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Cancel SIZWE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Sizwe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Sizwe: Easy Method
What is Sizwe
Overview
Sizwe (Sizwe Hosmed Medical Scheme) is a South African medical scheme offering a range of plans that cover hospitalisation, consultations and other healthcare costs for members and dependants.
The Scheme operates on a subscription basis with monthly contributions, medical-savings components on some options, and regulated benefits under the Medical Schemes Act.
Who it serves
Sizwe serves individual and employer groups with multiple plan tiers, from entry-level hospital cover to higher benefit options for broader cover.
Membership terms, refunds and dispute procedures are governed by the Scheme rules and South African medical-scheme law.
How to cancel Sizwe
Standard cancellation steps
- Give one calendar month’s written notice to terminate your membership; this is a Scheme requirement.
- Continue to pay contributions during the full notice period; benefits remain until the effective date of termination.
- Submit your written notice to the Scheme’s membership or head-office address (see Address section below).
Special-case and timing details
- Follow-up in writing if you send notice by email or post; keep proof of delivery or sent email confirmations.
- Special exemption: IMATU‑represented municipal workers were allowed to terminate membership effective 1 December 2025 if one month’s written notice was given by 31 October 2025 due to the Scheme’s loss of accreditation and curatorship. IMATU notice
What happens when you cancel
Access to benefits
You retain Scheme benefits until the end of the paid notice period; cover does not end the moment you submit a termination letter.
Contributions must be paid up to the effective termination date to keep benefits active through that date.
Records and data
The Scheme will update membership records and prepare any required final statements, including Medical Savings Account (MSA) balances if applicable.
Keep copies of your termination notice and any correspondence for future proof or disputes.
Will I get a refund?
General policy
Sizwe does not refund contributions or provide no‑claim bonuses or rebates; this aligns with section 56 of the Medical Schemes Act, 1998.
Contributions remain payable until the effective date of termination; there is no refund for paid contributions outside specific MSA rules.
MSA (Medical Savings Account) exceptions
- MSA balances are refundable if your membership is terminated and is not transferred to another MSA‑enabled option.
- Refunds of MSA funds are processed within five (5) months of termination and are subject to applicable taxation rules. See the Scheme benefit guide for detail. Benefit guide
Sizwe plans and pricing
Overview of starting contributions
The table below lists the starting monthly contribution for the principal (main) member on each named plan as published by Sizwe.
Use plan names and starting prices as a guide; your actual contribution may differ by age, dependants and employer subsidy.
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| Essential Copper | R3,625 | Monthly | Starting price for principal member (hospital plan) |
| Access Core | R3,161 | Monthly | Starting price for principal member |
| Access Saver | R3,911 | Monthly | Starting price for principal member |
| Gold Ascend | R4,468 | Monthly | Starting price for principal member |
| Gold Ascend EDO | R4,249 | Monthly | Starting price for principal member |
| Value Platinum | R6,696 | Monthly | Starting price for principal member |
| Value Platinum Core | R6,363 | Monthly | Starting price for principal member |
| Titanium Executive | R11,737 | Monthly | Starting price for principal member |
Your consumer rights in South Africa
Statutory protections
Your rights as a medical‑scheme member are governed by the Medical Schemes Act and Scheme rules.
Members cannot receive no‑claim bonuses or rebates; only MSA savings are refundable when applicable.
Dispute and escalation routes
- You may lodge complaints with the Scheme and escalate to the Scheme’s Disputes Committee if unresolved.
- If still dissatisfied, you can appeal to the Council for Medical Schemes (CMS) under South African law.
- MSA refunds must be processed within five months of termination, subject to tax rules. Benefit guide
Customer experiences
Positive feedback
Members have praised staff professionalism and helpful service, naming specific individuals and teams for efficient claims handling and empathic support.
Sizwe’s customer reviews include thanks for prompt reimbursements and effective resolution of complex issues. Customer reviews
Negative feedback
Some members reported delays in refunding claims, such as psychologist consultations that required escalation to customer service.
Municipal workers experienced disruptions when claims were not honoured and cash payments were required, linked to the Scheme’s financial distress and curatorship. News report
Documentation checklist
Essential documents to prepare
- Written termination letter with your full name, membership number, effective termination date, and signature.
- Proof of delivery (registered post receipt) or email confirmation if sent electronically.
- Any outstanding payment receipts for contributions paid to date.
Documents for refunds and transfers
- Bank details for MSA refund (if applicable) and identification documents for verification.
- Documentation of any claims in process that you want finalised before termination.
Common mistakes
Missing or unclear notice
Sending a verbal or incomplete notice is a frequent issue. Always provide a clear written notice that states the termination date and includes your signature.
Retain proof of sending to avoid disputes about whether notice was given.
Assuming contributions will be refunded
Members commonly expect a refund of contributions if they made no claims. Under the Scheme rules and the Medical Schemes Act, contributions are not refundable.
Only MSA balances (where applicable) are refundable on termination and subject to processing time and tax. See the Scheme FAQ for confirmation. Scheme FAQ
Comparative recap
Quick policy comparison
| Item | Sizwe position | Notes |
|---|---|---|
| Notice period | One calendar month written notice required | Contributions payable during notice; benefits remain until effective date |
| Refund of contributions | No refunds or no‑claim rebates | Aligned with Medical Schemes Act; see Scheme FAQ |
| MSA refund | Refundable if not transferred | Processed within five months, subject to tax |
| Special exemption | IMATU municipal workers: termination effective 1 Dec 2025 if notice given by 31 Oct 2025 | Result of loss of accreditation and curatorship; see IMATU notice |
After cancelling
Next administrative steps
Check final statements and ensure any MSA refund instructions are submitted promptly.
Confirm with the Scheme that membership has been closed and request written confirmation of the termination date.
Helpful links and further reading
- Sizwe FAQ (cancellation and general queries): https://sizwehosmed.co.za/faq/
- Benefit guide and MSA details: Sizwe Hosmed full brochure
- Customer reviews and service examples: Customer reviews
- IMATU notice for affected municipal workers: IMATU notice
- Reporting issues or reading coverage concerns (press coverage): News report
Address
Head office (for written notices)
Sizwe Hosmed Medical Scheme, Treur Close (Old Pragma Building), Bekker Road, Waterfall Office Park, Midrand, Gauteng, South Africa.
Send your one calendar month’s written termination notice to the head office address above and keep proof of delivery for your records.
Contact reminders
If in doubt, contact the Scheme via the official channels listed in the FAQ before sending notice, and keep copies of all correspondence for dispute purposes. Scheme FAQ