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Cancel 1&1
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the 1&1 service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 1&1: Step-by-Step Process
What is 1&1
Overview
1&1 is a web hosting, domain registration and cloud services provider that offers subscription plans for individuals and businesses. Services typically include website builders, email hosting and server/cloud products.
Where it operates
1&1 operates internationally (branded in some markets as IONOS) and manages contracts and billing on a subscription basis. Local terms and consumer protections may vary by country.
How to cancel 1&1
Primary methods
- Via the web Control Center: submit a cancellation entry (often labelled a preliminary cancellation). Note: this is sometimes only a first step and may require further action.
- By written request or email: many users report cancelling successfully by sending a written cancellation or using a provider form and keeping a copy.
- Third-party services: specialist services summarise typical outcomes and timelines; these can be used for guidance but verify details independently.
Step-by-step (recommended)
- Log in to your 1&1 / IONOS Control Center and look for account or contract settings.
- Submit the cancellation option shown (e.g., "Kündigung vormerken" or the equivalent) and note any deadlines shown.
- Follow up immediately with a phone call or written confirmation, if the interface instructs you to do so, and request a confirmation number or email.
- Send a dated written cancellation letter or email and keep copies of all correspondence and screenshots.
- Monitor your bank/card statements for post-cancellation charges and keep evidence of any unwanted billing.
What happens when you cancel
Service access
In many cases services remain active until the end of the current paid billing period. If you cancel during a free trial, the service may end immediately.
Billing and contract end
Paid subscriptions typically run until the end of the paid term; cancelling usually prevents automatic renewal but does not always produce an immediate refund. Confirm the exact end date in writing.
Data and domains
After cancellation you may lose hosted data, email and domain services unless you transfer or back them up beforehand. Export or transfer important data before the service termination date.
Will I get a refund?
Refund policies (general)
No clear statutory 14-day cooling-off refund for customers in South Africa was found in public sources specific to 1&1. Refund eligibility can depend on the product, trial periods and local terms.
European guarantees and local context
For European operations (IONOS) some hosting plans offer a 30-day money-back guarantee; applicability outside Europe (for South Africa) is unconfirmed. See a summary of IONOS refund info: postclic - cancel 1&1 / IONOS.
South Africa specifics
Local South African consumer guidance on refunds is general; public resources summarise refunds and returns but do not describe a specific 1&1 policy. See a general refunds summary here: fones.co.za refunds & returns.
1&1 plans and pricing
Pricing summary
No reliable, current South Africa pricing for 1&1 / IONOS plans was found in the verified sources used for this guide.
Contact for specific prices
If you need exact pricing for your country or a specific plan, contact 1&1 / IONOS sales or consult your account dashboard for the most accurate figures.
| Plan | 期間 | Price |
|---|---|---|
| Shared hosting (example) | 月額 / 年間 | Contact for pricing |
| VPS / Cloud (example) | 月額 / 年間 | Contact for pricing |
| Domain only (example) | 年間 | Contact for pricing |
Your consumer rights in South Africa
Legal framework
South African consumer protection law provides rights on faulty goods and certain services and outlines unfair contract terms and deceptive practices. Applicability to online hosting contracts can vary by case.
Cooling-off and refunds
No verified source showed a specific 14-day statutory cooling-off period for 1&1 in South Africa. If you believe your statutory rights apply, document the case and seek local advice.
Escalation and remedies
- Keep written evidence of the contract, cancellation requests and replies.
- Contact local consumer protection bodies or a legal adviser if you cannot resolve billing or service disputes.
Customer experiences
Reported negative experiences
Public reviews include multiple complaints about difficulty cancelling contracts, ongoing charges after cancellation attempts, and poor customer service response. See user reviews for context: Trustpilot - 1&1 reviews.
Reported positives and caveats
Some customers complete cancellations without issue or receive expected service levels before cancelling. Experiences vary by region, product and the exact cancellation method used.
Additional review sources
Independent review platforms also contain billing and support complaint summaries; read several sources to form a balanced view: reviews.io - 1&1 reviews.
Documentation checklist
What to gather
- Account number and login details (do not share passwords in correspondence).
- Copies of all cancellation requests (screenshots, emails, posted letters and dates).
- Receipts, invoices and bank/card statements showing charges.
Evidence to request
- Written confirmation of cancellation, end date and any refund amount.
- Reference or confirmation number from phone calls and the name of the agent spoken to.
Common mistakes
Relying on a single "preliminary" action
Many customers report assuming an online 'note' or preliminary cancellation completed the process. If the system requires a follow-up call or confirmation, failing to do so can leave the contract active.
Not keeping written proof
Failing to save emails, screenshots or postal tracking makes disputing continued charges harder. Always keep dated copies of every cancellation attempt.
Missing billing cycles
Cancelling mid-cycle does not always produce a refund; services often remain until the paid term expires. Check the billing period and plan terms before cancelling.
Comparative recap
Quick comparison
The table below summarises strengths and likely outcomes of common cancellation methods to help choose an approach.
Notes on evidence
Where possible, use a method that gives a written trail (email, recorded postal delivery) and capture any confirmation numbers.
| Method | 期間 | Likely outcome | Evidence / Source |
|---|---|---|---|
| Control Center (online) | 月額 / 年間 | May register a preliminary cancellation; sometimes requires further action to finalise. | See general cancellation guidance: postclic |
| Written letter / Email | 年間 | Often provides the clearest written trail; many users report success with this method. | Recommended to keep copies and delivery proof. |
| Third-party services / Trial cancellation | 月額 | Specialist guidance suggests paid terms run until their end; trial cancellations may end immediately. | Public reports and summaries on review pages: reviews.io |
After cancelling
Immediate next steps
Confirm the official contract end date in writing and back up any data you need before that date. Monitor your bank or card for unexpected charges.
Where to get more help
- Read procedure summaries and cancellation templates: postclic - cancel 1&1 / IONOS.
- Check local refund guidance and returns information: fones.co.za refunds & returns.
- Read customer reports to understand common problems: Trustpilot reviews and reviews.io.
Address
Mailing address (provided)
701 Lee Road, Suite 300, Chesterbrook, PA 19087, USA
Notes on legal notices
Formal legal or postal cancellations are often sent to corporate headquarters. If you intend to send a formal letter, include a printed contract reference, your account details and a clear statement of intent to cancel.