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Cancel TALKTALK
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Talktalk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Talktalk: Easy Method
What is Talktalk
Service overview
Talktalk is a provider of internet, broadband, TV and related subscription services, operating primarily in the UK market and providing apps and digital services through app stores and direct channels.
How it appears in South Africa
In South Africa you may encounter Talktalk services via app-store purchases (Apple App Store or Google Play) or by subscribing to services offered by the company and its apps.
Different purchase routes (app store vs direct) affect how cancellations and refunds are handled.
How to cancel Talktalk
Cancel app-store subscriptions
- Open the store you used to subscribe (Apple App Store or Google Play).
- Go to your account or subscriptions area and cancel the Talktalk subscription there.
- Note: Deleting the app does not cancel the subscription; you must cancel inside the store.
- See TalkTalk Terms for guidance: TalkTalk Terms of Service.
Cancel direct (web or in‑app) subscriptions
- If you purchased directly (not via App Store or Google Play), notify TalkTalk LLC at least 3 business days before the next scheduled payment.
- Send the cancellation notice by email to the address provided by the app or merchant (check the app’s support/contact details).
- Deleting the app or closing your account alone does not cancel a direct subscription.
- Refer to the direct-purchase guidance: TalkTalk direct purchase info.
Cancel TalkTalk broadband, TV or mobile services
- For UK-style broadband or mobile services you must contact TalkTalk via live chat or phone to request cancellation.
- If you cancel within 14 days of placing an order you may exit without penalty; only usage charges typically apply.
- For help and the formal process see: TalkTalk help centre: cancelling services.
What happens when you cancel
Service access and renewal
When you cancel an app-store subscription it will typically remain active until the end of the current paid period.
Direct-subscription cancellations should be effective from the next billing cycle if notice is given within required timeframes.
Data, accounts and devices
Cancelling a subscription does not always delete your account or personal data - check the app’s privacy policy and TalkTalk terms.
If you have hardware (e.g., a router) provided under contract, follow TalkTalk’s return instructions to avoid charges.
Will I get a refund?
General refund policy
TalkTalk generally does not give refunds for charges except in specific circumstances set out in its Terms of Service.
Exceptions can apply for refund requests made shortly after a transaction; review the Terms of Service for details: TalkTalk Terms of Service.
Service-specific and timing exceptions
- Cancellation within 14 days of ordering many services normally allows exit without penalty; you pay for services used during that period.
- For certain broadband offerings TalkTalk’s 'Great Connection Guarantee' permits exit within the first 30 days of the service going live if unsatisfied; you usually only pay for usage.
- If your account is in credit you can request a refund through TalkTalk account channels (process and timings may vary).
Talktalk plans and pricing
South Africa app-store pricing overview
The following prices reflect App Store listings for South Africa and the two distinct TalkTalk apps visible in that region.
Prices and availability can change; confirm in the App Store or Google Play before purchasing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly AI Language Learning | R79.99 | Weekly | Full access to AI‑driven language learning (spoken/text input, scenarios, AI coach) |
| Monthly AI Language Learning | R199.99 | Monthly | Full access to AI‑driven language learning |
| Monthly AI Language Learning (discounted?) | R149.99 | Monthly | Promotional or region‑specific monthly rate (alternate in‑app purchase) |
| 6‑Month AI Language Learning | R599.99 | 6‑Monthly | Full access for six months |
| Yearly AI Language Learning | R799.99 | Yearly | Full access for one year |
| Monthly Language AI Assistant | R19.99 | Monthly | AI assistant access (limited chat functionality) |
| TalkTalk Premium (Search & Chat app) | R199.99 | Unknown | Premium tier for chat/search app (period likely monthly) |
Your consumer rights in South Africa
Relevant laws and protections
South African consumers are protected under the Consumer Protection Act (CPA) and related regulations.
The CPA provides remedies against unfair practices and requires businesses to meet certain standards of disclosure and service.
Practical steps and enforcement
- Keep written records of agreements, receipts and cancellation requests.
- If you believe your rights under the CPA are breached, you can contact the National Consumer Commission (NCC) for guidance and to lodge a complaint.
- When in doubt about cooling‑off rights or refunds, seek advice from consumer rights organisations or legal counsel in South Africa.
Customer experiences
Positive reports
Some customers report very fast and stable fibre speeds and satisfactory problem resolution after persistent follow‑up.
These experiences typically involve eventual engineer visits and fixes for technical faults.
Negative reports and common issues
Many accounts describe difficulties with customer service, long waits and challenges getting cancellations or refunds processed promptly.
There are reports of billing continuing after cancellation requests, so extra vigilance and documentation are advised.
Documentation checklist
What to prepare before cancelling
- Order reference, account number or subscription ID.
- Payment receipts or billing statements showing the charge.
- Dates and copies of any prior cancellation or support communications.
What to keep after cancelling
- Confirmation of cancellation (email or reference number).
- Final invoices, pro‑rated charges and any refund correspondence.
- Screenshots of subscription settings if cancelled via an app store.
Common mistakes
Assuming deleting the app cancels subscriptions
Many users delete the app and assume the subscription ends - for app‑store purchases this does not cancel billing.
Always cancel directly in the Apple App Store or Google Play subscription settings.
Missing required notice periods
For direct purchases some services require notice a few days before the next payment; failing to provide timely notice can cause an extra charge.
For contract services (broadband/mobile) cancelling outside cooling‑off periods can lead to early‑termination fees.
Comparative recap
Quick comparison of cancellation routes
The table below summarises key differences based on purchase route and service type.
| Aspect | App‑Store purchases | Direct web/in‑app purchases | Broadband/Mobile (TalkTalk UK) |
|---|---|---|---|
| How to cancel | Cancel in Apple ID > Subscriptions or Play Store > Subscriptions. | Email TalkTalk LLC or follow app’s direct cancellation instructions (3 business days notice recommended). | Contact TalkTalk via live chat or phone. |
| Refunds | Subject to store refund policies and TalkTalk terms; stores often handle refunds. | Refunds rare; exceptions possible within short windows per Terms of Service. | 14‑day cooling‑off and 30‑day guarantees may allow refunds or no penalties; check help centre. |
| Notice period | No store notice if cancelling before renewal - subscription ends at period end. | At least 3 business days before next payment is recommended for direct purchases. | Within 14 days of order typically allows exit without penalty; other rules apply for early termination. |
| Contact method | App Store / Google Play account settings. | Email merchant contact or app support address. | Live chat or phone; help pages provide guidance. |
After cancelling
Confirmations and follow up
Always obtain and retain written confirmation of cancellation, including any reference number or email confirmation.
If charges continue after confirmed cancellation, gather evidence and contact TalkTalk support immediately.
Useful official links
- TalkTalk Terms of Service and refund exceptions: tos.talktalk.com
- Direct purchase / app guidance: toc.talktalk.app
- Cancelling TalkTalk services (help centre): help-centre.talktalk.co.uk
Address
Primary postal address
TalkTalk Soapworks, Colgate Lane, Salford, M5 3LZ, United Kingdom.
Correspondence / complaints
For correspondence and complaints you can also use the postal box address used by the company for certain letters: PO Box 675, Salford, M5 0NL, United Kingdom.