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Cancel CURVES
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Curves service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Curves: Easy Method
What is Curves
Overview
Curves is a women-focused fitness brand offering in-club 30-minute circuit workouts and online options through MyCurves On Demand (MCOD).
The brand in South Africa also includes a separate apparel line (Curve SA) with its own online store and return rules.
Main offerings
Primary services are local club memberships and a digital subscription (MCOD) for at-home strength workouts.
Curve SA sells handmade apparel online with distinct delivery and returns terms from the gym memberships.
How to cancel Curves
Cancel MCOD (MyCurves On Demand)
- Open the MyCurves On Demand web portal or mobile app and go to account/subscription settings.
- Follow the in-app or web cancellation flow; changes take effect at the end of the current billing period.
- Allow up to 48 hours for processing. See terms: Curves Terms of Use.
Cancel local Curves club membership
- Cancel directly at your local Curves club - each club sets its own cancellation process and possible fees.
- Visit or call the club where you joined and request their cancellation form or procedure.
- For questions about club cancellations, see the official FAQ: Curves FAQ.
Cancel Curve SA (apparel) order
- Orders cannot be cancelled once shipped. If you receive a faulty item, report within 48 hours.
- Return faulty items within 7 days for replacement per Curve SA policy: Curve SA Delivery & Returns.
What happens when you cancel
Access after cancellation
For MCOD, you retain access until the end of your paid billing period; the subscription will not renew afterward.
For local clubs, access typically ends according to the club's stated notice period once cancellation is processed.
Billing and account data
Billing stops after the effective cancellation date, but processing may take up to 48 hours for MCOD.
Account data may be retained according to Curves’ policies; contact support for specific data-deletion requests via the club or MCOD account page.
Will I get a refund?
MCOD refund policy
MCOD memberships are non-refundable. There are no prorated refunds or credits for partially used periods per Curves terms.
Refer to the MCOD terms for full details: Curves Terms of Use.
Curve SA apparel refunds
Curve SA does not offer refunds or exchanges for change-of-mind sizing errors.
They only replace items deemed faulty if reported within 48 hours and returned within 7 days: Curve SA Delivery & Returns.
Club-level refunds
Local club refund policies vary. Some clubs may charge cancellation fees or offer partial refunds depending on membership terms.
Always request written confirmation of any refund or fee from your club when you cancel in person.
Curves plans and pricing
Pricing summary
Below are representative Curves prices in South African rand (ZAR). Confirm the current rate with your local club or in-app store before purchasing.
Promotions may change prices (e.g., Purple Friday offers) and some plans are location-dependent.
Official price table
| Plan | Price (ZAR) | 期間 |
|---|---|---|
| Joining Fee (Option Dependent) | R649 or R324 | One-time |
| Monthly Gym Membership | R249 to R299 | Monthly |
| Purple Friday Offer - 12-Month Membership | R399 | Monthly (12-month prepaid) |
| MyCurves On Demand - Monthly | R409.99 | Monthly |
| MyCurves On Demand - Quick Start | R499.99 | One-time |
| MyCurves On Demand - Yearly | R4,099.99 to R4,399.99 | Yearly |
Your consumer rights in South Africa
Cooling-off and returns
South Africa’s Consumer Protection Act commonly provides a 7-day cooling-off (right of return) for certain distance or direct-marketing sales.
Exceptions apply for custom-made, hygiene-sensitive, or sealed goods that were unsealed after delivery.
How this applies to Curves products
Curve SA’s policy of replacement-only for faulty handmade apparel (reported within 48 hours, returned within 7 days) aligns with the Act’s emphasis on defects rather than change-of-mind returns.
If you believe an exception has been applied incorrectly, seek written confirmation from the seller and consider consumer-protection advice.
Customer experiences
Positive feedback
Some members report quick resolution of account problems and fast processing of refunds or card re-issues in isolated cases.
These positive experiences typically mention prompt communication from support and efficient follow-up.
Negative feedback
Other users report slow or poor customer service, delayed responses, or unexpected cancellation/downgrade fees at some clubs.
Frustrations often stem from inconsistent club-level policies or unclear trial/notice terms; always get cancellation terms in writing.
Documentation checklist
Essential documents to bring
- Membership number or contract copy
- Valid photo ID (ID book or passport)
- Proof of payment (bank statement or card receipt)
Optional but helpful items
- Club correspondence (emails or messages confirming terms)
- Printed copy of club cancellation policy or MCOD terms: Curves Terms of Use
- Receipt or order number for Curve SA apparel returns: Curve SA Delivery & Returns
Common mistakes
Assuming one method fits all
Many members try to cancel MCOD the same way as a local club membership; these are separate systems with different rules.
Always check whether you are cancelling MCOD (app/web) or a club contract (in-person club cancellation).
Not getting written confirmation
Failing to request written proof of cancellation is a frequent error; verbal confirmations are hard to prove later.
Ask for a receipt, confirmation email, or signed form when you cancel to avoid disputes about dates or fees.
Comparative recap
Quick comparison
The table below compares the main options: MCOD online, local club memberships, and Curve SA apparel rules.
Use this to decide
| Service | 期間 | How to cancel | Refunds / Replacements |
|---|---|---|---|
| MCOD (MyCurves On Demand) | Monthly / Yearly | Via web or mobile app; effective end of billing period; allow 48 hours | Non-refundable; no prorated refunds for partial periods |
| Local Curves club membership | Monthly (club-dependent) | Cancel directly at the club; club may have forms/fees | Varies by club; check membership agreement for fees/refunds |
| Curve SA (apparel) | One-time (orders) | Orders cannot be cancelled once shipped; report faults within 48 hours | No change-of-mind refunds; replacement only for faults returned within 7 days |
After cancelling
Confirm and follow up
Keep the cancellation confirmation and check that billing stops on your next statement.
If charges continue, contact your club or MCOD support immediately and provide your cancellation proof.
Useful official links
- MCOD and general terms: https://www.curves.com/au/terms-of-use
- Curves FAQ (club questions): https://www.curves.com/frequently-asked-questions
- Curve SA delivery & returns: https://curvesa.co.za/pages/delivery-returns
Address
Main local club (example)
Shop 15 Van Ryneveld Street Avenue, Pretoria, 0183, South Africa.
This address corresponds to the Pierre van Ryneveld Curves club commonly used as the primary local contact in Pretoria.
Nearby alternative
If Pierre van Ryneveld is not convenient, consider nearby Curves clubs in your area; confirm addresses and cancellation procedures directly with the club.