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Cancel ASSUPOL
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Assupol service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Assupol: Easy Method
What is Assupol
Overview
Assupol is a South African life insurance company offering a range of products including life cover, funeral plans, hospital cash, accident cover and savings policies.
The company provides subscription-style policies designed for individuals and families and operates through branches and a central office in Pretoria.
Key offerings
Assupol’s product lineup includes low-cost funeral cover, life insurance plans with various limits, accident-only plans and savings-linked policies.
Pricing varies by plan, age, cover amount and optional benefits; sample starting premiums are listed in the pricing section below.
How to cancel Assupol
Primary cancellation channels
- Phone: Call Assupol customer service at 0861 235 664 to request cancellation of a policy.
- Email: Send a cancellation request by email (for example clientservices@assupol.co.za or service@assupol.co.za) including your policy number and ID.
- In-person: Visit an Assupol branch or the head office in Pretoria to submit a cancellation request in person.
Step-by-step cancellation process
- Prepare your policy number, South African ID or company registration details, and bank details for refunds if applicable.
- Contact Assupol using your chosen channel and state clearly that you want to cancel the policy; request written confirmation.
- Submit any required signed documentation or proof of identity by email or at a branch.
- Follow up if you do not receive confirmation within a reasonable time; keep records of calls, emails and reference numbers.
What happens when you cancel
Policy access and cover
Once cancellation is processed, policy benefits will end from the cancellation date specified by Assupol or as stated in your policy terms.
Depending on the policy, cover may stop immediately or at the end of the current premium period; confirm timing when you submit the request.
Records, renewals and data
Assupol will retain policy records as required by law and internal retention policies; request a copy of any final statements for your records.
If you later want cover again, you may need to reapply and undergo any underwriting or waiting periods that apply to new policies.
Will I get a refund?
General refund position
Refunds on cancellation depend on the specific policy terms and product type; there is no universally guaranteed refund for all policies.
Some policies may have penalties, reduced benefits or no refund once cover has commenced; check the policy contract for details.
Cooling-off period and exceptions
No guaranteed "cooling-off" refund period is listed in available information; refunds upon cancellation are policy-specific.
If you believe you are entitled to a refund, request a written explanation of any deduction and the calculation method from Assupol’s client services.
Assupol plans and pricing
Pricing snapshot
The table below shows published starting premiums for selected Assupol plans. Actual premiums vary by age, cover level and optional extras.
Prices are base starting amounts and should be confirmed with Assupol before making any decisions.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Health+ Plan (hospital cash) | From R232 per month | 月額 | Daily hospital cash R200 - R2 000/day; New‑born Assist; Cashback; Critical illness add-on |
| Progress 4Sure Plan (Life Cover) | From R90 per month | 月額 | Life cover up to R300 000; funeral cover up to R10 000; no medical tests; 10% Loyalty Reward |
| Progress 4Life Plan | From R120 per month | 月額 | Life cover up to R1.2 million; funeral cover to R20 000; simple medical questions; 100% Cashback after 15 years if no claims |
| Progress Legacy Plan | From R150 per month | 月額 | Life cover up to R10 million; includes funeral cover; requires blood test; retirement annuity value potential |
| Progress Accident Plan | From R73 per month | 月額 | Accident-only life cover up to R1 million; no medical tests; accident death benefit |
| Assupol One Savings Policy | From R300 per month | 月額 | Tax‑free savings plan; optional withdrawals after 5 years; Assupol One Bonus; paid-up and loan options |
| Assupol Funeral Cover (Individual) | From R21 per month (for R5 000 cover) | 月額 | Funeral cover R5 000 - R75 000; covers family members; 24-hour payout options; no medical |
| Assupol Funeral Cover (up to R75 000) | From R34 per month | 月額 | Individual cover to R75 000; fast payout; optional benefits |
| Excellence Family Funeral Plan | From R70 per month | 月額 | Family funeral cover up to R100 000 for policyholder, spouse and parents; unlimited dependants; no medical |
Your consumer rights in South Africa
Right to information and fair treatment
As a consumer you have the right to clear information about policy terms, cancellation procedures and any fees or penalties that apply.
Request written confirmation of cancellation and a final account statement to verify any refund or outstanding amounts.
Complaints and dispute resolution
Consumers may submit complaints through Assupol’s complaints process; the insurer maintains a department to investigate and resolve issues.
If you are unhappy with the insurer’s response, you may escalate to the Ombudsman for Short-term or Long-term Insurance or other relevant regulatory bodies in South Africa.
Customer experiences
Positive feedback
Some customers report that resolved issues resulted in payments being made after persistent follow-up, such as recovery of a delayed no‑claim bonus.
Successful resolutions often involved continued contact and escalation until the claim or benefit was processed.
Negative feedback
There are recurring complaints about slow client service, including long hold times, dropped calls and delayed callbacks.
Broader negative commentary cites poor customer service and claims delays that have affected Assupol’s ratings among some life insurers.
Documentation checklist
Mandatory documents to have ready
- Policy number and full policy details (document or policy schedule).
- South African ID or company registration documents for corporate policies.
- Bank details (bank name, branch code, account number) for any refund.
Helpful supporting items
- Signed cancellation letter or signed email authorisation if required by Assupol.
- Proof of address and any relevant supporting forms requested by client services.
- Copies of prior correspondence, claim reference numbers and notes of phone calls.
Common mistakes
Not providing correct policy identifiers
Failing to provide the correct policy number or identity documents delays processing and may lead to repeated requests for information.
Always confirm the policy number and include it clearly in every cancellation communication.
Assuming automatic refunds or immediate effect
Assuming you will automatically receive a refund or that cancellation is immediate can lead to surprise charges or loss of expected money.
Clarify effective dates, refund eligibility and any penalties before completing cancellation; obtain written confirmation.
Comparative recap
Cancellation channel comparison
| Aspect | Phone | In-person | 期間 | |
|---|---|---|---|---|
| Speed of initial contact | Quick if lines are free; may experience hold times | Slower but provides written record | Can be immediate if branch staffed | N/A |
| Proof of request | Call reference number recommended | Email provides an auditable trail | Signed receipt or stamped letter is best | N/A |
| Best for complex cases | Good for quick queries and referrals | Best for submitting documents and signatures | Best for resolving identity or document disputes | N/A |
Which option to choose
Use phone to start a cancellation quickly, email to submit documents and obtain a written trail, and in-person for final signatures or complex issues requiring immediate attention.
After cancelling
What to check immediately
Obtain written confirmation that the policy has been cancelled and check the effective cancellation date and any refund amount or outstanding balance.
Keep copies of all correspondence, confirmation numbers and bank transaction receipts for at least the period required by law.
Next steps and alternatives
If you cancelled for cost reasons, compare other products or speak to Assupol about downgrading cover instead of full cancellation.
If you have unresolved issues, escalate through Assupol’s complaints department and, if necessary, seek assistance from the relevant Ombud or regulator.
Address
Head office location
Summit Place Office Park, Building 6, 221 Garstfontein Road, Menlyn, Pretoria, 0181, South Africa.
Visit the head office or a branch to submit or sign cancellation documentation in person if required.
Contact reminder
Primary phone for cancellation requests: 0861 235 664. Primary email contacts include clientservices@assupol.co.za or service@assupol.co.za.
Always request written confirmation of cancellation and any refund calculations for your records.