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Cancel 1LIFE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the 1Life service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation 1Life: Step-by-Step Guide
What is 1Life
Overview
1Life is a South African life and funeral insurance provider offering subscription-style cover for individuals and families.
The company focuses on simplified applications, digital servicing and a range of life and funeral products tailored to common family needs.
Core services
Products include life cover with funeral benefits and standalone funeral plans that can include dependants.
1Life markets quick processing for certain claims and digital account management tools for policyholders.
How to cancel 1Life
Accepted cancellation methods
Cancellations must be done directly with 1Life either in writing (for example email) or by phone on a recorded line.
App-store or Google Play subscription cancellation does not apply for 1Life policies; you must cancel with the insurer. See 1Life guidance for details.
Step-by-step cancellation
- Prepare your policy number and ID details.
- Contact 1Life by email or call their recorded customer line to request cancellation.
- Ask for written confirmation of the cancellation date and keep that confirmation for your records.
- If you are within the cooling-off period, request a refund of any unused premium in writing.
- If unresolved, follow the insurer's complaints procedure (see disclosures for escalation options).
What happens when you cancel
Effective date and cover
Cancellation takes effect from the agreed cancellation date and cover ceases from that date.
No claims will be honoured after the cancellation effective date, so ensure the timing suits your needs.
Payments and account access
If payments are missed, cover can be suspended or cancelled, but premiums already paid are not refunded outside the cooling-off period.
Request written confirmation so you can verify debits have stopped and your policy status is clear.
Will I get a refund?
Cooling-off period (31 days)
If you cancel within the 31-day cooling-off period from receipt of your policy documents, you may receive a refund of unused premium provided no claim has been made.
Make your refund request in writing and keep proof of the cancellation date and communications.
Outside the cooling-off period
- Outside the 31-day period, premiums are generally not refundable, even if you cancel mid-term.
- Life insurance is treated as a risk product; premiums already paid remain with the insurer unless the cooling-off conditions apply.
- If payments were missed before cancellation, those premiums will not be refunded.
1Life plans and pricing
Pricing examples
Below are example plan prices and illustrative features. Exact premiums vary by age, cover amount and dependants.
| Plan | Price | Period | Features |
|---|---|---|---|
| Funeral Cover - yourself, partner & 2 kids | R196 per month | Monthly | Cover up to R50,000 each, includes up to 4 people |
| Funeral Cover - yourself and parents | R281 per month | Monthly | Cover up to 16 people, including parents |
| Funeral Cover - R15,000 for 25-year-old male | R99.63 per month | Monthly | Basic cover; example pricing |
| Funeral Cover - R15,000 for 35-year-old female | R109.18 per month | Monthly | Basic cover; example pricing |
| Funeral Cover - spouse and 2 children added (35-year-old female) | R132.49 per month | Monthly | Covers spouse and 2 children (R109.18 + R23.31) |
| Funeral Cover - 45-year-old female | R105.40 per month | Monthly | Basic cover; example pricing |
| Funeral Cover - add spouse & 4 children (45-year-old female) | R143.33 per month | Monthly | Covers additional dependants (R105.40 + R37.93) |
| Life Insurance - starting pricing | R120 per month | Monthly | Up to R10 million life cover, includes R50,000 funeral benefit |
| 1Lifestyle Loyalty Programme | R0.00 | Monthly | Free for loyal 1Life policyholders with DebiCheck mandate |
Notes on pricing
These examples are illustrative and drawn from secondary pricing examples; official quotes may differ based on underwriting and your personal details.
For a personalised quote or to confirm current rates, contact 1Life directly or request a formal quotation.
Your consumer rights in South Africa
Cooling-off and disclosure rights
You have a 31-day cooling-off right from the date you receive the policy documents to cancel and receive a refund of unused premium if no claim has been made.
This is set out in 1Life's disclosures and applies to new policies on receipt of documentation.
Complaints and escalation
- You may lodge complaints with 1Life’s resolutions officer or manager under their complaints process.
- If the insurer does not resolve your complaint, you can escalate to the FAIS Ombud or the National Financial Ombud Scheme as applicable.
- Keep all documentation (policy number, ID, correspondence) when you escalate to an ombud or regulator.
Customer experiences
Positive feedback
Independent coverage notes and company materials highlight quick and simple application processes and fast funeral-claim payouts in many cases.
Industry reports have placed 1Life favorably on customer satisfaction indices in certain assessments.
Reported concerns
Some reviews and commentaries raise issues such as premium changes, disputes over claims and concerns about communication or sales practices.
These mixed experiences underline the value of reading your policy terms carefully and keeping clear records of all communications.
Documentation checklist
Essential documents
- Policy number and full policy documents (received from 1Life).
- Proof of identity (ID or passport) for the policyholder.
- Banking details and proof of debit order or payment history if relevant.
- Written cancellation request or copies of recorded call reference/details.
Optional supporting items
- Any claim correspondence or proof that no claim was submitted (for cooling-off refund eligibility).
- Copies of emails and confirmation receipts from 1Life.
- Notes of dates, times and names of staff you spoke to when cancelling.
Common mistakes
Assuming app-store cancellation applies
Many people expect to cancel via App Store or Google Play. For 1Life policies you must cancel directly with the insurer.
Relying on app-store cancellation can leave a policy active and debits continuing.
Missing the cooling-off window
Waiting beyond the 31-day cooling-off period eliminates the right to a refund of premiums already paid.
If you want a refund, act quickly and submit the cancellation in writing within the 31-day window.
Comparative recap
Quick comparison
| Topic | 1Life | Typical alternative insurer |
|---|---|---|
| How to cancel | Direct with insurer by email or phone (recorded line) | Some insurers allow app-store or online portal cancellation |
| Refund policy | Refund of unused premium only within 31-day cooling-off (if no claim) | Many insurers offer similar cooling-off but terms may vary |
| Claim turnaround (funeral) | Company materials cite fast payouts, often rapid for funeral claims | Turnaround varies widely; some insurers take longer |
| Customer experience | Mixed: many positive reports on satisfaction, some serious complaints reported | All insurers show mixed reviews; check independent ratings |
How to use this recap
Use the table to check cancellation, refund and service expectations before you cancel or switch policies.
Request written confirmation and keep records to avoid disputes.
After cancelling
Immediate next steps
- Confirm in writing that debits have stopped and retain the cancellation confirmation.
- If you need ongoing cover, compare alternatives and arrange replacement cover before your 1Life policy lapses.
Where to get official information
For details on cancelling and what happens when you cancel, see 1Life’s cancellation guidance: 1Life - Cancel life cover.
For disclosure information and consumer rights, refer to 1Life’s disclosures page: 1Life - Disclosures.
Address
Correspondence address
Clientèle Office Park, Corner Rivonia & Alon Road, Morningside, 2196, South Africa.
Notes
Use the official correspondence address on policy documents for any written cancellation or formal notices.
If you need further company background, see the 1Life about page: About 1Life.