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Cancel ABACUS
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Abacus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Abacus: Easy Method
What is Abacus
Overview
Abacus is an insurance provider operating in South Africa that offers a range of covers including life-related products and specialist covers (for example, tech/electronics and parcel cover under specific products).
The company provides subscription-style policies and short-term insurance products designed to protect customers against defined losses and incidents.
Types of cover
Offerings can include funeral and life-type benefits, technology/electronics cover, and parcel/consignment cover under product names such as PAXI Parcel Cover.
Specific product terms (cover limits, exclusions and claim processes) vary by product and are set out in each policy schedule and terms and conditions.
How to cancel Abacus
Step-by-step cancellation
- Write a cancellation instruction stating your name, policy number and effective cancellation date.
- Confirm that no claim has been made or paid on the policy if you are cancelling within the cooling-off period.
- Send the written cancellation to the insurer’s registered contact address or the Head Office address used in official terms.
- Keep a dated copy of your cancellation notice and proof of delivery for your records.
Timing and proof
You must submit a written cancellation within the first 31 days of policy inception to qualify for the cooling-off refund, provided no claim has been submitted or paid.
Oral instructions or phone requests are unlikely to meet the written-notice requirement unless the company confirms and records receipt in writing.
What happens when you cancel
Access and cover
Once a valid cancellation is received the policy will terminate on the effective cancellation date stated in your notice or as agreed with the insurer.
After cancellation you will no longer have cover for incidents occurring after the cancellation date.
Renewals and data
Automatic renewals will cease after cancellation, so check billing and stop any recurring payments with your bank or card provider.
The insurer will retain records as required by law; request confirmation of deletion or retention if you have privacy concerns.
Will I get a refund?
Cooling-off refund
If you cancel within the 31-day cooling-off period and no claim has been made or paid prior to the insurer receiving your written cancellation, you are entitled to a full refund of premiums.
Make sure the insurer has received the written cancellation within that 31-day period to qualify for the full refund.
Exceptions and claim refunds
If a claim has been submitted or paid before the insurer receives your cancellation notice, the cooling-off refund will not apply.
For specific products such as PAXI Parcel Cover, when a claim is approved the insurer’s policy states payment of the insured loss will be made within 48 hours of approval.
Abacus plans and pricing
Pricing overview
No verified public pricing data is available for Abacus plans in the supplied information.
Contact Abacus directly for exact premiums, plan tiers and optional add-ons that affect price.
How to obtain pricing
Request a quote from the insurer and ask for a written schedule showing premiums, payment frequency and any fees.
Compare the written quote to the policy schedule before accepting or cancelling any cover.
| Plan | Price | Period (期間) | Notes |
|---|---|---|---|
| Standard Cover | Contact for pricing | Contact for pricing | Request a written quote for policy limits and exclusions. |
| Tech / Electronics Cover | Contact for pricing | Contact for pricing | Pricing varies by item value and chosen excess. |
| PAXI Parcel Cover | Contact for pricing | Contact for pricing | Claims paid within 48 hours after approval for insured loss. |
Your consumer rights in South Africa
Cooling-off and statutory protections
You have a 31-day cooling-off period for Abacus Insurance policies during which you may cancel and receive a full refund if no claim has been made.
This right aligns with short-term insurance and FAIS-related consumer protections applicable in South Africa.
Claims timing and complaints
Notify incidents such as theft, loss or damage promptly; policy documents commonly require notification within short timeframes (examples: notify within 14 days and submit full claim documentation within six months).
If a complaint remains unresolved after 30 days you may escalate to the Ombudsman for Short-term Insurance or the Financial Sector Conduct Authority (FSCA).
Customer experiences
Positive feedback
- Some users report that product integration and invoicing were smooth and the app was easy to use.
- Certain customers found the system customizable and convenient for file-management and billing workflows.
Negative feedback
- Recurring complaints include poor customer service, billing errors and difficulty cancelling services.
- Reports exist of system instability, onboarding failures, data loss and frustration with contract cancellations and support responsiveness.
Documentation checklist
Before you cancel
- Policy number and named insured details.
- Copy of your policy schedule and terms and conditions.
- A written cancellation letter with your signature and desired termination date.
For a claim or refund
- Proof of purchase or ownership for insured items (receipts, invoices, serial numbers).
- Incident report or police reference for theft/loss where applicable.
- Bank details for refund and identification (ID document or passport).
Common mistakes
Missing the cooling-off deadline
Waiting longer than 31 days to submit a written cancellation will typically forfeit the right to a full cooling-off refund.
Act promptly and obtain proof of delivery when you submit your cancellation notice.
Incomplete or informal cancellation requests
Relying solely on a phone call or failing to include policy details can delay processing or lead to the insurer not accepting the cancellation.
Always send a written, signed instruction and retain proof that the insurer received it.
Comparative recap
Quick feature comparison
The table below summarises key features of Abacus against common market expectations for short-term insurers in South Africa.
Use this to check whether Abacus’ terms meet your needs before cancelling or switching.
| Feature | Abacus | Typical insurer |
|---|---|---|
| Cooling-off period | 31 days, full refund if no claim | Often 14 - 31 days depending on product |
| Refund on cancellation | Full refund within cooling-off if no claim; exceptions if claim made | Pro-rata refunds common outside cooling-off; terms vary |
| Claim payout speed (example) | PAXI: approved claims paid within 48 hours | Varies; some pay promptly, others take longer depending on complexity |
| Customer service & cancellations | Mixed feedback; some report difficulty cancelling or slow support | Varies widely; good practice is timely cancellation processing in writing |
After cancelling
Follow-up actions
Retain written confirmation of cancellation and any refund transaction records until the matter is fully settled.
Check bank statements to confirm refunds and stop recurring payments if applicable.
If you disagree with the outcome
If a refund is refused or a complaint is unresolved within 30 days, escalate to the Ombudsman for Short-term Insurance or the Financial Sector Conduct Authority.
Keep a full file with dates, copies of all correspondence and proof of delivery to support any escalation.
Address
Registered Head Office
Head Office, 171 Katherine Street, Building 3, Sandown, Sandton, 2031, Gauteng, South Africa.
Use this address for written cancellation notices unless your policy schedule gives a different official cancellation address.
What to include with posted notices
Include your full name, policy number, contact details, signed instruction to cancel and the effective cancellation date.
Send by tracked or registered post and keep proof of posting and delivery for your records.