Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel TELKOMLINE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Telkomline service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Telkomline: Easy Method
What is Telkomline
Overview
Telkomline is Telkom's fixed-line voice service offering standard landline calling for homes and businesses in South Africa.
It typically includes clear call quality and optional calling features depending on the subscription and hardware used.
Who it is for
Telkomline suits customers who need a dedicated landline, bundled fixed services, or a replacement for legacy copper/ADSL voice lines.
It is commonly used where stable voice connectivity is required or where broadband services are bundled with fixed voice.
How to cancel Telkomline
Online cancellation (self-service)
- Log into the Telkom self-service portal (My Profile → Manage Accounts → Cancel) and follow the prompts.
- You will usually be asked to upload a South African ID and any requested supporting documents, then await a reference number.
- Expect the online cancellation to be processed within about 30 days; keep the reference number for follow-up.
- See the step guide: Telkom online cancellation steps.
Fixed-line / email / form cancellation
- Download and complete the fixed-line cancellation form (use a PDF editor if needed).
- Email the completed form and a copy of your South African ID to servcancellation@telkom.co.za and retain your sent email as proof.
- Telkom typically confirms receipt and processes requests within a period that can be around 21 business days (approximately a 30-day notice).
- See a walk-through for fixed-line cancellations: How to cancel a Telkom line.
What happens when you cancel
Service access and disconnection
Once your cancellation is processed, Telkom will schedule disconnection of the Telkomline service.
During the processing window you should keep an eye on service status and any communication from Telkom.
Final billing and timelines
Cancellation is often processed within about 30 days, with a final consolidated bill issued later (customers report final bills appearing around day 60).
Continue to check statements and keep the cancellation reference in case billing continues after the disconnection.
Will I get a refund?
Refund policy overview
Telkom does not publicly document an explicit 14-day cooling-off or automatic refund right in its available support content.
Refunds for unused service or deposits are not guaranteed automatically and depend on final billing and account status.
How to request a refund
- If you have a credit balance after the final bill, contact Telkom billing on 10210 to log a dispute or request repayment.
- Keep all cancellation references, final invoices and proof of return for faster resolution.
- Be prepared for follow-up; anecdotal reports indicate some refunds have required persistent chasing and can take several weeks.
Telkomline plans and pricing
Pricing availability
Public, up-to-date headline prices for Telkomline plans are not available in the verified sources used for this guide.
Please contact Telkom or request a quote for exact pricing and plan details.
How to get a price
Contact Telkom sales or the billing team to request current plan pricing and any applicable installation or equipment fees.
Ask specifically about router amortisation, minimum commitment periods and any early-cancellation charges.
| Plan | Price | Notes |
|---|---|---|
| Telkomline (standard) | Contact for pricing | Contact Telkom for current rates and package inclusions |
Your consumer rights in South Africa
Key rights and expectations
Telkom's public help content does not state a statutory 14-day cooling-off period or an automatic refund policy for cancellations.
Consumers still have rights under general consumer-protection laws to fair billing and dispute resolution.
Escalation and enforcement
- First log a dispute with Telkom's billing department (phone 10210) and keep records of all contact.
- If a dispute is unresolved, consumers may escalate to regulatory bodies such as ICASA or pursue the relevant ombudsman or consumer-protection channels.
Customer experiences
Positive experiences
Some customers report helpful and patient Telkom representatives who resolved issues or assisted with account changes.
Positive reviews are fewer but indicate good outcomes in individual cases.
Negative experiences
Many user reports describe delays in cancellations, continued billing after cancellation, and long resolution times.
Review sites and forums report recurring themes of billing mistakes, repeated follow-ups, and difficulty obtaining refunds or confirmation.
Documentation checklist
Essential documents
- South African ID (clear copy) used for account verification.
- Account number and billing details (latest invoice or statement).
- Completed cancellation form for fixed-line services if required.
Helpful supporting items
- Proof of submission (sent email copy or tracked postage receipt).
- Router/equipment return receipt if hardware must be returned.
- Bank details for any refunds and a record of debit order cancellations.
Common mistakes
Not keeping proof of cancellation
Failing to save the cancellation reference or confirmation email makes escalation harder if billing continues.
Always retain sent emails, reference numbers and screenshots of portal confirmations.
Assuming automatic refund or immediate stop of billing
Many customers expect immediate refunds or instant billing stop at cancellation; Telkom processes can take weeks and final bills may follow.
Do not stop payment without documentation; instead, lodge a billing dispute and follow up in writing.
Comparative recap
Methods compared
The table below summarises cancellation routes, speed and risk to help choose the best option for your situation.
How to choose
Use the online portal for convenience, email/form for a written record, and escalate by phone only if there is no response.
| Method | Typical speed | Risk | Notes |
|---|---|---|---|
| Online self-service portal | ~30 days processing | Low to medium (requires ID upload) | Keep the portal reference; see official steps |
| Email completed cancellation form | ~21 business days / ~30 calendar days | Medium (depends on correct form and proof) | Email servcancellation@telkom.co.za and keep sent mail |
| LTE contract during M.C.P. | 30-day notice; subject to device amortisation | Higher (equipment charges possible) | Router amortised across contract; SIM-only may avoid admin/amortisation fees |
After cancelling
Check your final account and refunds
Monitor statements for the final bill and any credit balance; contact billing on 10210 to dispute or request refunds.
Keep following up - user reports show some refunds take many weeks unless actively chased.
Useful links and follow-up resources
- How to cancel online: Telkom online cancellation steps.
- General cancellation walkthrough and user notes: MyBroadband guide.
- Fixed-line/form process overview: Fibretiger cancellation guide.
Address
Postal / contact address
Fixed Services Cancellation Department, Telkom SA SOC Limited, 61 Oak Avenue, Centurion, Gauteng, South Africa.
Submission notes
Email completed fixed-line cancellation forms and copies of ID to servcancellation@telkom.co.za and retain proof of submission.
If disputes continue after following the steps above, escalate within Telkom billing (10210) and consider lodging complaints with the appropriate regulator or ombudsman.