Cancellation Converge: Easy Method

What is Converge

Overview

Converge is a subscription-based internet service provider offering fibre and dedicated internet plans for residential and business customers in South Africa and other markets.

Plans are sold on a monthly basis or fixed-term contracts and typically include a router and optional service-level features for business products.

Services

Converge offers symmetric business broadband tiers and uncontended dedicated internet options with varying speeds and service guarantees.

Pricing usually excludes VAT and installation; contracts often carry a 24-month term for business broadband plans.

How to cancel Converge

Steps to cancel

• Review your written contract to confirm any notice period, lock-in term and applicable termination fees.
• Prepare a written cancellation request including account number, service address, desired termination date and contact details.
• Send the cancellation request by an approved method specified in your contract (registered mail or the provider's accepted submission channel).
• Keep proof of delivery and request a written confirmation of cancellation and final billing.

How to send written notice

• Address the notice to the contracting entity shown on your agreement and use the physical address on your bill if given.
• Retain a dated copy, delivery receipt or email acknowledgement; follow up if you do not receive confirmation within a week.

What happens when you cancel

Service access and timing

When you cancel, your subscription typically remains active until the end of the current billing period or contract period stated in your agreement.

Expect service to continue until the termination date unless the provider confirms an earlier disconnect.

Billing, final invoice and equipment

You will receive a final invoice that may include outstanding charges, pro‑rated usage and any disconnection or equipment-return fees required by the contract.

If you have rented equipment (router, CPE), you will usually be required to return it to avoid additional charges.

Will I get a refund?

Standard policy

Converge's general terms indicate fees for canceled subscriptions are not refundable; services remain active until the period end but paid fees are typically retained.

Always check your specific contract for any different terms or promotional refund rules that may apply.

Exceptions and legal rights

• There may be a statutory right to remedies if the provider materially breaches the contract or fails to provide the agreed service.
• In some jurisdictions or product terms, providers offer a withdrawal window (for example, a 14‑day withdrawal right in certain contracts); check your agreement for such clauses.

Converge plans and pricing

Business Broadband and Dedicated Internet

The table below lists common Converge business broadband and dedicated internet plans, prices and key features as provided for South Africa.

Prices exclude VAT and installation unless otherwise noted.

Your consumer rights in South Africa

Key statutory rights

South African consumer law provides rights to quality service, fair value and remedies where a supplier fails to perform as agreed.

These protections commonly cover defective service, failure to meet advertised speeds and unfair contract terms.

Remedies and escalation

• You may request repair, replacement, a price reduction or a refund where the supplier breaches the contract.
• If the provider does not resolve your complaint, you can escalate to the appropriate consumer protection agency or seek alternative dispute resolution.

Customer experiences

Common complaints

Public reviews indicate recurring issues including unreliable connections, frequent outages, and delays in technician visits.

Many customers report slow or unhelpful customer support and problems with billing or mishandled cancellation requests.

Positive notes and variability

Not all experiences are negative; some customers receive stable service and timely support depending on location and plan.

Outcomes often depend on local network availability, the specific contract, and how promptly issues are logged and escalated.

Documentation checklist

What to prepare

• Account number and customer reference shown on your invoice.
• A copy of your signed service agreement or terms of service.
• Proof of payments, invoices and any correspondence about outages or faults.

Supporting evidence

• Speed tests and outage logs showing service issues (with timestamps).
• Records of support tickets, emails, technician visit notes and delivery receipts for notices.

Common mistakes

Failing to read the contract

Customers often miss minimum term commitments, early‑termination fees or required notice methods outlined in the agreement.

Always confirm whether you are in a lock‑in period and what financial consequences apply for early cancellation.

Poor record keeping

Not keeping written proof of cancellation requests, delivery receipts or support tickets makes disputes harder to resolve.

Do not stop payments without written confirmation of cancellation; this can lead to collections or credit problems.

Comparative recap

Business Broadband vs Dedicated Internet

After cancelling

What to monitor

Keep the written cancellation confirmation and final invoice until all charges are settled and your account shows zero balance.

Watch your bank or card statements to confirm recurring payments stop after the termination date.

If disputes remain

• File a formal complaint with the supplier and request escalation to a complaints officer if unresolved.
• If the issue is not resolved, consider lodging a complaint with the national consumer protection body or seeking alternative dispute resolution.

Address

Physical address for written correspondence

Ground Floor, Block 7, Fancourt Office Park, corner Northumberland and Felstead Road, Northriding, Johannesburg, Gauteng, South Africa.

How to deliver a cancellation notice

Send a signed, dated written notice to the physical address above using registered post or a traceable courier service.

Retain proof of delivery and a copy of the notice for your records to evidence the date the provider received your cancellation.