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Cancel OXIO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Oxio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Oxio: Easy Method
What is Oxio
Overview
Oxio is a subscription-based internet service provider that offers high-speed home internet with no long-term contracts and digital-first support.
Services and account management are handled online through a client portal and customer care channels rather than physical stores.
How it works
Customers choose a plan, receive Oxio equipment, and manage billing and changes through the web client portal or customer care chat/email.
Oxio provides a satisfaction guarantee for new customers and requires electronic handling of cancellations and equipment returns.
How to cancel Oxio
Cancel via Client Portal (self-serve)
- Log into the Client Portal.
- Go to My Plan → Services Summary → Cancel my plan.
- Submit the cancellation request and follow any on-screen prompts.
Cancel via Customer Care
- Contact Oxio Customer Care using Live Chat or email as listed in your account.
- Provide your account number, full name, desired cancellation date and reason for cancelling.
- A verification PIN may be sent to confirm identity; provide it when requested.
App store subscriptions and other notes
There are no explicit App Store or Google Play cancellation routes for Oxio internet service; cancellations are handled through the portal or customer care.
If you subscribed to in-app purchases (e.g., Oxio Cleaner), follow the App Store/Google Play process for those purchases separately.
What happens when you cancel
Service access and final billing
Your service will be scheduled to stop on the requested cancellation date and billing will be finalised accordingly.
Any outstanding balance must be settled before refunds can be issued under Oxio policies.
Equipment return and processing
After cancelling, you must return Oxio equipment following the instructions provided by customer care.
Once the warehouse receives the equipment, finance will process any eligible pro-rata refund for unused days.
Account closure and records
Your account will be closed after final settlement and equipment return processing are complete.
Keep records of confirmation messages, return tracking numbers, and any PIN or verification details for future reference.
Will I get a refund?
60-day money-back guarantee (new customers)
Oxio offers a 60-day money-back guarantee for first-time customers if specific criteria are met.
You must request the refund within 10 days of cancellation and meet conditions such as zero outstanding balance, valid reason, and attempted technical support.
Pro-rata refunds for unused days
When returned equipment is received by Oxio's warehouse, finance issues a pro-rata refund for unused days in the billing cycle.
Refunds appear in the bank account or card on file within about 15 - 30 business days after processing.
Timing and equipment return
Refunds tied to the 60-day guarantee are processed after equipment return and typically take about 10 - 12 business days to complete once approved.
Keep proof of shipment and return tracking; free return shipping is provided per Oxio’s process.
Oxio plans and pricing
Available plans
The following pricing reflects in-app purchase items listed for the Oxio Cleaner app in the South African App Store as of early 2026.
Oxio's core internet plans and ZAR monthly pricing were not listed in the verified help articles; contact Oxio for full plan pricing in South Africa.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Special Offer (one-time) | R149.99 | One-time | Special Offer in-app purchase |
| Weekly Access | R199.99 | Weekly | Weekly subscription access |
Notes on pricing
Oxio’s verified help pages focus on cancellation and the 60-day guarantee and do not publish South African monthly/annual internet plan prices in those sources.
For up-to-date internet plan pricing in South Africa, check your account or contact Oxio customer care directly.
Your consumer rights in South Africa
Key entitlements under Oxio terms
- Right to cancel anytime due to Oxio’s no long-term contract policy.
- 60-day satisfaction guarantee for eligible new customers (conditions apply).
- Pro-rata refund for unused prepaid days after equipment return and warehouse receipt.
Practical protections and actions
Free equipment return shipping is provided; do not send packages to invoice addresses unless instructed by Oxio.
Keep written records of cancellation requests, chat transcripts, and return tracking to support any claim or dispute.
Escalation and complaint options
If you cannot resolve an issue via customer care, use your documentary evidence to escalate the complaint within Oxio or with local consumer protection channels in South Africa.
Consider contacting national consumer bodies if Oxio does not honour its published guarantees or refund commitments.
Customer experiences
Positive feedback
Some users report easy setup, flexible no-contract terms, good pricing, and reliable service over long periods.
Several customers appreciated Oxio’s straightforward cancellation through the portal and the 60-day guarantee when eligible.
Negative feedback
Common complaints cite slow or limited customer support availability (chat/email only), long response times, and difficulty getting timely help.
Other reported issues include connectivity interruptions, delayed or missing equipment shipments, and activation problems before equipment arrival.
Documentation checklist
What to have ready before cancelling
- Account number and full account holder name.
- Desired cancellation date and a brief reason for cancelling.
- Access to the Client Portal credentials or the email used on the account.
Equipment return and refund documents
- Proof of equipment shipment and tracking number.
- Any verification PIN or confirmation messages from Oxio.
- Bank/card details on file for refund processing (confirm these are correct).
Common mistakes
Cancellation mistakes
Failing to request cancellation through the Client Portal or Customer Care is a frequent error; Oxio does not accept physical returns to invoice addresses.
Another mistake is not specifying the desired cancellation date or not saving confirmation of the cancellation request.
Refund and return mistakes
Not returning equipment promptly or failing to get a return tracking number can delay or forfeit pro-rata or 60-day refunds.
Not clearing outstanding balances before requesting a 60-day refund can make you ineligible for the full guarantee refund.
Comparative recap
At-a-glance comparison
| Feature | Oxio | Typical ISP (general) |
|---|---|---|
| Contract length | No long-term contracts | Varies; often 12 - 24 month contracts |
| Cancellation method | Client Portal or Customer Care (chat/email) | Phone, portal, or in-store options (varies) |
| Refunds | 60-day guarantee (new customers) + pro-rata after return | Varies; pro-rata or exit fees common |
| Support channels | Chat and email only (no phone centre) | Phone, email, chat, and in-store options (varies) |
After cancelling
Track refunds and returns
Keep return tracking and confirmation messages until your refund posts to the account or card on file.
Refund timings: 10 - 12 business days for 60-day guarantee processing after equipment return; 15 - 30 business days for pro-rata refunds to appear.
Need more help
Refer to Oxio’s official help articles for cancellation and the 60-day guarantee for details and eligibility conditions.
Official Oxio help pages: How do I cancel my Oxio internet services? and What is Oxio’s 60-day guarantee?
Address
Physical address status
Oxio does not provide a physical store or a public mailing address for cancellations; account and returns are handled electronically.
Do not send packages to invoice addresses unless Oxio support explicitly instructs you to do so.
Where to return equipment
Return shipping instructions and the warehouse address will be provided by Oxio customer care when you cancel.
Use the provided return process and keep the shipment tracking number as proof of return.