Act cooling-off rights
Under Section 44 of the Electronic Communications and Transactions Act, consumers may cancel certain online agreements within seven days of the agreement or receipt.
If valid, a full refund must be processed within 30 days, except for direct return costs where applicable. See a plain-language summary: ECT Act guidance.
Consumer Protection Act and digital content
The Consumer Protection Act treats digital products differently: once digital content is downloaded or performance has begun with the consumer's consent, change-of-mind return rights generally do not apply.
Check the CPA implications for refunds and returns here: CPA and digital goods.
Practical steps to assert rights
- Act quickly - start refund or cancellation requests within the applicable cooling-off or refund windows.
- Retain receipts, screenshots, and correspondence to support any claim under the ECT Act or CPA exceptions.
Customer experiences
Positive feedback
Some users on review platforms praise Sense for ease of use, effective workflows and responsive customer support in earlier reviews.
See aggregated feedback and common positives on review sites: GetApp reviews.
Negative feedback
Other reviewers report issues such as a declining user interface, increasing complexity and inconsistent support experiences.
These mixed reviews suggest checking recent user feedback and support responsiveness before committing to a long-term plan: Recent GetApp comments.
Documentation checklist
What to collect before contacting support
- Order receipt or subscription confirmation email (date and amount).
- The account email or username used for the subscription.
- Payment method details (Apple/Google/PayPal/card) and transaction ID where available.
Evidence to support refund claims
- Screenshots or logs showing malfunction or failure to deliver promised content.
- Correspondence with support, including ticket numbers and timestamps.
- Any terms or statements from the provider relevant to your claim.
Common mistakes
Relying on the provider to cancel App Store/Google Play subscriptions
A frequent error is asking the service provider to cancel an App Store or Google Play subscription; these must be cancelled in the respective store settings.
If you believe you cancelled but are still billed, check the store subscription list and save screenshots of the cancellation confirmation.
Missing evidence for refund requests
Users often request refunds without providing concrete evidence of malfunction or service failure, reducing the chance of a discretionary refund for web purchases.
Collect and present clear, dated evidence when asking for a web subscription refund.
Comparative recap
At-a-glance comparison
| Method | Who handles cancellation | Refund approach | Access after cancel |
|---|---|---|---|
| Apple App Store | Apple (user cancels in Apple settings) | Request refund from Apple; provider does not process App Store refunds | Access continues until the end of current billing period |
| Google Play Store | Google (user cancels in Play Store) | Request refund from Google; provider does not process Play refunds | Access continues until the end of current billing period |
| Web (PayPal/Stripe/card) | Provider (contact support or account page) | Generally non-refundable; possible discretionary refund within 30 days for proven faults | Access usually continues until paid period ends |
After cancelling
Check billing and confirmations
- Keep cancellation confirmations and check your bank or card statements for any unexpected charges.
- If billed after cancellation, gather evidence and contact the store (Apple/Google) or your bank if necessary.
Where to get help and more information
- General independent cancellation guidance: Cancellation guide.
- South African legal summaries on online cooling-off rights: ECT Act summary.
- Information on digital content and returns under South African law: Digital content returns.
- User reviews to gauge current experiences: GetApp reviews.
Address
Physical address
No public physical address for correspondence was found on the materials reviewed for Sense/Sense Arena.
If you require postal correspondence for legal reasons, request the provider's registered address via their online support channel.
Online contact
Use the service’s official website or in-app support options to submit cancellation or data requests. Keep copies of all support messages.
If you need to escalate a legal consumer query in South Africa, include the documentation checklist items listed above when contacting consumer-protection authorities.