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Cancel AVAYA
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Avaya service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Avaya: Easy Method
What is Avaya
Overview
Avaya is a global provider of business communications and contact-centre solutions, offering on‑premises PBX systems, VoIP phones and cloud communication products aimed at organisations.
Local context
In South Africa Avaya is used for enterprise telephony and contact‑centre services and is sold via local partners and distributors.
How to cancel Avaya
Primary cancellation route
- Submit written notice via Avaya One Care Portal, official company email or by letter; Avaya requires written cancellation.
- Provide at least 30 days' notice when cancelling support subscriptions or contracts.
Step-by-step cancellation checklist
- Locate your contract start date and account identifiers.
- Draft a written cancellation request including account number, contract start date, effective cancellation date and reason.
- Submit the notice through the Avaya One Care Portal or send to Avaya in writing (portal, email or postal letter).
- Retain proof of submission and confirm receipt with Avaya or your local reseller.
What happens when you cancel
Access and service
Services will stop in accordance with your contract and the 30‑day notice period, unless alternative dates are agreed in writing.
Access to cloud services, support and updates will end on the termination date unless otherwise stated in your contract.
Billing and data
Early termination triggers termination fees per Avaya’s policy; invoices may reflect those charges after cancellation.
You should request confirmation of data handling and retrieval options from Avaya or your reseller before your service ends.
Will I get a refund?
Avaya policy on refunds
Avaya’s termination policy does not specify refunds for early termination; instead it specifies termination fees payable on early cancellation.
Termination fees are applied rather than refunds, so do not expect automatic pro‑rata refunds in Avaya’s stated policy.
Specific termination fee rules
- Written cancellation with 30 days' notice is required for support subscriptions or contracts.
- If a contract started between 14 Feb 2022 and 21 July 2025, the termination fee is 50% of the remaining balance.
- Contracts starting on or after 21 July 2025 incur a 100% termination fee on remaining commitments.
Source: Avaya termination policy available publicly (internal policy document).
Avaya plans and pricing
Available South Africa pricing
Public pricing in South Africa is primarily for hardware and second‑hand equipment; cloud subscription pricing in ZAR is not publicly listed.
Typical listed items
The table below shows representative hardware and one‑time prices found for South Africa listings.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Avaya IP Office 500 (on‑prem PABX) | R13,260.00 (incl VAT) | One‑time | On‑premises PBX system, standard entry‑level IP Office model |
| Avaya IP Office 1000 (on‑prem PABX) | R16,346.00 (incl VAT) | One‑time | Larger on‑premises PBX system, higher capacity than IP Office 500 |
| Avaya VoIP Office IP Phone J179 (open‑box) | R1,500.00 | One‑time | VoIP desk phone, color display, PoE support |
| Avaya VoIP Office IP Phone J129 (used) | R200.00 - R350.00 | One‑time | Basic VoIP desk phone, used/refurbished |
| Avaya Media Gateway G450 (second‑hand) | R1,500.00 (indicative market price R2,200) | One‑time | Media gateway, includes multiple modules, second‑hand |
| Avaya 9611G IP Phone (open‑box) | R220.00 (indicative market price R350) | One‑time | Gigabit VoIP phone, wideband audio, PoE, 3‑way conferencing |
Your consumer rights in South Africa
Applicable law
South African consumer protection law (Consumer Protection Act) can provide rights for consumers of digital services, including certain cooling‑off and refund protections.
These rights may apply depending on whether the purchaser is a protected consumer under the Act and the nature of the transaction.
How this interacts with Avaya policies
- Avaya’s published Terms of Use and termination policy do not state a 14‑day cooling‑off or refund right.
- If you believe statutory consumer rights apply, you may need to pursue dispute resolution or legal remedies beyond Avaya’s stated terms.
Refer to Avaya’s Terms of Use for the company’s stated approach to cancellations and refunds.
Customer experiences
Positive feedback
- Users praise Avaya Cloud Office for ease of calling without a physical phone and good integrations (Teams, Salesforce).
- Avaya Experience Platform has received high ratings for ease of use and contact‑centre reliability in some user reviews.
Common criticisms
- Complaints include occasional call drops, platform reliability issues and slow support response in some reports.
- Other feedback highlights complexity, dated interfaces and higher costs for some deployments.
Documentation checklist
Essential documents to prepare
- Contract or subscription agreement showing start date and terms.
- Account number and billing information.
- Recent invoices and payment receipts.
Evidence to submit and keep
- Signed written cancellation request (portal export, email copy or posted letter receipt).
- Proof of delivery/receipt from Avaya or reseller and any acknowledgement emails.
- Record of communications with Avaya support or account manager.
Common mistakes
Assuming phone app stores or marketplaces handle cancellation
There is no clear consumer‑level cancellation route via App Store, Google Play or web self‑service for Avaya in South Africa in Avaya’s public terms.
Do not rely on marketplaces to cancel enterprise contracts; submit written notice to Avaya or your reseller instead.
Not checking contract start dates and termination fees
Failing to confirm the contract start date can lead to unexpected termination fees (50% or 100% rules depending on start date ranges).
Always verify dates in your contract and keep copies when submitting cancellation to reduce disputes.
Comparative recap
Key comparison points
The table below summarizes core points about Avaya cancellations and what to expect compared to typical consumer expectations.
Quick reference
| Feature | Avaya (South Africa) | Typical consumer expectation |
|---|---|---|
| Notice required | 30 days' written notice | Immediate web/app cancellation or short notice |
| Termination fee | 50% (contracts 14 Feb 2022 - 21 Jul 2025) or 100% (from 21 Jul 2025) | Pro‑rata refunds or minimal fees |
| Refunds | Not specified; termination fees apply | 14‑day cooling‑off or consumer refunds often available |
| Self‑service via app stores | No clear route in Avaya public terms | Expect in‑app or marketplace cancellation |
After cancelling
Immediate next steps
- Obtain written confirmation of cancellation and final invoice from Avaya or your reseller.
- Confirm date of service termination and any data export or migration options.
Helpful official links
Address
Corporate office (South Africa)
Avaya South Africa (Pty) Ltd
16 Culross Court, Johannesburg, Gauteng, 2001, South Africa
Contact notes
For formal cancellation send written notice via the Avaya One Care Portal, by email to your Avaya account team or by post to the address above.