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I hereby notify you of my decision to terminate the contract relating to the Webkinz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Webkinz: Easy Method
What is Webkinz
Overview
Webkinz is an online virtual world where players adopt and care for virtual pets, play games, complete quests, and customise virtual rooms. It is operated by Ganz and is known for its child-friendly, educational features and collectible plush-to-digital codes.
Membership and purchases
Webkinz offers free access to basic features and paid options such as Deluxe membership and in-game purchases for extra content. Billing for purchases may be handled directly by Ganz (eStore) or by app stores for mobile purchases.
How to cancel Webkinz
Cancel via Ganz eStore (Web)
- Log into your Ganz eStore account on the site where you bought the Deluxe membership.
- Go to Manage Account → Active Membership Orders.
- Select the membership order you want to change and choose cancel auto-renewal under Order Details.
- Confirm the cancellation and save any confirmation or order number for your records.
Cancel via Apple App Store (iOS)
- iOS subscriptions must be cancelled through Apple - not through Webkinz/Ganz.
- Open Settings on your iPhone/iPad, tap your name, then Subscriptions, find Webkinz and tap Cancel Subscription.
- For Apple billing/refund terms see the Webkinz User Agreement: Webkinz User Agreement.
Cancel via Google Play (Android)
- Google Play subscriptions are generally cancelled in the Google Play Store under Subscriptions.
- Open the Play Store, tap your profile, go to Payments & subscriptions → Subscriptions, select Webkinz and cancel.
- If unsure, check your Google Play purchase history or Google support for store-specific steps.
What happens when you cancel
Membership access
When you cancel auto-renewal, you typically retain Deluxe membership benefits until the current paid period ends. You will not be charged again after that billing period expires.
Account and data
Your Webkinz account and pet data usually remain intact after cancelling membership. Purchased items already in your account normally stay available unless terms state otherwise.
Will I get a refund?
Webkinz / Ganz eStore policy
Webkinz/Ganz eStore generally does not offer refunds for Deluxe membership or digital items and may instead offer equivalent value such as points or a replacement membership code.
Exceptions and store refunds
- App-store purchases (Apple) follow Apple’s billing and refund policies - refunds must be requested from Apple for iOS purchases. See: Webkinz User Agreement.
- Some users report exceptions for double charges or clear billing errors; these appear handled case-by-case and may require persistence or a charge dispute through your payment provider.
- If you are in South Africa, you may have a 7-day cooling-off right for certain online purchases (see consumer rights section below).
Webkinz plans and pricing
Overview of pricing availability
Public pricing details for Webkinz plans are not provided in the verified sources available for this guide.
How to get current pricing
Contact Ganz/Webkinz through your account pages or the store where you purchased membership for up-to-date pricing and offers.
| Plan | Period | Price |
|---|---|---|
| Deluxe membership | Contact for pricing | Contact for pricing |
| Standard (free) | Ongoing | Free |
| In-game items / KinzCash | Per purchase | Contact for pricing |
Your consumer rights in South Africa
Cooling-off period (online)
Under the Electronic Communications and Transactions Act (ECTA), South African consumers generally have a 7-day cooling-off period for certain online purchases to cancel without reason and receive a full refund.
Consumer Protection Act (CPA) protections
- The CPA provides an implied warranty (commonly interpreted as six months) for defective goods - right to repair, replace, or refund may apply.
- Unfair contract terms that seek to remove consumer rights (for example blanket "no refunds") may be invalid under the CPA.
- For practical guidance on returns and online cancellations in South Africa see resources such as: How to return products sold online in South Africa and Our Generation refunds and returns (example).
Further legal information
For a legal summary of consumer rights and remedies, consult local consumer-protection resources such as the summary at Pagel Schulenburg: Consumer protection rights.
Customer experiences
Positive feedback
Players often praise Webkinz for nostalgic appeal, educational content, and engaging pet-care gameplay that appeals to younger audiences.
Common complaints
- Users report increasing emphasis on paid Deluxe membership and restricted access to formerly free features.
- There are frequent complaints about slow support responses, billing difficulties, and limited refund options for digital purchases.
- General user reviews and ratings are available at: Webkinz reviews on Sitejabber.
Documentation checklist
Essential items to gather
- Account email and username used for the Webkinz/Ganz account.
- Order number(s) or membership confirmation email(s) for the transaction(s).
- Payment method details (last 4 digits of card, PayPal account) and date(s) of charge.
Supporting evidence
- Screenshot(s) of subscription or billing entries in your account or app-store subscription list.
- Bank or card statements showing the charge, saved as PDF or image for disputes.
- Any correspondence with Webkinz/Ganz or app-store support, including response timestamps.
Common mistakes
Canceling in the wrong place
Many users try to cancel on the Webkinz site when the purchase was made through Apple or Google. App-store purchases must be cancelled in the corresponding store to stop future billing.
Assuming immediate refunds
Another common mistake is expecting an immediate cash refund. Webkinz/Ganz often does not refund Deluxe membership payments and may offer store credit or equivalent value instead.
Not saving confirmation
Failing to save cancellation confirmation or order numbers can make follow-up with support or payment disputes harder. Always keep proof of cancellation.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund likely? |
|---|---|---|
| Web (Ganz eStore) | Manage Account → Active Membership Orders → Cancel auto-renewal | Usually no; may offer equivalent value or case-by-case exceptions |
| Apple App Store (iOS) | Cancel via Apple subscriptions (Settings → Subscriptions) | Refunds handled by Apple per App Store policy |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions | Refunds handled by Google Play policy; case-by-case |
Takeaway
Always cancel in the platform that processed the payment and keep documentation. For refunds, follow the store’s procedures or gather evidence for a dispute through your payment provider.
After cancelling
What to check immediately
- Verify your subscription shows as cancelled and note the end-of-access date.
- Monitor your bank/card or app-store receipts to ensure no further charges occur.
Useful links
- Webkinz User Agreement (App Store / billing reference): Webkinz User Agreement
- South African online returns guidance: How to return products sold online in South Africa
- Example refunds & returns page (retailer example): Our Generation - refunds & returns
- Consumer-rights summary for South Africa: Consumer protection rights summary
- User reviews and common experience reports: Webkinz on Sitejabber
Address
Corporate address
Ganz
One Pearce Road, Woodbridge, Ontario, L4L 3T2, Canada
Support note
For account-specific enquiries or actions, use the support/contact options inside your Webkinz account or the app store that handled the purchase. Keep documentation ready when contacting support.