Cancellation Honest Company: Easy Method

What is Honest Company

Overview

Honest Company is a consumer goods brand that operates subscriptions and one-time orders through its website. It primarily manages orders, subscriptions, and account services via honest.com and telephone support.

Services covered

The company offers subscription deliveries and single orders for products and, separately, a digital magazine app branded "Honest History" with subscription and single-issue pricing in South African rand.

How to cancel Honest Company

Cancel a subscription online

• Sign in to your Honest account and go to the Subscriptions homepage.
• Click the pencil icon next to the subscription you want to stop.
• Choose "Cancel Subscription", remove any free gifts or add-ons to prevent auto-processing, and confirm the cancellation.
• You should receive a cancellation confirmation by email once complete.

Cancel by phone and order cancellations

• Subscriptions can also be cancelled by calling Honest Support at 1‑888‑862‑18818 (Monday - Friday).
• Non-subscription orders can be cancelled only within 60 minutes of placement via the "Check Order" tool using your order number and email.
• Cancellations cannot be completed via email or social media; no cancellations after the allowed windows or once products have shipped.

App stores and other platforms

Honest appears not to offer subscriptions through App Store or Google Play, so subscription cancellations follow the website and phone processes above.

What happens when you cancel

Access and future charges

After cancelling a subscription, future automatic billing stops and no new shipments are scheduled.

If an order has already shipped, cancellation will not prevent that shipment or billing for that shipment.

Account data and confirmation

Cancellation actions should generate an email confirmation; keep that email as proof of cancellation.

Your account will typically retain order history and subscription records, which you can reference if needed for disputes.

Will I get a refund?

Refund policy (pre-24 Nov 2025 purchases)

For purchases on honest.com placed before 24 November 2025 (non-final sale), returns are accepted within 30 days of the order date for contiguous U.S. shipping only.

• Refunds are issued to the original payment method after the return is received and processed.
• Original shipping, handling, duties, and taxes are not refunded.
• Allow 5 - 10 business days after the company receives the return for the refund to post.

Final sale and South Africa exceptions

Products ordered on or after 24 November 2025 are final sale and not eligible for returns.

There is no mention in the company’s publicly available policies of a 14-day cooling-off period or South African statutory refund rights; South African consumers should not assume EU- or RSA-style automatic cancellation rights apply.

Honest Company plans and pricing

Available plans

Notes on pricing

No active subscription or pricing for a service named "Honest Company" in South Africa was found for 2024/2025 besides the Honest History app prices above.

Physical product listings for The Honest Company brand in South Africa may appear as one‑time purchases on third-party import sites, not as direct Honest subscriptions.

Your consumer rights in South Africa

Statutory protections

South African consumers have rights under the Consumer Protection Act, including protections against defective goods and unfair practices.

These rights may include the ability to seek repairs, replacements, or refunds for defective or misrepresented goods sold within South Africa.

How this applies to Honest Company purchases

Honest’s publicly available policies do not reference South African consumer law or a 14‑day cooling-off period.

If you buy directly from honest.com as an international purchase, local RSA statutory protections may be harder to enforce and you may need to rely on the importer or payment provider for remedies.

Customer experiences

Positive feedback

Some users report successful cancellations and timely confirmations when following the account cancellation steps or calling support.

The Honest History app pricing and digital delivery for magazine issues is straightforward for those who purchase it.

Negative feedback

• Multiple reviews allege non-delivery of goods or orders marked delivered but not received.
• Some customers report difficulty cancelling subscriptions, account pages without visible cancellation options, and slow or unhelpful customer support.
• Other complaints include defective items, stock issues, and dissatisfaction with service or product quality.

Documentation checklist

Before you cancel

• Account email and password used on honest.com.
• Order number(s) and dates for the subscription or single orders.
• Screenshots of the subscription page, order confirmation, or any error messages.

If you need to escalate

• Keep copies of email confirmations, phone call dates, and the names of representatives you spoke with.
• Save tracking numbers and delivery attempts if claiming non-delivery.

Common mistakes

Attempting the wrong cancellation channel

Many customers try to cancel via email or social media, but Honest does not process cancellations through those channels.

Use the account Subscriptions page or the provided support phone number to ensure cancellation is recorded.

Missing the short order window

Non-subscription orders can only be cancelled within 60 minutes of placement; waiting longer will usually prevent cancellation.

If you miss the window and the item ships, you will typically need to follow the returns policy (if eligible) or contact the importer/payment provider for help.

Comparative recap

Quick comparison

After cancelling

Check confirmations and billing

Retain the cancellation confirmation email and check your payment method to ensure no further charges occur.

If charges continue after confirmation, contact your payment provider or bank to dispute recurring transactions.

Next steps and follow-up

If you expect a refund, monitor your payment method for the refund timeframe stated in the policy (generally 5 - 10 business days after return receipt).

For unresolved delivery or quality disputes, collect documentation and consider escalating through your card issuer or local consumer protection authority.

Address

Mailing address

Honest Company - 12130 Millennium Drive, Suite 500, Los Angeles, California 90094, United States.

For legal or arbitration notices

This address is used in the company’s Terms of Service for legal notices, arbitration opt-out, and dispute correspondence.