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I hereby notify you of my decision to terminate the contract relating to the Lumen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lumen: Easy Method
What is Lumen
Overview
Lumen is a health and wellness service known for a handheld breath device and companion apps that measure metabolism and provide personalised nutrition and fitness guidance.
In addition to the metabolic device product line, some Lumen-branded app offerings in app stores include AI-powered video tools and metaverse memberships that use subscription or credit models.
How Lumen services are delivered
Services can be delivered via a physical device plus a companion mobile app, or via app-only subscriptions and in-app credit purchases on iOS/Android.
Billing and cancellation rules vary by purchase channel (Lumen website, Apple App Store, Google Play Store, or in-app purchases).
How to cancel Lumen
Cancel via the Lumen website
- Log in to your account at the official site: Lumen official site.
- Open Account or Subscription settings, find the active subscription, and select Cancel or Manage Subscription.
- Confirm cancellation and keep any confirmation email or screenshot for your records.
Cancel via mobile app stores
- If you subscribed through Apple: open the App Store > your profile > Subscriptions, choose the Lumen subscription and Cancel.
- If you subscribed through Google Play: open the Play Store > Profile > Payments & subscriptions > Subscriptions, select Lumen and Cancel.
- One-time credit purchases are normally not recurring; check purchase history and contact support if charged incorrectly.
What happens when you cancel
Access after cancellation
After cancelling a recurring subscription you typically retain access until the end of the paid billing period.
One-time credit bundles remain in your account until you use them; cancellation does not delete already purchased credits without explicit refund agreement.
Renewals and billing
- Recurring subscriptions stop auto-renewal at the end of the current period once you cancel.
- Check your billing statements and app-store subscription page to confirm auto-renewal status has changed to "cancelled".
Will I get a refund?
General policy
Refunds depend on where you purchased the subscription or credits. Many Lumen subscriptions are listed as "Subscription (cancel anytime)" in pricing notes, but refund rules differ by platform.
App-store purchases (Apple/Google) are often subject to the store's refund process rather than the developer's direct refunds.
Common exceptions and actions
- One-time credit purchases are frequently non-refundable unless there is a billing error or consumer protection requirement.
- If you believe you are entitled to a refund (duplicate payment, technical failure), contact Lumen support via the official site and keep receipts/screenshots.
Lumen plans and pricing
Official South African App Store prices (ZAR)
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Lumen - AI Video Generator (Weekly) | R99.99 | Weekly | Subscription (cancel anytime) for AI-powered image & video generation |
| Lumen - AI Video Generator (Annual) | R799.99 | Annual | Subscription (cancel anytime), annual billing, save over 65% |
| Lumen - AI Video Generator (Credits) | R149.99 to R2,499.99 | One-time | In-app purchases of credits (various bundles) |
| Lumens AI Metaverse (Monthly Membership) | R99.99 | Monthly | Access via monthly membership |
| Lumens AI Metaverse (Annual Membership) | R999.99 | Annual | Access via annual membership |
| Lumens AI Metaverse (Credits) | R59.99 to R799.99 | One-time | In-app purchases of credits (various bundles) |
Notes about the prices
Prices above reflect listed South African App Store prices at the latest public listing and are in ZAR.
Exact totals returned on purchase pages may include local taxes and app-store fees; always check the final checkout screen before confirming.
Your consumer rights in South Africa
Key protections to consider
As a South African consumer you have rights under local consumer protection laws regarding defective goods, misleading practices and unfair contract terms.
Distance and online sales also carry expectations of clear terms and fair disclosure; keep records of purchases and communications.
Practical steps to enforce rights
- Keep invoices, screenshots, and confirmation emails as evidence.
- If you cannot resolve billing or refund issues with Lumen, you may seek advice from a local consumer protection office or ombudsman.
Customer experiences
Positive reports
Users frequently praise Lumen’s personalised insights, ease of use, and the convenience of app-based guidance when the device and app work as expected.
Annual and longer-term subscribers often cite cost savings versus short-term billing when usage is consistent.
Common complaints
Typical negative feedback involves billing confusion, difficulty cancelling through the correct channel, or disputes over in-app purchases and refunds.
App-store related refunds can be slow or require specific evidence; keeping clear records helps resolve disputes faster.
Documentation checklist
What to gather before you cancel
- Account email, username, and the device ID (if applicable).
- Subscription confirmation, purchase receipts, and billing statements showing the charge.
What to save after cancelling
- Cancellation confirmation email or screenshot showing subscription end date.
- Any support correspondence and ticket numbers related to your cancellation or refund request.
Common mistakes
Missing the correct channel
Many users try to cancel via the website when the subscription was billed through Apple or Google; cancellations must be done in the store used to subscribe.
Always verify the purchase source (website vs. App Store vs. Play Store) before following cancellation steps.
Assuming credits are refundable
Expect one-time credit purchases to be non-refundable in most cases; disputing a charge without evidence that it was incorrect or unauthorised is often unsuccessful.
Contact support quickly if you see unexpected credit purchases or duplications.
Comparative recap
Quick comparison table
| Plan | Price (ZAR) | Period | Billing type | Typical refund stance |
|---|---|---|---|---|
| Lumen - AI Video Generator (Weekly) | R99.99 | Weekly | Recurring subscription | Refunds handled per store; cancel to stop renewal |
| Lumen - AI Video Generator (Annual) | R799.99 | Annual | Recurring subscription (annual billing) | Often non-refundable after use; contact support for exceptions |
| Credits (AI Video / Metaverse) | R59.99 to R2,499.99 | One-time | In-app one-time purchase | Usually non-refundable except for billing errors |
| Lumens AI Metaverse (Monthly) | R99.99 | Monthly | Recurring subscription | Cancel to avoid renewal; refund via store rules |
Takeaway
Recurring subscriptions: cancel in the platform where you subscribed to stop future billing.
One-time credits: treat as consumable purchases; check refund policy and retain receipts for disputes.
After cancelling
Confirmations and checks
- Save any cancellation confirmation, and check your next bank or card statement to ensure no further renewals occur.
- If you subscribed via an app store, verify the subscription is listed as cancelled in the store account page.
Where to get help
For account-specific support, use Lumen’s official contact options: Lumen official site.
If you cannot resolve a billing dispute with Lumen, consider contacting local consumer-protection services for advice and next steps.
Address
Corporate address
10th Floor, South Tower, HaArba'a Street 30, Tel Aviv, 6107402, Israel
Additional contact notes
Lumen has offices beyond Tel Aviv; for the fastest resolution of account or billing questions, use the support/contact form on the official site.