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Cancel METRONET
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Metronet service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Metronet: Easy Method
What is Metronet
Overview
Metronet commonly refers to fiber-based internet providers operating under similar names in different countries. In the United States Metronet is a consumer ISP with fiber services and dedicated customer support channels.
South Africa context
In South Africa the name most commonly associated with local fibre-to-the-home offerings is MetroFibre; this guide treats MetroFibre as the relevant local provider while noting Metronet (USA) differences where helpful.
How to cancel Metronet
If you are with MetroFibre (South Africa)
- Email cancellations@MetroFibre.co.za with your account details to request cancellation.
- Give at least 48 hours notice before your final billing date, as required in public FAQs.
If you are with Metronet (USA) or need additional options
- Metronet (USA) does not offer direct web cancellation; you must call customer service at 877-407-3224 to speak with a representative.
- Prepare account details and request written confirmation of the cancellation and the final billing date during the call.
What happens when you cancel
Service access and final billing
When cancellation is accepted the provider will set a final billing date and bill any outstanding charges up to that date.
Make sure to confirm the effective end date and whether the account remains active until the end of the billing period.
Data, accounts and equipment
Account access (email, portal) typically remains available until the final billing date; download any personal data before that time.
Provider-owned hardware must be returned in working condition to avoid charges; check the provider’s return process and deadlines.
Will I get a refund?
Metronet (USA) refund policy
Metronet’s terms state there are no refunds for services already rendered.
If you prepaid for future services you may request a refund as credits on your final invoice, provided the account is current, equipment is returned in working condition, and the request is made within 60 days of the final invoice. See Metronet terms for details: Metronet terms.
MetroFibre (South Africa) refund information
MetroFibre’s public FAQs and terms do not state an explicit cooling-off or refund entitlement; standard notice-based cancellation applies.
If you believe a refund may be due (for example, for service not delivered), request it in writing and retain all billing records and the cancellation confirmation.
Metronet plans and pricing
Available plans (South Africa / MetroFibre)
The table below lists the pricing items found for MetroFibre and a Metronet app offering. Verify your exact plan and price with your reseller or bill.
Notes on pricing
Prices and promotions can change; promotional plans may have limited terms such as 12-month pricing and included installation.
Contact your provider or reseller for contract-specific pricing and any available discounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| Metronet app (iOS, one-time purchase) | R79.99 | One-time | Productivity/security app - control system status, notifications, home automation |
| MetroFibre FTTH 25/25 Mbps (via Easyweb) | R599.00 | Monthly | Uncapped, unshaped, no FUP, no contention ratio |
| MetroFibre FTTH 45/45 Mbps | R699.00 | Monthly | - |
| MetroFibre FTTH 75/75 Mbps | R889.00 | Monthly | - |
| MetroFibre FTTH 150/150 Mbps | R1049.00 | Monthly | - |
| MetroFibre FTTH 250/250 Mbps | R1099.00 | Monthly | - |
| MetroFibre FTTH 400/400 Mbps | R1149.00 | Monthly | - |
| MetroFibre FTTH 500/500 Mbps | R1299.00 | Monthly | - |
| MetroFibre FTTH 500/1000 Mbps | R1599.00 | Monthly | - |
| MetroFibre FTTH 75 Mbps Promotional | R649.00 | Monthly (12 months promotional) | Free installation, free router, month-to-month contract |
Your consumer rights in South Africa
Contract and notice rights
MetroFibre’s public FAQ requires 48 hours’ notice before the last billing date for cancellation; check your specific contract for exact notice periods and early termination fees.
Always request written confirmation of cancellation and the final billing date; keep the confirmation for disputes.
Equipment and liability
Hardware provided by MetroFibre remains the company’s property and must be returned when required.
Unreturned or damaged equipment can be billed to the client under MetroFibre’s terms; retain proof of return when applicable.
Customer experiences
Positive feedback (examples)
Users of Metronet (USA) commonly praise fast speeds, good value, and reliable service over extended periods.
Several customers report minimal unplanned outages and strong speed performance compared with prior ISPs.
Negative feedback (examples)
Common complaints for Metronet (USA) include long hold times, difficulty cancelling, and dropped calls when trying to reach support.
There are recurring reports of outages with poor communication from support; review sites show a notable share of one-star reviews citing support problems.
Documentation checklist
Essential items to have ready
- Account number and full account name as shown on the bill.
- Service address and identification (ID or company registration, if required).
- Desired cancellation date and reason for cancelling (optional but useful).
Proof and follow-up
- Record of cancellation request (email copy or written confirmation).
- Return receipts or tracking numbers for any equipment you send back.
- Final invoice and any credited refunds or adjustments in writing.
Common mistakes
Not confirming the final billing date
Many customers assume cancellation is immediate; without confirmation you may be billed for an extra cycle.
Always ask for the effective end date and confirm any prorated or final charges.
Failing to return equipment or keep proof
Not returning provider-owned hardware or failing to keep a receipt can result in equipment charges on the final invoice.
Use tracked delivery and retain receipts to avoid later disputes.
Comparative recap
At-a-glance comparison
The table below summarizes the main practical differences between Metronet (USA) and MetroFibre (South Africa) relevant to cancellation and refunds.
How they compare
| Provider | Cancellation method | Refunds | Equipment return |
|---|---|---|---|
| Metronet (USA) | Call customer service: 877-407-3224; no direct web cancellation | No refunds for services rendered; limited credit for prepaid future services if conditions met | Must return Metronet-provided equipment in working condition to be eligible for credits |
| MetroFibre (South Africa) | Email cancellations@MetroFibre.co.za; 48 hours’ notice before final billing date | No explicit public refund/cooling-off statement; follow contract and request refunds in writing | Hardware remains provider property; unreturned/damaged items may be billed to client |
After cancelling
What to check immediately
Confirm you received written cancellation confirmation and the effective end date.
Download or archive any important emails, invoices and account data before access ends.
Useful official links
- MetroFibre FAQ (cancellation instructions): MetroFibre residential FAQ
- Metronet USA cancellation guidance: Metronet cancel service
- Metronet terms (refunds, equipment): Metronet terms
- MetroFibre terms and equipment rules via ActiveFibre listing: MetroFibre terms (ActiveFibre)
Address
Mailing and physical address
No specific cancellation mailing address is published in the cited MetroFibre or Metronet cancellation pages; providers direct customers to use their email or phone cancellation channels.
Primary cancellation contacts
- MetroFibre (South Africa) - email cancellations: cancellations@MetroFibre.co.za (per provider FAQ).
- Metronet (USA) - customer service phone: 877-407-3224; see Metronet cancel service.