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Cancel KEEPS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Keeps service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Keeps: Easy Method
What is Keeps
Service overview
Keeps is a subscription telehealth service that provides men with access to FDA‑approved hair‑loss treatments delivered on a recurring basis.
How it operates
Customers complete an online intake and receive prescribed treatment plans that are shipped as automatic refills to their address.
How to cancel Keeps
Cancel via the web (recommended)
- Log into your Keeps account on the Keeps website.
- Go to "I’d like to cancel my subscription", select a reason, and submit the cancellation request.
- Cancellation is processed once you complete the form; keep an eye on confirmation messages in your account.
- Keeps cancellation FAQ
Cancel via app stores
- iOS (App Store): If you subscribed through Apple, cancel in your Apple ID account settings in the App Store. See Apple billing support for details.
- Google Play: If you subscribed via Google Play, cancel through Google Play Store > Subscriptions (standard Google Play process).
- Apple billing support
What happens when you cancel
Subscription and future refills
Once cancelled, future auto‑shipments should be stopped and no new recurring charges should occur for subsequent billing periods.
If a refill is scheduled very soon, an immediate contact with support is advised to prevent the upcoming order from being processed.
Account access and data
Your Keeps account typically remains accessible for order history and medical notes unless you request account deletion.
Medical or prescription records may be retained per Keeps' policies; request details from Keeps support if required.
Will I get a refund?
Keeps official refund policy
Keeps states that purchases of prescription treatments are final and cannot be refunded for safety reasons.
Exchanges may be offered only if items are defective or damaged; refunds are not provided even for unused products.
Exceptions and practical tips
- If a shipment is defective or damaged, document photos and contact support immediately to request a replacement.
- If you believe you are entitled to a refund under local law (see South Africa section), gather order records and contact Keeps support promptly.
Keeps plans and pricing
Pricing availability
Keeps lists prices in USD on its site and does not publish official localized South African ZAR pricing.
For exact costs for South Africa, contact Keeps or check your account during checkout for currency conversion details.
How to get price details
- Sign in to your Keeps account to view prices applied to your billing method.
- Contact Keeps support via the help pages for specific billing or currency questions.
| Plan | Price | Notes |
|---|---|---|
| Treatment plans | Contact for pricing | No official ZAR pricing published; prices shown in USD on Keeps site. |
Your consumer rights in South Africa
Cooling-off period (ECTA)
Under South Africa's Electronic Communications and Transactions Act (ECTA), consumers have a 7‑day cooling‑off period from the date of agreement to cancel services without reason or penalty.
Refunds under ECTA must be made within 30 days, less any agreed return costs where applicable.
Digital and medical services exception
Consumer Protection laws and ECTA generally exclude change‑of‑mind refunds for digital content or services already delivered, unless defective or misrepresented.
Keeps' no‑refund policy for delivered treatments aligns with these legal principles, but the 7‑day ECTA right may still apply depending on circumstances.
Customer experiences
Positive reports
- Some users report visible hair regrowth over months and value the convenience of scheduled auto‑shipments.
- There are reviews praising quick customer service responses and satisfactory replacements for damaged orders.
Negative reports
- Multiple reviewers report difficulties cancelling, unexpected refills, and continued charges after cancellation.
- Complaints include denial of refunds and frustration over promotional pricing available only to new customers.
Documentation checklist
Essential account details
- Account email and username
- Order number(s) and dates
- Payment method used for charges
Evidence and correspondence
- Screenshot of cancellation confirmation or failed cancellation attempts
- Photos of damaged shipments (if seeking replacement)
- Copies of emails or chat transcripts with Keeps support
Common mistakes
Relying only on automated cancellation
Some customers assume a web cancellation immediately stops near-term shipments; when a refill is due within 24 hours the order can still process.
If your next refill is imminent, contact support or call immediately to prevent the charge.
Expecting change-of-mind refunds
Assuming you can return prescription treatments for a refund is a frequent error; Keeps' policy is strict and local law may not guarantee refunds for delivered medical treatments.
Always check cancellation timing and policy before ordering recurring prescription products.
Comparative recap
How to cancel options
This table summarises cancel methods, refund likelihood, and recommended immediate actions.
Quick comparison table
| Feature | Keeps | Notes |
|---|---|---|
| Cancel method | Online account; App Store/Google Play when subscribed there | Use account cancellation page or respective app‑store subscription settings |
| Refunds | Generally none for treatments | Replacements for damaged items only; check Keeps policy |
| When urgent | Contact support immediately | If next refill <24 hours, phone support to stop processing |
After cancelling
Confirm cancellation
- Save any on‑screen confirmation or email from Keeps that confirms cancellation.
- Monitor your payment method for any unexpected charges over the following billing cycle.
Useful links and next steps
- Keeps cancellation FAQ
- Keeps refund & return policy
- Apple billing support (for App Store subscriptions)
- For South African consumer law guidance, see the ECTA cooling‑off information linked above.
Address
Corporate office
Thirty Madison, Inc, 29 W 30th St, 4th Fl, New York, NY 10001, United States.
Customer support
For account‑level cancellation and support use the Keeps cancellation/help pages linked above.
If you require further assistance after contacting Keeps, collect all documentation listed in the checklist before escalating to a consumer protection body.