Cancellation Gymmaster: Easy Method

What is GymMaster

Overview

GymMaster is a gym management software by Treshna Enterprises Ltd that helps fitness clubs manage memberships, bookings, billing, access control and reporting.

It is subscription-based and used by clubs globally, with administrative tools in a web backend and optional member-facing portals and mobile apps.

Who uses it

Gym owners, front-desk staff and members use GymMaster for enrolment, class bookings, point-of-sale and membership administration.

Clubs can configure cancellation, billing and refund behaviour to match their own policies and local requirements.

How to cancel GymMaster

Cancel a club subscription (web portal)

• Authorized party completes the club cancellation form via the GymMaster account cancellation page.
• GymMaster confirms the cancellation request within ten working days.
• Ensure all outstanding debts are paid; billing is processed in arrears so an additional invoice may be issued after cancellation.
• Reference: GymMaster account cancellation.

Cancel as a member (portal/app)

• If the club has enabled member cancellations, members can cancel bookings, classes or memberships via the member portal or app.
• Cancellations are subject to rules the club defines (time-limits, fees, refunds or forfeiture options).
• Reference: Portal cancellations.

Cancel a member’s membership (staff/backend)

• In the member’s profile, open the Membership tab and click “Cancel”.
• Staff can override minimum terms, set proration, choose a cancellation date, add cancellation fees or use “Erase membership” if criteria (e.g., <3 months unused) are met.
• Reference: How to cancel a member's membership.

What happens when you cancel

Access and service

Access control and member services stop according to the cancellation date set during the process.

Clubs can set effective cancellation dates or allow current billing period access to expire naturally.

Billing and invoicing

Billing runs in arrears; outstanding or interim charges may be invoiced after cancellation is processed.

Ensure all balances are settled to avoid post-cancellation invoices or collection actions.

Data and records

Member and club records remain in GymMaster per the platform’s retention and admin settings.

Clubs should export any required records before final account closure if they need local copies.

Will I get a refund?

General refund process

Refunds are issued via the club’s billing/provider system; GymMaster surfaces refund options but does not store card details.

Where supported, the GymMaster interface shows a Refund button with options like “Refund and Credit” or “Refund and Pay Later”.

Manual payments and exceptions

• Cash or EFTPOS refunds must be processed outside GymMaster and recorded back in the system using a Debit Note for accounting.
• Hardware or rental fees may be refundable only if cancellation occurs within the first 60 days and subject to terms; printed tags, shipping and damaged items are generally non-refundable.
• Reference: Refunding payments and account cancellation.

GymMaster plans and pricing

Pricing availability

No official, localised ZAR pricing for South Africa is published in the verified GymMaster sources for 2024/2025.

Public pricing shown on GymMaster sites is typically listed in USD; clubs should contact GymMaster or an authorised reseller for local quotes.

How to obtain pricing

Contact GymMaster sales or request a quote from your account manager to get current South African pricing and any hardware/rental charges.

Use the official contact channels on GymMaster’s site to request localised pricing information.

Your consumer rights in South Africa

Statutory protections

GymMaster’s published documentation does not explicitly state a statutory 14-day cooling-off or refund right in its help pages.

South African consumers should consider their rights under local law (for example, the Consumer Protection Act) where applicable to contracts and services.

Practical implications

• Refunds for services or hardware follow GymMaster’s policy (e.g., the 60-day hardware/rental condition) and any billing-provider limitations.
• Software subscription cancellations require formal requests and may still generate post-cancellation invoices due to arrears billing.

Customer experiences

Positive feedback

Users in South Africa and globally praise GymMaster for ease of use, strong customer support, customization and mass-communication features.

See user reviews and ratings for local perspectives and common praises.

References: Capterra South Africa reviews and G2 vendor profile.

Critical feedback

Some users report performance issues, for example slower class-booking response times compared with earlier experiences.

Other feedback highlights POS limitations and complexity around billing or card handling on certain platforms.

Reference: GetApp reviews.

Documentation checklist

What to prepare before cancelling

• Completed club cancellation form or written cancellation request from an authorised representative.
• Proof of authorisation (e.g., owner/manager details) and club account ID.
• Records of outstanding invoices or recent payments to verify balances.
• Receipts for hardware, rental agreements and shipping documents if you intend to request hardware refunds.

Club/admin actions

• Export member and financial reports you need retained before account closure.
• Record any manual refund transactions as Debit Notes in GymMaster for accounting completeness.

Common mistakes

Expecting automatic refunds

Clubs or members sometimes assume cancellation automatically triggers refunds; in reality refunds depend on provider capabilities and the club’s policy.

Always confirm refund eligibility and the processing method with your club administrator.

Not settling arrears

Because billing is in arrears, failing to clear outstanding balances can lead to post-cancellation invoices or collection activity.

Confirm the final account balance before submitting a cancellation request to avoid surprises.

Using wrong cancellation route

Members may try to cancel via the member portal when the club has not enabled member cancellations, causing delays.

Use the correct method: club account cancellation form for club subscriptions, member portal if enabled, or staff/backend actions for member memberships.

Comparative recap

At-a-glance comparison

Which to choose

Use the club web cancellation form for account-level closures and staff/backend for individual membership management.

Member portal is convenient but depends on club configuration and rules set by the operator.

After cancelling

Immediate steps

• Confirm receipt and written confirmation of the cancellation from GymMaster (expect up to ten working days for club cancellations).
• Settle any outstanding invoices and document final payment records.

Useful links and references

• GymMaster account cancellation
• Portal cancellations
• How to cancel a member's membership
• Refunding payments

Address

Company

Treshna Enterprises Ltd (owner of GymMaster)

Use this address for formal cancellation correspondence where required.

Postal / Physical

Level 1, Reception, 200 High Street, Christchurch Central, Christchurch 8011, New Zealand