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Cancel FITIFY
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Fitify service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fitify: Easy Method
What is Fitify
Overview
Fitify is a personalized fitness app that offers hundreds of workouts, structured training plans, nutrition guidance and video demonstrations for home and gym use.
Service scope
Fitify offers free features plus paid subscriptions (Pro and standard tiers) that unlock advanced plans and content. Subscriptions are sold through App Store, Google Play and web payment processors.
How to cancel Fitify
Cancel on iOS (App Store)
- Open Settings on your iPhone or iPad, tap your name, then Subscriptions.
- Find Fitify in the list and tap Cancel Subscription. Access continues until the end of the current billing period.
- Apple manages billing and refunds for App Store purchases; Fitify cannot cancel or refund iOS subscriptions directly.
Cancel on Android (Google Play) and Web
- On Android, open the Google Play Store → Menu → Subscriptions, select Fitify and Cancel. Access remains until period end; Google handles refund requests.
- For web purchases (processed via Paddle, FastSpring or Stripe) use the merchant portal link in your receipt or the cancellation link provided by the merchant to cancel. Access usually continues until the end of the paid period.
- If you cannot find the receipt or cancellation link, check your email for the merchant receipt or contact the payment provider shown on that receipt.
What happens when you cancel
Access and renewal
When you cancel a subscription, you typically retain full access to Pro features until the paid billing period ends.
Automatic renewals stop after cancellation; your subscription will not renew at the next billing date.
Data and account
Cancelling does not necessarily delete your Fitify account or workout history. You may need to delete the app or request account removal if you want your data removed.
Check Fitify's Terms of Service for account and data policies; see the official terms for details.
Will I get a refund?
Fitify policy
Fitify's Terms of Service state that fees are final and non-refundable to the maximum extent permitted by law.
Refunds are offered only at Fitify's discretion as a goodwill measure, except where local law requires otherwise.
Platform exceptions and short web right
- App Store purchases: refunds and cancellations are governed by Apple. Contact Apple Support for App Store refunds.
- Google Play purchases: refunds are managed by Google Play policies and support.
- Web purchases: Fitify indicates a brief 48-hour refund right may apply for non-App Store web purchases, but this is not guaranteed and may be subject to merchant rules.
For Fitify's full refund and fee clauses, see the official terms: Fitify Terms of Service.
Fitify plans and pricing
Local South Africa pricing
Prices below reflect the South African App Store listings and available plan variants. Prices may change and different tiers may appear as promotions.
Plan table
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Fitify Pro: Monthly | R159.99 | Monthly | Full Pro access (via App Store in South Africa) |
| Fitify Monthly | R199.99 | Monthly | Standard monthly access |
| Fitify Pro: Yearly | R1,099.99 | Annual | Full Pro access (annual) |
| Fitify Yearly | R1,499.99 | Annual | Standard annual access |
| Fitify Pro - Monthly (alternate tier) | R114.99 | Monthly | Possibly promotional or reduced Pro tier |
| Fitify Yearly (higher tier) | R2,299.99 | Annual | Higher-tier annual access |
Your consumer rights in South Africa
Cooling-off and refund rights
South African consumer protection law often grants buyers a right to cancel certain purchases within a cooling-off period, especially for distance sales.
Fitify's stated 48-hour web refund policy may align with such rights for non-App Store transactions, but specifics depend on the transaction type and applicable law.
Platform overrides and enforcement
- App Store and Google Play transactions are subject to Apple and Google policies in addition to local law; platform rules can affect refunds and cancellations.
- If you believe your rights under South African law were breached, you may contact local consumer protection authorities for guidance.
Customer experiences
Positive feedback
Many users praise Fitify for personalization, exercise variety, offline use and user-friendly video demonstrations.
App Store reviews and independent analyses note good value and an intuitive interface; see an overview here: Fitify review analysis.
Negative feedback and common issues
Some users on review platforms report unexpected charges, difficulty cancelling and slow or missing refunds after cancellation attempts.
Complaints on sites such as Trustpilot and Sikayetvar highlight issues with billing and support in certain cases; see examples: Trustpilot, Sikayetvar.
Documentation checklist
What to gather before you cancel
- Proof of purchase: app store receipt, Google Play receipt, or merchant email receipt (Paddle/FastSpring/Stripe).
- Account email and username used with Fitify.
- Dates of purchase and the renewal date you wish to avoid.
Evidence for refund or disputes
- Screenshots of subscriptions page showing the active subscription and cancellation attempts.
- Copies of email correspondence with Fitify or the payment merchant.
- Bank or card statements showing the charge, if disputing with your bank.
Common mistakes
Canceling the app but not the subscription
Deleting the Fitify app does not cancel an active subscription. You must cancel through App Store, Google Play or the merchant portal.
Expecting pro-rated refunds or contacting the wrong party
Many users expect pro-rated refunds; Fitify's terms usually state fees are non-refundable. Platform purchases must be handled through Apple or Google, not Fitify directly.
For web payments, contact the merchant shown on your receipt (Paddle/FastSpring/Stripe) first, as they process billing.
Comparative recap
Quick comparison
| Feature | App Store (iOS) | Google Play (Android) | Web (Paddle/FastSpring/Stripe) |
|---|---|---|---|
| How to cancel | Apple ID → Subscriptions | Play Store → Subscriptions | Merchant portal or receipt link |
| Who manages refunds | Apple (contact Apple Support) | Google Play (contact Google) | Merchant / Fitify discretion; short 48-hour web right may apply |
| Access after cancellation | Access until billing period end | Access until billing period end | Access typically until billing period end |
After cancelling
What to monitor
Check that the subscription status shows cancelled in App Store, Google Play or the merchant receipt. Keep receipts and screenshots for 60 - 90 days in case of disputes.
If you continue to see charges after cancellation, contact the platform (Apple/Google) or your bank to dispute recurring payments if needed.
Helpful links
- Fitify Terms of Service: https://gofitify.com/terms
- Independent review/analysis: Studocu analysis
- User reports and feedback: Trustpilot, Sikayetvar
Address
Company address
Fitify Workouts s.r.o., Na Perštýně 342/1, 110 00 Prague, Czechia.
Contact notes
For billing or legal matters refer to the Terms of Service linked above for the official contact and billing processor details.