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Cancel LIFEVANTAGE
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I hereby notify you of my decision to terminate the contract relating to the Lifevantage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lifevantage: Easy Method
What is LifeVantage
Company overview
LifeVantage is a health and wellness company that sells nutraceuticals and skincare products, and offers subscription purchasing for repeat orders.
Subscriptions and distribution
Products are available as one‑time purchases or recurring subscriptions (often called a SmartShip or subscription in account settings).
The company also operates via independent distributors and a multi‑level marketing model in many markets.
How to cancel LifeVantage
Cancel online via your account
- Sign in to your LifeVantage account on the official site.
- Go to Account → Subscriptions and locate the active subscription.
- Click the "Cancel" button to stop future shipments; cancellation takes effect from the next billing cycle.
Cancel with Customer Support
- If you cannot cancel online, contact LifeVantage Customer Support by phone or email for assistance.
- Provide your account details, subscription ID and preferred cancellation date when requesting cancellation.
- For reference on account-based cancellation steps, see LifeVantage support: LifeVantage Support.
App stores and third‑party purchases
There is no specific cancellation flow documented for App Store or Google Play purchases on LifeVantage’s help pages.
Sources that document cancellation focus on website account management or contacting support; see an independent summary: How to cancel LifeVantage (third‑party guide).
What happens when you cancel
Subscription stop and next billing
Cancellation takes effect from the next billing cycle, so you will not receive future recurring orders after that date.
Make sure to cancel at least three business days before the next scheduled order to avoid the next shipment being processed.
Access, account and data
Your account remains active for access to order history and support unless you request full account closure.
Any saved payment methods or personal data remain in your account subject to LifeVantage’s privacy practices until you request deletion or account removal.
Will I get a refund?
Standard return window
LifeVantage allows returns within 30 days for a 100% refund (less shipping & handling) for eligible items that are unopened and resalable.
Returns require a valid Return Merchandise Authorization (RMA) before shipping items back; follow the RMA instructions on the LifeVantage support page: LifeVantage Support.
Refunds after 30 days and distributor returns
- Between 30 days and 12 months, only unopened items with at least six months to expiry may qualify for refund, subject to a 10% restocking fee and return shipping costs.
- Distributors have a similar 30‑day full refund right and must return products within 10 business days of RMA issuance, per distributor documentation.
- See distributor terms summarized here: Distributor policy (summary).
LifeVantage plans and pricing
Pricing availability
No official South African pricing (ZAR) is listed in LifeVantage’s public support pages or verified sources.
For exact local prices, contact LifeVantage customer service or a local distributor.
How to get pricing
Sign in to the LifeVantage site or contact support to view localized prices or subscription rates for your account.
| Plan | Period (期間) | Price |
|---|---|---|
| Subscription (SmartShip) | Recurring (期間) | Contact for pricing (ZAR not listed) |
| One‑time purchase | Per order (期間) | Contact for pricing (ZAR not listed) |
Your consumer rights in South Africa
Cooling‑off and CPA basics
South African Consumer Protection Act (CPA) generally provides a 7‑day cooling‑off period for unsolicited or direct sales, including certain online purchases.
LifeVantage’s global policy describes a 30‑day return window, but it does not explicitly publish South Africa‑specific terms.
What to do if your rights differ
- If you believe CPA rights apply and LifeVantage’s published policy does not reflect them, raise the issue with LifeVantage Customer Support in writing and keep records.
- If unresolved, you may seek guidance from South African consumer protection authorities or legal advice (no government links are provided in this guide).
Customer experiences
Positive reports
Some customers report measurable benefits from products, citing improved well‑being within days for certain formulations.
Positive testimonials are available on public review sites and vary by product and user expectations.
Negative reports and common issues
- Reported complaints include dissatisfaction with product efficacy, unexpected shipping or billing, and refund delays.
- Online forums and reviews also reflect disagreements about the company’s MLM model and occasional delivery problems.
- Examples and aggregated reviews can be read on public review pages such as: LifeVantage on Trustpilot.
Documentation checklist
Before you request cancellation
- Account email and username used to place the order.
- Subscription ID or SmartShip number (if shown in your account).
- Next scheduled shipment date and order number.
For refunds and returns
- Keep original order confirmation and shipping receipt.
- Request and retain a Return Merchandise Authorization (RMA) before returning items.
- Take photos of product condition and packaging when applicable.
Common mistakes
Missing cancellation timing
Waiting until the day of the scheduled shipment can cause the next order to process. Cancel at least three business days before the next billing to avoid being charged.
Not requesting an RMA
Sending returns without an RMA can delay or invalidate a refund. Always obtain an RMA from LifeVantage support before returning products.
Comparative recap
Quick comparison of key points
The table below summarizes cancellation method, refund window, and South African notes for quick reference.
| Item | Cancel method | Refund window | Period (期間) |
|---|---|---|---|
| Website subscription | Account → Subscriptions → Cancel | 30 days full refund (less S&H); up to 12 months limited returns | Recurring (期間) |
| App Store / Play Store | No documented LifeVantage flow; contact support | Follow vendor/platform rules; LifeVantage policy focuses on website returns | Varies (期間) |
| Distributor returns | RMA required; follow distributor procedures | 30 days full refund; returns within 10 business days of RMA | Per policy (期間) |
After cancelling
What to expect next
Confirm cancellation in writing or by email and retain confirmation for your records.
Monitor your next billing statement to ensure no further charges appear.
Helpful links and next steps
- LifeVantage support and return information: LifeVantage Support
- Independent cancellation guide summary: How to cancel LifeVantage
- Distributor policy summary (returns): Distributor documentation
Address
Corporate address
LifeVantage corporate address (headquarters):
9785 S. Monroe Street, Suite 400, Sandy, UT 84070, United States
Support reference
For account, cancellation or return queries, use the official support resources linked above and keep written records of all communications.