Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel TELEKOM
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Telekom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Telekom: Easy Method
What is Telekom
Overview
Telkom (branded here as Telekom) is a South African telecommunications provider that offers landline, fixed broadband (fibre), mobile and subscription services. Services are typically delivered on a subscription or fixed-term contract basis.
Typical services covered
Covered services include landline telephone lines, home fibre plans, mobile data and value bundles (daily or monthly). Cancellation processes vary by service type and contract terms.
How to cancel Telekom
Primary cancellation channels
- Telkom App: Install and sign in, open Subscriptions/Services, select the service and follow the cancellation prompts.
- USSD: Dial *180# → select Telkom Plus (option 5) → view subscriptions (option 9) → manage active subscriptions (option 1) to unsubscribe.
- Website: Log in at telkom.co.za → Profile → Manage Services / My Subscriptions → click Cancel and follow prompts.
- Email / online form: Submit a cancellation request via Telkom’s cancellation page or send an email to the cancellation address for fixed services.
Landline / fixed service specifics
- Fixed services (landline/fibre): send cancellation email to servcancellation@telkom.co.za. Business customers may use gaunedereg@telkom.co.za or STocST@telkom.co.za.
- If you do not receive acknowledgement, follow escalation steps in the Documentation checklist below and note the processing times described later.
What happens when you cancel
Service access and termination timing
When cancellation is accepted, your service will be deactivated according to Telkom’s processing schedule and the billing cut-off. Deactivation may be immediate or effective at month-end depending on the service and how the cancellation was submitted.
Data, hardware and account consequences
Any remaining bundled data or add-ons typically expire at termination. If you have provider-supplied equipment, return obligations may apply under your contract; outstanding device charges may be billed if not returned.
Will I get a refund?
Refund policy overview
Refunds depend on the contract type, timing of cancellation and the specific charge. Email or form cancellations are often processed at month-end and may take up to about 30 days to show as refunded or adjusted on your account.
Cooling-off and statutory rights
- The Consumer Protection Act (Section 14) grants the right to cancel certain fixed-term agreements within a cooling-off period without penalty, subject to reasonable notice.
- If you cancel under that statutory right and qualify, you may be entitled to a refund of prepaid or unused services, subject to lawful deductions.
Telekom plans and pricing
Current sample plans
Below are sample Telkom plans and prices (VAT inclusive) as verified for 2025. Use these as reference; check your account or Telkom communications for plan-specific details.
Price note
Prices shown are inclusive of VAT and reflect the verified items provided. Always confirm the price and effective date with Telkom before cancelling or changing plans.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| 10GB Fast (mobile LTE Wireless) | R315.51 | Monthly | 10GB mobile data, incl. VAT (effective from 1 June 2025) |
| Fibre Home Unlimited 100Mbps (consumer fixed broadband) | R965.00 | Monthly | 100 Mbps uncapped fibre (effective from 1 April 2025) |
| Streaming Bundle - 2GB Once-off Daily | R53.00 | Daily (24-hour validity) | 2 GB streaming data (video and music partners) |
| Social Bundle - 500MB Once-off Daily | R17.00 | Daily (24-hour validity) | 500 MB social apps bundle once-off daily |
Your consumer rights in South Africa
ICASA consumer protections
Consumers have a right to cancel services without unfair obstruction and must be informed of costs up-front. Telkom customers can lodge complaints with Telkom first and escalate if unresolved.
If Telkom does not resolve your complaint within 14 days, ICASA provides escalation and redress mechanisms for telecoms consumers.
Consumer Protection Act (CPA)
- Section 14 of the CPA allows cancellation of certain fixed-term agreements within a cooling-off period without penalty, subject to reasonable notice.
- Keep records of cancellation requests and Telkom responses to support any CPA claims.
Official ICASA guidance: ICASA - Consumer Rights.
Customer experiences
Positive reports
Some customers report helpful sales assistance and smooth sign-up experiences in individual reviews, noting good staff guidance during purchase.
These positive experiences are mentioned in a subset of consumer reviews.
Common negative reports
- Multiple reviews cite continued debits after cancellation, billing errors and unexpected charges.
- Complaints include difficulty cancelling and long processing times; third-party summaries and review sites highlight these trends.
Representative sources: review summaries and ratings discussed on TrustPilot and MyBroadband articles.
Examples and analysis: TrustPilot reviews, MyBroadband article.
Documentation checklist
Before you cancel
- Account number, ID or business registration number (if applicable).
- Service details: phone number, fibre account ID, plan name and billing cycle dates.
- Proof of payment or recent bill showing current charges and debit order details.
When you submit cancellation
- Save copies of emails, sent forms and any automated confirmations.
- Note date, time, method and agent name (if by phone) for every interaction.
Common mistakes
Assuming cancellation is immediate
Many customers assume cancellation is effective immediately. In practice, email/form cancellations can be processed at month-end or take up to about 30 days.
Always get and keep written confirmation showing the effective cancellation date.
Not checking debit orders and credit records
Customers sometimes stop monitoring bank debit orders after requesting cancellation. Unauthorized or ongoing debits have been reported; monitor your bank account closely and cancel debit mandates if appropriate.
If billing continues after confirmed cancellation, escalate using the documentation checklist and consider ICASA complaint channels.
Comparative recap
Quick comparison of methods
The table below summarises common cancellation methods, typical processing time and relative ease or risk based on verified information.
How to choose
Use app/USSD for fast subscription-level cancellations. Use email/form for fixed-line or contractual cancellations and keep records for escalation.
| Method | Typical processing time | Ease | Risk (billing errors) |
|---|---|---|---|
| Telkom App | Immediate to a few days | High (self-service) | Low to medium |
| USSD (*180#) | Immediate to a few days | High (quick unsubscribe) | Low to medium |
| Website (login) | Immediate to a few days | High (self-service) | Low to medium |
| Email / online form (fixed services) | Often month-end; may take ~30 days | Medium (requires follow-up) | Medium to high |
| Cancel under CPA Section 14 | Depends on claim and provider response | Medium (statutory process) | Variable - legal rights reduce improper charges |
After cancelling
What to monitor
- Check bank statements for ongoing debit orders for at least two billing cycles after cancellation.
- Confirm final bill and any outstanding device or return charges; obtain written settlement confirmation.
Escalation and help
If Telkom does not resolve billing or cancellation problems, lodge a formal complaint with Telkom, keep evidence and escalate to ICASA if unresolved after 14 days.
Guidance and consumer rights: ICASA - Consumer Rights.
How-to guidance on managing Telkom subscriptions: How to manage and cancel a Telkom subscription.
Address
Cancellation email for fixed services
For fixed-line and fibre service cancellations, send requests to: servcancellation@telkom.co.za.
Include account number, ID or business registration number, service identifiers and your requested termination date in the email.
Business and alternative contacts
Business customers can use gaunedereg@telkom.co.za or STocST@telkom.co.za for cancellations and contract queries.
Keep copies of all correspondence and request written confirmation of receipt and the effective cancellation date.