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Cancel SUPERLOOP
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Superloop service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Superloop: Easy Method
What is Superloop
Overview
Superloop is an internet service provider (ISP) known for offering high‑speed broadband plans with a focus on unlimited data and straightforward packages.
Availability note
Public information indicates pricing and operations primarily in Australia; Superloop does not appear to publish ZAR pricing or clearly advertise services specifically for South Africa.
How to cancel Superloop
Required notice
Superloop requires a 30‑day notice to cancel, including on plans advertised as no‑contract.
Ways to cancel
- Phone: call Superloop support and request cancellation; ask for a reference number and written confirmation.
- Email: send a cancellation request to the provider's support email and keep a copy of the sent message and any reply.
- Chat or support form: use the provider chat or support email option where available; keep transcripts or confirmation.
- Q2 Portal users: log in, select "Cancel Order" and confirm; this cancels via the portal and service remains active until end of the billing period.
What happens when you cancel
Service access
After you request cancellation, service generally remains active for the 30‑day notice period or until the end of the current billing period for portal cancellations.
Billing and renewal
Superloop charges in advance and does not provide pro‑rata refunds for mid‑billing‑cycle cancellations; expect the account to be billed for the period already charged.
Will I get a refund?
Standard refund policy
Superloop does not provide pro‑rata refunds if you cancel mid‑billing cycle because they charge the full month in advance.
Cooling‑off and exceptions
- No publicly specified 14‑day cooling‑off refund policy was found in available terms.
- If you dispute a charge or believe an error occurred, escalate with Superloop support and request written resolution.
Superloop plans and pricing
Pricing availability
No ZAR or South Africa pricing for Superloop (2024/2025) was found in the available public sources.
Contact for pricing
If you need current plan pricing or South Africa availability, contact Superloop directly or check their official site for region availability.
| Plan | Price (ZAR) | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Superloop does not publicly list ZAR prices or South Africa plans in available sources. |
Your consumer rights in South Africa
Local applicability
Verified public information does not identify specific South African consumer‑rights provisions for Superloop services.
Practical guidance
If you are in South Africa, review the contract terms provided by any ISP you use and consult local consumer protection resources if you need statutory guidance or dispute resolution.
Customer experiences
Positive reports
- Some users report excellent speeds and reliable service, occasionally exceeding advertised speeds. See a third‑party review: Tom's Guide review.
- Several customers describe helpful and patient customer service representatives in some interactions.
Negative reports
- Many reviewers report long call‑centre wait times, billing errors, double billing, and difficulties obtaining confirmed cancellations. See user feedback: Trustpilot.
- There are reports that cancellations sometimes fail to be confirmed, resulting in extra billing during the 30‑day notice period.
Documentation checklist
Essential account info
- Account number and registered account name.
- Service address and customer ID if provided.
Proof and confirmation
- Written cancellation request (email or support chat transcript).
- Cancellation reference number or confirmation email.
- Copies of recent bills and the final payment receipt.
Common mistakes
Failing to get written confirmation
Many customers report verbal cancellations without written confirmation later being disputed. Always ask for and save a written cancellation confirmation.
Expecting a pro‑rata refund
Do not assume you will receive a pro‑rata refund if you cancel mid‑cycle; Superloop charges the full month in advance per available information.
Comparative recap
Quick comparison points
The table below contrasts Superloop's verified cancellation and refund characteristics with common ISP practices.
How Superloop stacks up
| Feature | Superloop (verified) | Typical ISP (general) |
|---|---|---|
| Cancellation notice | 30‑day notice required even for no‑contract plans | Varies: some ISPs allow immediate cancellation or shorter notice |
| Pro‑rata refunds | No pro‑rata refund mid‑billing cycle (charges full month in advance) | Some ISPs offer pro‑rata refunds; policies differ widely |
| Portal cancellation | Q2 Portal: log in → "Cancel Order" → confirm; active until period end | Many ISPs offer portal cancellations but confirmation practices vary |
| Customer service feedback | Mixed: reports of both helpful staff and long wait times/billing issues (Trustpilot) | Varies by provider and region |
After cancelling
What to check
- Confirm the cancellation reference and the date service will end.
- Verify the final bill and any outstanding charges before the account closes.
Further reading and reviews
- Independent review: Tom's Guide review.
- User feedback and ratings: Trustpilot.
- Company financial info: Investing.com company page.
Address
Head office
Superloop Limited, 24‑25 Greenhill Road, Adelaide, South Australia 5034, Australia.
Notes
This is the corporate headquarters listed in public company information; Superloop does not publish a separate cancellation mailing address in the verified sources used here.