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Cancel LOVI SKINCARE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lovi Skincare service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lovi Skincare: Easy Method
What is Lovi Skincare
Overview
Lovi Skincare is a personalised skincare service and app that provides tailored routines and subscription products based on individual skin needs.
It operates via a website and mobile apps with recurring subscription options and one-off downloadable products such as workbooks.
How it is delivered
Users receive recommendations and can manage subscriptions through the Lovi app or the website account area and receipt emails.
Purchases may also be processed through third-party stores (Apple App Store, Google Play) depending on the platform used.
How to cancel Lovi Skincare
Cancel via Lovi website or app
- Open the Lovi app or go to your account on the website and locate the subscription management page.
- Use the subscription management option or the link provided in your receipt email to cancel.
- Alternatively, contact support via email: care@lovi.care and request cancellation.
Cancel via third-party stores
- Apple (App Store): Cancel through your Apple ID - Settings → Profile → Subscriptions → Lovi → Cancel Subscription. Request refunds through Apple support channels.
- Google Play: Cancel via your Google Play account subscription settings (process follows Google Play subscription management).
What happens when you cancel
Access and renewal
After cancellation your subscription will stop future automatic renewals. Access may continue until the end of the current paid billing period depending on the platform.
For store-billed subscriptions (Apple/Google), the provider’s billing rules apply to access and renewal timing.
Data and account
Cancellation typically does not automatically delete your account or personal data; account details and history may remain unless you request deletion.
To remove your data, contact care@lovi.care and specify an account deletion request if required.
Will I get a refund?
Website (direct) refunds
Lovi’s policy allows refunds for website subscriptions if you contact them within 30 days of purchase.
Approved refunds are processed to the original payment method, typically within 14 days.
App Store and other refunds
App Store (Apple) purchases: refunds must be requested through Apple (for example via Apple’s support/refund channels). Apple handles those refund decisions and timeframes.
Google Play: refunds for Google-billed purchases follow Google Play policies and must be requested through Google Play account support.
Exceptions and non-refundable items
- Lifetime subscriptions and downloadable workbook purchases are non-refundable.
- Refund eligibility may vary by purchase channel; store rules (Apple/Google) can override vendor policy for their billed transactions.
Lovi Skincare plans and pricing
Pricing availability
No verified public pricing was available in the provided information.
If you need exact pricing, contact Lovi support or check your account/receipt for the plan and price details.
Contact for pricing
Use your account, receipt email, or care@lovi.care to request current plan pricing and billing details.
| Plan | Period | Price | Notes |
|---|---|---|---|
| Subscription (website/app) | Contact for pricing | Contact for pricing | Check account or receipt for exact charge |
| One-off workbook | One-time | Contact for pricing | Non-refundable |
| Lifetime plan | Lifetime | Contact for pricing | Non-refundable |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer law provides a 7-day cooling-off period for certain purchases, but digital subscriptions and downloads may be excluded.
Lovi offers a voluntary 30-day refund window for website subscriptions, which is more generous than the statutory minimum in many cases.
Platform-specific limits
Purchases made through the Apple App Store or Google Play are subject to those stores’ refund and dispute procedures.
For disputes or clarity on enforceability under South African law, contact local consumer protection agencies or a legal advisor.
Customer experiences
Positive feedback
- Many users report helpful personalised skincare guidance and improvements in skin condition.
- Users praise convenience, detailed routines and useful insights provided by the app.
Negative feedback
- Complaints about unclear subscription costs and unexpected or accidental charges.
- Reports of confusing or obstructive cancellation flows in some app experiences, including difficulties completing cancellations.
Documentation checklist
Essential items to gather
- Order number or subscription ID (from receipt or account).
- Receipt email or screenshot showing the charge and date.
- The email address used for the Lovi account.
Optional helpful items
- Last 4 digits of the payment card used (for verification).
- Screenshot(s) of subscription status or cancellation attempt screens.
- Any correspondence with Lovi support or store support agents.
Common mistakes
Assuming store purchases can be refunded by Lovi
Users sometimes contact Lovi for refunds for App Store or Google Play charges; those refunds are controlled by the store and must be requested through the store’s process.
Always check where the charge originated (Apple/Google or Lovi website) before requesting a refund.
Missing the refund window or wrong cancellation path
Delaying contact can exceed the 30-day website refund window. For Apple/Google, their shorter or different windows may apply.
Also avoid trying to cancel an App Store subscription through the Lovi app - use your Apple ID or Google Play account settings for store-billed subscriptions.
Comparative recap
At-a-glance comparison
| Platform | Cancel method | Refund policy | Notes |
|---|---|---|---|
| Website (lovi.care) | Subscription management page in app/website or email care@lovi.care | Refunds possible within 30 days; processed within ~14 days | Direct refunds handled by Lovi |
| App Store (Apple) | Cancel via Apple ID → Subscriptions | Refunds must be requested via Apple support; Apple decides | Apple controls billing and refunds |
| Google Play | Cancel via Google Play account subscription settings | Follow Google Play refund procedures | Site information assumes Google Play management but gives no specifics |
After cancelling
What to check next
Confirm your subscription status in the app or on the website and keep a copy of any cancellation confirmation or email.
Monitor your payment method to ensure no further unwanted charges occur after the cancellation date.
Where to get help
- Contact Lovi support by email: care@lovi.care for website/direct purchases and account issues.
- For App Store refunds use Apple’s support and refund channels; for Google Play use Google Play support.
Address
Registered address
1209 Orange Street, Wilmington, County of New Castle, DE 19801, USA
Contact
Email for cancellations and support: care@lovi.care