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Cancel METROPOLITAN
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Metropolitan service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Metropolitan: Easy Method
What is Metropolitan
Overview
Metropolitan is a South African financial services group that offers life, funeral, disability, critical illness and savings products through Momentum Metropolitan Holdings.
The company provides subscription-style insurance and multiple savings plans aimed at individuals and families across South Africa.
Core focus
Metropolitan's funeral cover is a pure risk product designed to pay benefits on death rather than accumulate savings.
Other plans include tax-free savings, money market, endowment and protection covers with a range of entry-level premiums.
How to cancel Metropolitan
Online cancellation steps
- Log in to your Metropolitan online account or the web portal you used to purchase the policy.
- Navigate to the policy management section and select the policy you want to cancel.
- Follow the on-screen cancellation prompts and confirm the cancellation on or before the 15th of the month if you want cover to continue until month-end.
Alternative cancellation methods
- Contact Metropolitan customer service by phone or WhatsApp if available and request cancellation with your policy number.
- Submit a written cancellation request to the head office address or via any official form provided by Metropolitan.
What happens when you cancel
Cover and effective date
If you cancel on or before the 15th of a month, cover remains in force until the end of that month for most policies.
Cancelling after the 15th normally ends cover at the end of the current month or per the policy terms; check your specific contract.
Policy data and reinstatement
Metropolitan allows reinstatement within a 30‑day period after cancellation in line with cooling‑off flexibility stated by the insurer.
When you cancel, your policy record will remain on file and may require underwriting or new information on reinstatement.
Will I get a refund?
Main refund policy
For funeral (pure risk) policies, premiums already paid are generally not refundable because these products are not savings vehicles.
Metropolitan's stated position: no refunds are given for premiums already paid when cancelling funeral cover.
Exceptions and timelines
- Occasional exceptions: if premiums were paid after cancellation and all premiums were up to date, Metropolitan may process repayment in specific cases.
- Refund processing: where refunds are applicable, staff have indicated they can take up to 30 days to process payment.
Metropolitan plans and pricing
Pricing snapshot
The table below lists reported minimum monthly premiums for Metropolitan plans (2024 - 2025).
Prices shown are the typical reported entry-level amounts and may vary by underwriting or selected benefits.
| Plan | Price (from) | Period | Main features |
|---|---|---|---|
| Tax-Free Savings Plan | R350.00 | Monthly | Long-term savings up to R500,000 tax-free; term 5 - 20 years; withdrawal fee R300 |
| Money Market Savings Plan | R100.00 | Monthly | Short-term/emergency savings; linked to Tax-Free plan; no transaction fees |
| Endowment Savings Plan | R200.00 | Monthly | Smoothed Bonus Fund; skip premiums; Value Protection benefit |
| FutureBuilder Savings Plan | R200.00 | Monthly | Smoothed Bonus Fund; premium waiver on death/disability; inflation protection |
| FutureBuilder MultiCash Plan | R270.00 | Monthly | Penalty-free yearly cash withdrawals after 5 years; inflation protection |
| Funeral Cover | R40.00 | Monthly | Cover up to R100,000; covers up to 20 family members; Payment Protection and CashBack |
| Critical Illness Cover | R100.00 | Monthly | Cover from R150,000 to R1.5 million; core or comprehensive options |
| Disability Cover | R100.00 | Monthly | Cover from R150,000 up to R4 million; flexi-premiums and premium waivers |
| Life Cover | R120.00 | Monthly | Up to R1 million life cover; no medical tests required for some levels |
Your consumer rights in South Africa
Cooling-off and cancellation rights
Under the Consumer Protection Act (CPA), fixed-term agreements may be cancelled within specified cooling‑off periods.
The CPA allows cancellation of some fixed-term agreements within 20 business days and direct marketing agreements within 5 business days.
Returns and refunds
- The CPA permits returns for defective or undelivered goods within a reasonable timeframe; suppliers may levy reasonable cancellation penalties.
- If a refund is due, suppliers should pay it within a reasonable period; Metropolitan has communicated up to 30 days in some complaints.
Customer experiences
Positive feedback
Metropolitan is recognised as a market leader in customer satisfaction in South Africa's life insurance segment, scoring highly on SA‑csi for perceived value and quality.
Customers cite fast claims via WhatsApp, affordable entry-level premiums and a broad range of cover options backed by Momentum Metropolitan Holdings.
Negative feedback
Some customers report frustration with response times and claim processing delays in certain cases.
There are complaints where Metropolitan continued to deduct premiums after cancellation and provided unclear or delayed refund information.
Documentation checklist
Before you cancel
- Policy number and full name of policyholder
- Proof of identity (ID document or passport)
- Contact details (phone number and email) used on the policy
For refunds or reinstatement
- Bank details for any repayment
- Written cancellation request or confirmation message
- Any recent premium payment receipts
Common mistakes
Missing the mid-month deadline
Many policyholders assume cancellation takes effect immediately; if you cancel after the 15th you may lose cover for the remainder of the month.
Always check your policy terms and confirm the effective cancellation date in writing.
Expecting a refund for pure risk cover
Policyholders often expect refunds from funeral cover premiums; because these are pure risk products, premiums are generally non-refundable.
If you believe you have a special case, provide receipts and request a written explanation from Metropolitan.
Comparative recap
At-a-glance comparison
| Plan | Typical monthly price (from) | Core benefit | Refundability on cancellation |
|---|---|---|---|
| Funeral Cover | R40.00 | Death benefit for family members | Generally no refunds (pure risk) |
| Life Cover | R120.00 | Sum assured on death | Subject to terms; typically non‑savings product |
| Tax-Free Savings Plan | R350.00 | Long-term tax-free savings | Different rules apply; savings plans may have value on cancellation |
How to use this table
Use the table to compare starting premiums, main benefits and likely refund outcomes when cancelling.
Confirm exact cancellation and surrender values with Metropolitan for the specific product chosen.
After cancelling
Next steps
Obtain written confirmation of cancellation and keep any reference or confirmation number for your records.
Check your bank statements to ensure no further deductions or to identify any amounts that may need reclaiming.
Helpful links
- Metropolitan market leader press release (SA‑csi)
- Independent review of Metropolitan
- Consumer rights information (CGSO)
Address
Head office
Parc du Cap, 7 Mispel Road, Bellville, Cape Town, 7530, South Africa
Contact note
Use the head office address for formal written cancellation requests and keep copies of any correspondence.
If you need regional assistance, contact Metropolitan customer service to find local office details.