Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel VOX
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Vox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vox: Easy Method
What is Vox
Overview
Vox is a South African internet service provider offering fibre, fixed wireless, satellite and voice services for homes and businesses.
Services are subscription-based and governed by Vox's Terms & Conditions and service-specific help pages on their website.
Who this guide is for
This guide helps South African consumers who want to cancel Vox services, understand notice periods, fees, equipment returns and consumer rights.
It summarises official Vox policies and common customer experiences to help you prepare and avoid problems.
How to cancel Vox
Primary cancellation methods
- Cancel in writing via the Vox Customer Zone (log in to your account) or by email to cancellations@voxtelecom.co.za.
- Cancellations must be submitted by the authorised contact person on the account (per Vox requirements).
- Official guidance: Vox - Cancel your service.
Service-specific notice periods
- Home Fibre: provide one full calendar month’s notice. The 1st of the month does not count as a clear notice day. See: How to cancel fibre.
- Wireless (link installations): PTmP installations require one clear calendar month’s notice; PTP installations require three months’ notice. See: Cancel a wireless link.
- Fixed-term contracts: individual consumers may terminate with at least 20 business days’ written notice (subject to cancellation fees and arrears) per Vox Terms & Conditions.
What happens when you cancel
Service access and billing
Once Vox processes your written cancellation, your service end date will reflect the applicable notice period and any fixed-term obligations.
You remain liable for charges up to the official cancellation date and for any arrears or reasonable cancellation fees under the contract.
Equipment and collections
Vox arranges collection of routers and other Vox-owned equipment after cancellation; they provide a free first-attempt collection.
If equipment is not returned, Vox may charge the full replacement value for the hardware.
Will I get a refund?
General refund position
Vox’s public help pages do not state a general 14-day e‑commerce style refund right for services.
Refunds depend on the reason for cancellation, contract terms, and whether any charges were waived initially.
Common exceptions and charges
- If you cancel within 12 months of activation, Vox may "claw back" previously waived installation/setup charges (i.e. charge you rather than refund).
- Unreturned hardware will attract full replacement charges; Vox arranges the first collection attempt free of charge. See: Returning Vox hardware.
- Final billing adjustments, outstanding fees and cancellation fees (where permitted by the contract and law) can reduce or eliminate any refund.
Vox plans and pricing
Current sample plans
The table below lists sample Vox plans and monthly prices gathered from Vox service information for 2024/2025.
Confirm current pricing in your Customer Zone or with Vox sales before making decisions.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Satellite Data 5GB | R399.00 | Monthly | Capped satellite data |
| Satellite Data 10GB | R699.00 | Monthly | Capped satellite data |
| Satellite Data 20GB | R1,099.00 | Monthly | Capped satellite data |
| Satellite Uncapped Data | R1,999.00 | Monthly | Uncapped satellite data |
| Uncapped Voice Add-on | R172.00 | Monthly | Uncapped voice alongside satellite data |
| Vobi Voice - Per Minute Calling | R29.00 | Monthly | Pay-per-minute (~R0.46/min), up to 2 users |
| Vobi Voice - Unlimited Calling | R149.00 | Monthly | Unlimited calls to all SA numbers, single user |
| Vox 911 App - 24-month contract | R99.87 | Monthly | Panic button app, family of four |
| Vox 911 App - Month-to-month | R109.95 | Monthly | Panic button app, family of four |
| Vox Home Fibre - 25Mbps uncapped | R415.00 | Monthly | Uncapped FTTH, 25Mbps down / 10Mbps up |
| Vox 5G Fixed - 1TB FUP | R900.00 | Monthly | Fixed 5G home internet, up to 300Mbps, 1TB FUP |
| Vox 5G Fixed - 2TB FUP | R1,600.00 | Monthly | Fixed 5G home internet, up to 300Mbps, 2TB FUP |
Your consumer rights in South Africa
Termination under the Consumer Protection Act (CPA)
Under the CPA, individual consumers may terminate fixed-term agreements with at least 20 business days’ written notice.
Termination may be subject to reasonable cancellation fees and payment of any arrears as provided in the contract.
Other rights and remedies
- If Vox raises prices so the service becomes unaffordable, you may terminate with 20 business days’ notice without penalty (per Vox T&Cs).
- If Vox materially breaches the contract and fails to remedy within 20 business days, you may cancel without penalty.
- If services are unavailable for more than four weeks due to uncontrollable events, you may terminate the affected service without penalty.
See Vox Terms & Conditions for full legal wording: Vox Terms & Conditions.
Customer experiences
Positive feedback
Some customers praise helpful Vox staff and report smooth initial sign-ups in specific cases.
Instances of friendly and proactive representatives are mentioned in public reviews.
Common complaints
- Installation delays or missed installations, leaving customers without service longer than expected.
- Poor follow-up and customer service handovers, including long waits and inconsistent callbacks.
- Billing issues after cancellation, such as unexpected router or UPS charges and continued debits.
Documentation checklist
Before you submit cancellation
- Account number and full account name (as on Vox records).
- Identification of the authorised contact person (ID or proof if required).
- Preferred cancellation date and clear statement of instruction in writing.
For the final account and equipment return
- Request a final account/statement and confirmation of any cancellation fee or clawback charges.
- Arrange and confirm equipment collection; note collection reference and dates.
- Keep copies of all emails, written confirmations and collection receipts.
Common mistakes
Sending notice from the wrong email or person
Customers sometimes email from personal addresses not recognised as the authorised account contact.
Always send cancellations from the authorised contact or include proof of authority to avoid delays.
Misunderstanding notice periods and fees
Assuming the 1st of the month is "clear" notice can shorten your actual service end date; Vox requires a full calendar month for fibre.
Expect possible clawbacks of waived installation fees if you cancel within 12 months and factor this into costs.
Comparative recap
Quick plan comparison
| Plan | Price (ZAR) | Period | Typical cancellation notice |
|---|---|---|---|
| Vox Home Fibre - 25Mbps uncapped | R415.00 | Monthly | One full calendar month (clear notice); check for fixed-term clauses |
| Vox 5G Fixed - 1TB FUP | R900.00 | Monthly | Refer to contract; individual consumer rights: 20 business days (fixed-term rules) |
| Satellite Uncapped Data | R1,999.00 | Monthly | General written cancellation required; check specific product T&Cs |
| Vobi Voice - Unlimited Calling | R149.00 | Monthly | General services: written cancellation by authorised contact |
| Vox 911 App - Month-to-month | R109.95 | Monthly | Month-to-month services usually require notice per T&Cs; confirm with Vox |
After cancelling
Confirmations to expect
Obtain written confirmation of your cancellation, final billing date and any outstanding charges.
Retain confirmation emails and any collection booking numbers for equipment returns.
Useful official links
- Cancel a Vox service: https://www.vox.co.za/help/cancel-your-service/
- How to cancel fibre: https://www.vox.co.za/help/how-do-i-cancel-my-fibre-service-with-vox/
- Cancel wireless link: https://www.vox.co.za/help/cancel-your-vox-wireless-link/
- Hardware returns: https://www.vox.co.za/help/returning-vox-hardware/
- Terms & Conditions and consumer rights: https://www.vox.co.za/terms-conditions/
- General FAQ: https://www.vox.co.za/faq/
Address
Mailing / legal address
Vox Telecom (for formal notices and legal correspondence):
Block D, Rutherford Estate, 1 Scott Street, Waverley, Johannesburg, 2090, South Africa.
Cancellation email
Submit written cancellation instructions to: cancellations@voxtelecom.co.za
Always include your account number, authorised contact name and a clear cancellation date in the message.