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Cancel FIDELITY COMMUNICATIONS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Fidelity Communications service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fidelity Communications: Easy Method
What is Fidelity Communications
Overview
Fidelity Communications is a South African telecommunications provider operating under the Fidelity/related services group offering internet, digital services and monitoring-related products.
The brand is associated with connectivity and monitoring solutions; some listed offerings overlap with Fidelity ADT and Fidelity Services Group products.
Services
Services commonly found under related Fidelity brands include personal-safety apps, fire rapid-intervention services and vehicle tracking tiers.
Specific service details and contract terms vary by product and are normally set out on the account or service agreement.
How to cancel Fidelity Communications
Recommended steps
- Locate your account details (account number, service address and customer name) before starting the cancellation.
- Review your contract or welcome pack for any notice period, cancellation fees or required return-of-equipment terms.
- Prepare written confirmation of the cancellation request (email or signed letter) and keep a copy for your records.
Contact and channels
- No verified information was found about cancelling via App Store, Google Play or an online self-service portal for "Fidelity Communications" in South Africa.
- Start by contacting the account or billing contact shown on your invoice, or use the primary company address on file to send a written cancellation if no other channel is available.
- If you have a Fidelity ADT or Fidelity Services Group account, check those account channels as well since some services are managed via related Fidelity entities.
What happens when you cancel
Service access and termination
Cancellation typically ends future billing after any required notice period, but your right to the service may stop immediately if required by contract.
Check whether the service is billed monthly in arrears or in advance to understand the final billing period.
Equipment, installations and accounts
Contracts often require return of company equipment (routers, trackers, SIMs) within a specified time to avoid charges.
Ask for written confirmation of account closure and obtain a final statement showing any outstanding or refunded amounts.
Will I get a refund?
Refund policy overview
No verified refund policy was found for Fidelity Communications in South Africa in the available public records.
Because no official refund policy is available, do not assume automatic refunds; request a clear statement from the provider when you cancel.
Possible exceptions and claims
- If you were charged in advance for service not used after cancellation, request a pro rata refund in writing.
- Keep evidence such as bank statements, invoices and written cancellation confirmation to support any refund claim or dispute.
Fidelity Communications plans and pricing
Pricing overview
The following pricing items reflect related Fidelity ADT / Fidelity Services Group offerings publicly listed for South Africa in 2024/2025.
No standalone "Fidelity Communications" plan listing was located; verify your account documents before relying on these figures.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Fidelity ADT FindU | R49.00 | Monthly | Personal safety app with GPS monitoring and emergency alerts to Fidelity ADT monitoring centre |
| Fidelity SecureFire (Fidelity ADT customers) | R35.00 | Monthly | Fire protection rapid-intervention service |
| Fidelity SecureFire (Non‑Fidelity ADT customers) | R59.00 | Monthly | Fire protection rapid-intervention service |
| SecureDrive - Solo | R99.00 | Monthly | Vehicle tracking/digital solution (Solo tier) |
| SecureDrive - Find | R169.00 | Monthly | Vehicle tracking/digital solution (Find tier) |
| SecureDrive - Trace | R179.00 | Monthly | Vehicle tracking/digital solution (Trace tier) |
| SecureDrive - Command | R219.00 | Monthly | Vehicle tracking/digital solution (Command tier) |
| SecureDrive - Command Elite | R249.00 | Monthly | Vehicle tracking/digital solution (Command Elite tier) |
Notes on pricing
- Prices shown are publicly listed for related Fidelity ADT / Fidelity Services Group offerings and may change; always confirm on your account or current invoice.
- If your plan is not listed above, contact your account administrator for an accurate breakdown.
Your consumer rights in South Africa
General statutory protections
South African consumers are protected by laws such as the Consumer Protection Act and the Electronic Communications and Transactions Act which provide remedies for unfair practices.
These laws may offer rights around clear contract terms, fair billing and certain cancellation/cooling-off rights depending on how the contract was concluded.
Practical steps and disputes
- Request written confirmation of all charges and any refunds you are due when cancelling.
- If you cannot resolve a dispute with the supplier, you can escalate to the National Consumer Commission or consider alternative dispute resolution routes; keep all records.
Customer experiences
Review availability
No South Africa - specific user reviews for "Fidelity Communications" were located on commonly checked review platforms in the available data.
Because public review data is limited, rely on your account documents and direct communications for dispute resolution.
Common themes to watch
- Service handover between related Fidelity entities may cause confusion about the correct cancellation channel.
- Equipment-return requirements and final invoices are frequent causes of post-cancellation disputes - get confirmation in writing.
Documentation checklist
Mandatory documents
- Account number and customer name as shown on the invoice.
- Copy of the signed service agreement or welcome pack (if available).
- Proof of identity for the account holder (ID or passport copy).
Helpful supporting items
- Final invoice or recent billing statements.
- Serial numbers or inventory list for any company equipment in your possession.
- Written cancellation request and any acknowledgement from the provider.
Common mistakes
Not returning equipment
Failing to return routers, trackers or SIMs on time often leads to extra charges on the final account.
Ask for receipt or written confirmation when you hand over equipment to avoid disputes.
Missing written confirmation
Relying solely on verbal cancellation can leave you exposed to continued billing; always obtain written confirmation of closure.
Retain copies of emails, letters and any reference numbers associated with the cancellation.
Comparative recap
What each plan is best for
The table below summarises plans and who they typically suit to help you decide what to keep or cancel.
| Plan | Monthly price (ZAR) | Best for |
|---|---|---|
| Fidelity ADT FindU | R49.00 | Personal safety monitoring via app |
| Fidelity SecureFire (ADT customers) | R35.00 | Cost-effective fire rapid-response for existing ADT customers |
| Fidelity SecureFire (Non‑ADT customers) | R59.00 | Fire rapid-response for non-ADT customers |
| SecureDrive - Solo | R99.00 | Basic vehicle tracking |
| SecureDrive - Find | R169.00 | Standard tracking with added features |
| SecureDrive - Trace | R179.00 | Advanced tracking and history |
| SecureDrive - Command / Command Elite | R219.00 / R249.00 | Full-feature vehicle security and command capabilities |
Key takeaway
Before cancelling, match your service features against your needs and check equipment and billing obligations to avoid surprise fees.
When in doubt, request a final account statement and written confirmation of closure.
After cancelling
Immediate next steps
- Get written confirmation of account closure and final billing statement; keep copies for at least 12 months.
- Return any company equipment within the required timeframe and obtain a signed receipt.
Escalation and dispute options
If you have an unresolved billing or refund dispute after cancellation, escalate the matter in writing to the provider's complaints or billing department.
If internal escalation fails, consider contacting South African consumer protection bodies or mediation services with your documentation.
Address
Primary address (reported)
104C Mimosa St, Roodepoort, Gauteng, 1724, South Africa
This address is provided from available organisational information and is commonly used for official correspondence.
Other contact points
Alternative addresses sometimes referenced for related Fidelity entities include the Fidelity ADT head office and the Garsfontein branch in Pretoria; confirm the correct recipient on your account documents before sending correspondence.
If unsure, use the address on your invoice or account statement as the primary contact point for cancellations.