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Service de résiliation N°1 en France
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Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Insight Timer.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
- garantir l'exactitude ou la complétude du contenu rédigé par l'utilisateur.
- garantir la validité d'une adresse erronée ou non mise à jour.
- empêcher une contestation du destinataire sur la portée juridique du courrier.
Cancellation Insight Timer: Easy Method
What is Insight Timer
Overview
Insight Timer is a meditation app that offers a large library of guided meditations, music tracks and structured courses from mindfulness teachers around the world.
The app also includes a customizable timer for self-guided sessions and community features such as groups and teacher profiles.
Core benefits
Insight Timer provides both free content and paid membership tiers that add offline listening, courses and enhanced audio features.
Many users value the breadth of content and flexibility of the free tier, while paid plans unlock premium features and higher-quality audio.
How to cancel Insight Timer
iOS (App Store)
- Open your iPhone or iPad Settings.
- Tap your name at the top, then Subscriptions.
- Select Insight Timer and tap "Cancel Subscription" to stop auto-renewal.
- Note: deleting the app or your Insight Timer account does NOT cancel an App Store subscription.
- See Insight Timer's official subscription help: How do I subscribe to Insight Timer?.
Android (Google Play) and Web
- Android (Google Play): Open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → select Insight Timer → Cancel.
- Web: Sign into your Insight Timer account on the website and cancel from your account's subscription settings.
- Again, deleting the app or the account does not stop billing - you must cancel through the store or in-account settings.
- For a summary of cancellation locations, see the Insight Timer help pages linked above.
What happens when you cancel
Access after cancellation
When you cancel, your paid benefits typically continue until the end of the current paid period.
After that date, your account will revert to the free tier and premium features will be removed.
Billing and account data
- Cancelling stops future auto-renewal but does not automatically refund past charges.
- Deleting the app or your account does not prevent future billing - you must cancel via the billing platform or account settings.
Will I get a refund?
Insight Timer refund policy - summary
MemberPlus (paid membership/donations) are generally non-refundable and there are no prorated refunds for partially used periods according to Insight Timer policy.
This policy is the default position, though platform-specific exceptions exist for short refund windows.
Platform-specific refund routes
- iOS (App Store): Apple handles refunds for App Store purchases; Insight Timer cannot process these. Request a refund from Apple directly.
- Android (Google Play): Refunds can be requested via Google Play within 48 hours of payment, or by emailing Insight Timer support (see below).
- Web purchases: Email Insight Timer support within 48 hours of payment to request a refund.
- For full details see the official Insight Timer cancellation and refund policy: Subscription / Donation Cancellation and Refund Policy.
Insight Timer plans and pricing
Current South Africa App Store pricing (ZAR)
| Plan | Price | Period | Features |
|---|---|---|---|
| Insight Premium Meditation (Monthly) | R159.99 | Monthly | MemberPlus-equivalent features (courses, offline listening, advanced player, high-quality audio) |
| Insight Premium Meditation (Annual) | R959.99 | Annual | MemberPlus-equivalent features (same as above) |
| MemberPlus Family | R1,999.99 | Annual (presumably) | Family subscription tier for multiple users (presumed MemberPlus features) |
Notes on pricing
These ZAR prices are the in-app prices listed on the South African App Store as of January 2026 and map to MemberPlus/Insight Premium features.
Actual billed amounts may vary by platform, local taxes, currency conversion and the store used to subscribe.
Your consumer rights in South Africa
Statutory protections (overview)
South African consumer protections under the Consumer Protection Act (CPA) can provide rights around faulty goods, misrepresentation and certain cooling-off situations.
How these rights apply to digital subscriptions can depend on the transaction type and whether the purchase was made via an app store or directly on a website.
Practical steps if you believe your rights were breached
- Collect evidence: receipts, screenshots of subscription pages, cancellation attempts and bank statements.
- If Insight Timer's stated policy conflicts with your statutory rights, consider contacting the National Consumer Commission or seeking legal advice.
- Use platform refund mechanisms (Apple/Google) quickly - platform rules often govern refunds for in-app purchases.
Customer experiences
Positive feedback
- Many users praise the extensive content library, variety of teachers and the free-access value of the app.
- Trustpilot reviews frequently mention life-changing benefits and high value even in the free tier: Trustpilot - Insight Timer reviews.
Common complaints
- Complaints include billing issues where users say they were charged despite attempting to cancel via Apple or Google.
- Some users report delays or complications when cancelling via the app or account, and teacher-side concerns about payouts and content moderation.
- Reports of suspicious profiles contacting users have also appeared in community forums.
Documentation checklist
Before contacting support
- Locate the receipt showing the charge (App Store, Google Play or Insight Timer web receipt).
- Note the subscription start date, renewal date and the account email used for Insight Timer.
What to include with a refund/dispute request
- Screenshots of your subscription settings showing current status and cancellation attempts.
- Proof of payment (bank/statement line) and the original purchase receipt.
- Clear timeline of events and the store through which you purchased (Apple / Google / Web).
Common mistakes
Deleting the app instead of cancelling
A frequent error is deleting the Insight Timer app and assuming billing will stop. It will not.
Always cancel the subscription through the App Store, Google Play, or your Insight Timer account settings depending on where you purchased.
Cancelling on the wrong platform
Another mistake is cancelling inside the app when the subscription was billed by Apple or Google. The correct store must be used to stop renewals and to request platform refunds.
If you subscribed on the web but try to cancel in-app, the cancellation won’t stop billing - check your original purchase method first.
Comparative recap
Quick comparison table
| Platform | Where to cancel | Refund window | Ease of cancellation |
|---|---|---|---|
| iOS (App Store) | Apple Subscriptions in iOS Settings / App Store | Refunds via Apple (handled by Apple) | Medium - must use Apple account settings |
| Android (Google Play) | Google Play Store → Subscriptions | 48 hours via Google Play or contact support | Medium - use Google Play; act quickly for refunds |
| Web (Insight Timer) | Insight Timer account subscription settings on the website | Request refund via support within 48 hours | Easy to cancel; refunds subject to policy |
Recommendation
Identify which store billed you before attempting cancellation or a refund; that is the quickest path to stop charges and to lodge a refund request if eligible.
Keep clear records and act within the short platform refund windows where applicable.
After cancelling
Confirm cancellation
- Check the subscription status in the App Store, Google Play, or your Insight Timer account to confirm cancellation.
- Keep screenshots or confirmation emails as proof of cancellation and the date it will expire.
Helpful links and follow-up
- Official subscription help article: How do I subscribe to Insight Timer?
- Official cancellation and refund policy: Subscription / Donation Cancellation and Refund Policy
- If you need support via email, Insight Timer’s support contact is help@insighttimer.com (include your receipts and screenshots).
Address
Head office
Insight Timer - corporate mailing address listed as:
101 The Embarcadero, Suite 200, San Francisco, CA 94105, United States
Support contact
For subscription or refund questions email support at help@insighttimer.com and include your account email, purchase receipt and a short timeline of events.
Use the official help pages above for step-by-step cancellation instructions and the full refund policy.