Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel AFRIHOST
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Afrihost service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Afrihost: Step-by-Step Guide
What is Afrihost
Overview
Afrihost is a South African internet and telecoms provider offering fibre, ADSL, mobile data, and related services to residential and business customers.
They provide online account management (ClientZone), a mobile app (AirMobile) and a range of plans with monthly billing and optional hardware such as routers.
Main services
Key services include fixed-line fibre (via multiple network operators), Wireless LTE/5G data, mobile packages (AirMobile) and add-on services such as Afrihost Plus+.
Service terms, cancellation windows and fees differ by product and channel; read the relevant section carefully before cancelling.
How to cancel Afrihost
Primary cancellation channels
- ClientZone (recommended) - used for general services, Fibre cancellations and Afrihost Plus+ cancellations.
- AirMobile app - cancel mobile packages from Manage Package → "Cancel Package".
- Do not use email for cancellations unless directed otherwise; Afrihost does not accept email cancellations as a general rule.
Step-by-step cancellation steps
- Log in to ClientZone (or open the AirMobile app for mobile packages).
- Locate the specific service under Services / Other Services / Manage Package.
- Select "Cancel" for the service you wish to stop and follow the on-screen prompts to confirm.
- Ensure any outstanding balances are paid before the cancellation will be completed.
- Retain screenshots or confirmation pages and the cancellation reference for your records.
What happens when you cancel
Service access and termination dates
Effective dates depend on the service and the date you submit the cancellation.
For many services, cancelling before a mid‑month cutoff leads to end‑of‑month termination; cancelling after the cutoff delays the effective date to the following month.
Equipment and billing after cancellation
Final invoices will reflect settled usage and any early termination fees where applicable.
If equipment (router) was issued, you may be required to return it in its original condition to avoid charges; check the specific product terms for time limits and fees.
Will I get a refund?
Afrihost 60-day "Double‑Money‑Back Guarantee"
Afrihost offers a 60-day Double‑Money‑Back Guarantee for qualifying products. If you cancel a qualifying service within 60 days, Afrihost pays double what you paid up to that point.
This guarantee applies only to certain product types and is limited to amounts actually paid on those qualifying services.
Exceptions and cooling-off
- The 60‑day guarantee excludes many products such as Fibre and Wireless services unless explicitly specified as qualifying.
- Afrihost does not publicly state a general automatic 14‑day statutory cooling‑off; the 60‑day guarantee is the promoted alternative for qualifying products.
- Always confirm eligibility for refunds with Afrihost support and keep payment records.
Afrihost plans and pricing
Representative monthly plans
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| AirMobile - Air 100 (Monthly mobile data) | R799.00 | Monthly | 100 GB data + R500 airtime |
| Fibre - Openserve 25 Mbps / 25 Mbps | R597.00 | Monthly | Uncapped fibre connection via Openserve |
| Fibre - Frogfoot 100 Mbps / 10 Mbps | R797.00 | Monthly | Uncapped fibre via Frogfoot |
| Fibre - MetroFibre 100 Mbps / 100 Mbps | R1,097.00 | Monthly | Uncapped fibre via MetroFibre |
| LTE Data - 60 GB + 60 GB MTN LTE | R349.00 | Monthly | 120 GB total via MTN LTE |
| Max Uptime (50 Mbps LTE failover) | R997.00 | Monthly | 50 Mbps uncapped LTE failover, router and UPS included |
Pricing notes
Prices shown are representative examples from late 2025/early 2026 and are monthly unless specified.
Afrihost offers additional plans and promotions; check your ClientZone for the exact price on your account before cancelling.
Your consumer rights in South Africa
Provider guarantees and promises
Afrihost publicly offers a 60‑day Double‑Money‑Back Guarantee for qualifying services; verify whether your product qualifies before relying on this promise.
The company does not broadly advertise a standard 14‑day cooling‑off period for all services; the 60‑day guarantee is the primary advertised refund scheme.
Practical consumer steps
- Keep copies of all payments, invoices and cancellation confirmations as evidence.
- If you dispute a charge or refund, escalate via Afrihost support and retain written records of responses.
Customer experiences
Positive feedback
- Some customers report reliable long‑term service and fast fault resolution, with occasional repairs completed within 24 hours.
- Several reviewers praise helpful support agents and loyal customer relationships despite occasional issues.
Negative feedback
- Common complaints include slow activations, unresolved or recurring technical faults and difficulties getting timely responses.
- Billing disputes, unexpected charges (including router or R999 cancellation fees) and frustrations around cancellation proof or delays are also reported.
Documentation checklist
What to prepare before cancelling
- Account number and ClientZone login details.
- Proof of identity (ID/passport) if required for verification.
- Recent invoice(s) and proof of payment showing account is up to date.
Equipment and return documentation
- If a router was issued, have the packaging and serial numbers ready if a return is required.
- Keep screenshots or PDFs of the cancellation confirmation and any reference numbers.
Common mistakes
Missed cut-off dates
Cancelling after the stated cut‑off (e.g., after the 15th or on/after the 20th for some services) will delay the effective date and may extend billing for another month.
Check the exact cut‑off for your service: ClientZone general services use the 15th rule; Wireless uses the 20th rule; Fibre has specific last‑day 23:00 rules.
Failing to settle balances or return equipment
Not settling outstanding balances can block or delay cancellation. Afrihost requires accounts to be in good standing before proceeding.
Failing to return routers (when required) or cancelling within contract windows can incur R999 charges in certain scenarios; confirm router-return windows and fees for your product.
Comparative recap
Quick service comparison
| Service | Cancellation notice / effective date | Early cancellation fee | Refund eligibility |
|---|---|---|---|
| ClientZone (general services) | Before 15th → end of month; after 15th → end of following month | Depends on product and outstanding balances | May qualify if product is part of 60‑day guarantee |
| Fibre (via ClientZone) | One calendar‑month notice; submit by 23:00 on last day to take effect end of month | R999 if cancelled within 6 months or if in arrears (not for Vuma Reach); router return rules apply | Generally excluded from 60‑day guarantee unless specified |
| Wireless (LTE/5G) | Before 20th → month‑end; on/after 20th → end of following month | R999 if cancelled within 6 months or if in arrears | Generally excluded from 60‑day guarantee |
| AirMobile App | Before 15th → month‑end; after 15th → end of following month | Depends on package terms and account status | Mobile data products may be eligible if listed under the 60‑day guarantee |
| Afrihost Plus+ | Cancel via ClientZone → deactivation at end of current month | Depends on any outstanding balances | Usually not covered by the 60‑day guarantee unless specified |
After cancelling
What to check immediately
Save the cancellation confirmation and any reference number issued by ClientZone or the AirMobile app.
Review your final invoice and ensure any refunds or final charges are processed as expected.
Further actions and escalation
- If equipment must be returned, follow Afrihost's return instructions and keep proof of postage or delivery.
- If you cannot resolve a billing or cancellation dispute, escalate through Afrihost support channels and keep records of all correspondence; consider lodging a complaint with a consumer protection body if required.
Address
Corporate address
Afrihost HQ, 376 Rivonia Blvd, Sandton, Johannesburg, 2129, South Africa.
Contact notes
Use ClientZone or the AirMobile app for most account actions and cancellations; keep all confirmation pages and screenshots as proof of requests.