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Cancel SOUL
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Soul service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Soul: Easy Method
What is Soul
Overview
Soul is a health and wellness service focused on spiritual cleansing, guided meditations, workshops and healing practices designed to help users address soul contracts and emotional ties.
The service is offered under the Soul / Soul Holistic Center brand and provides digital subscriptions plus in-person or workshop experiences tied to spiritual and emotional wellbeing.
Services offered
Soul’s offerings include guided meditations, workshops and tools intended to support spiritual cleansing and emotional healing.
Subscription management, terms and related policies are set out in Soul’s published terms of service.
How to cancel Soul
If you subscribed via App Store or Google Play
- Open the App Store or Google Play on the device used to purchase the subscription.
- Go to your account/subscriptions settings and cancel the Soul subscription there.
- Important: Soul cannot cancel App Store or Google Play subscriptions on your behalf.
If you subscribed on the Web (getsoul.ai)
- Cancel via your customer portal on the website if available.
- Or email support@getsoul.ai requesting cancellation, including your account email and proof of purchase.
- Cancel at least 24\u202fhours before the end of the current term to avoid automatic renewal charges.
What happens when you cancel
Access and renewal
After cancellation, access to paid content continues until the end of the paid period you have already paid for.
If you do not cancel at least 24\u202fhours before the renewal date, the subscription may renew and you may be charged for the next term.
Account and data
Cancellation stops future billing but does not necessarily delete your account or personal data; review Soul’s terms for details on data handling.
If you want data removed, contact support@getsoul.ai and ask about data deletion or account closure procedures.
Will I get a refund?
Standard refund policy
- All fees are non-refundable to the fullest extent permitted by law.
- Cancelling a subscription does not automatically trigger any refund.
- Unless a separate agreement explicitly states otherwise, no refunds are provided.
Exceptions and legal rights
Any statutory rights that override a non-refund policy would depend on applicable law and specific circumstances.
If you believe you have a legal entitlement to a refund, raise the issue with support@getsoul.ai and preserve proof of purchase and communications.
Soul plans and pricing
Pricing availability
No publicly verified pricing details were found in the provided sources.
Contact Soul directly for current plan and price information.
How to request pricing
Email support@getsoul.ai or use the customer portal referenced in Soul’s terms to request exact pricing and billing options.
| Plan | 期間 | Price |
|---|---|---|
| Standard / Workshop / Custom | N/A | Contact for pricing - email support@getsoul.ai |
Your consumer rights in South Africa
Cooling-off and refund rights
There is no evidence that Soul offers a 14-day cooling-off refund right similar to some consumer cooling-off periods; the published terms state fees are non-refundable.
If you believe a statutory cooling-off right applies under South African law, you should raise it with Soul and, if needed, seek independent advice or contact consumer protection authorities.
Other rights and dispute options
Soul’s policy requires cancellation via the app platform or via email/portal; keep records of cancellation attempts and confirmations when disputing charges.
If you cannot resolve a refund or billing dispute with Soul, consider contacting relevant South African consumer protection bodies for guidance.
Customer experiences
Positive feedback
Trustpilot shows an average score of 3.7/5 based on one 5-star review praising customer service.
That single positive review highlights good support interaction for that reviewer.
Negative or limited feedback
Reviews are limited; no significant recurring negative complaints were found on Trustpilot or ProductReview South Africa in the provided sources.
Limited review volume means conclusions about overall satisfaction are constrained by small sample size.
See the Trustpilot page for the cited review: getsoul.com on Trustpilot.
Documentation checklist
Required account information
- Account email address associated with the subscription.
- Subscription ID, order number or receipt if available.
- Platform used to subscribe (App Store, Google Play, or Web).
Supporting documents
- Screenshot or PDF of the purchase receipt or bank/statement showing the charge.
- Screenshot of your subscription settings showing active subscription.
- Copies of any emails with support, including cancellation confirmations.
Common mistakes
Where users go wrong
Expecting Soul to cancel App Store or Google Play subscriptions on your behalf is a common error.
Many users also attempt to claim refunds without checking the stated non-refundable policy first.
How to avoid mistakes
Always cancel subscriptions from the platform used to subscribe (App Store / Google Play) or send a clear cancellation request to support@getsoul.ai if subscribed on the web.
Cancel at least 24\u202fhours before renewal and keep confirmation screenshots or emails to avoid disputes.
Comparative recap
Quick comparison
The table below summarises cancellation responsibility, refund likelihood and access after cancellation for different subscription routes.
How to use the table
Use the table to determine where to cancel and what to expect regarding refunds and access.
| Method | Who can cancel | Refund | Access after cancel | 期間 |
|---|---|---|---|---|
| App Store / Google Play | User via platform settings (Soul cannot cancel) | Generally none (fees non-refundable) | Access until end of paid period | N/A |
| Web (customer portal / email) | User via portal or email support@getsoul.ai | Generally none (fees non-refundable) | Access until end of paid period | N/A |
After cancelling
Next steps
Keep proof of cancellation and any confirmation emails. Access will continue until the paid period ends.
If charges continue after cancellation, contact support@getsoul.ai immediately and provide your documentation.
Helpful links
Review Soul’s terms for full details: Soul terms.
See available customer feedback: getsoul.com on Trustpilot.
Address
Physical location
Soul Holistic Center / Soul is located at 10 Surcingle Avenue, Hout Bay, Cape Town, 7806, South Africa.
Contact
For cancellations or support email: support@getsoul.ai.
For terms and conditions see: Soul terms and conditions.