Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel OLD MUTUAL
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Old Mutual service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Old Mutual: Easy Method
What is Old Mutual
Overview
Old Mutual is a major South African financial services group offering life insurance, investment, and related products. It operates nationally from its head office at Mutualpark in Cape Town.
Products covered
Products include life insurance policies, retirement annuities, rewards programmes and business apps. Specific cancellation rules can differ between product lines.
How to cancel Old Mutual
Cancel Old Mutual Rewards
- By phone: call 0860 700 800 to request cancellation.
- By email: send a written cancellation request (note: cancellation by email requires 30 calendar-days’ written notice).
- By post: send a written cancellation to Old Mutual’s postal address (see Address section).
Cancel other Old Mutual products
- Check your policy documents or client portal for product-specific cancellation steps and notice periods.
- If you are unsure, contact Old Mutual customer service or your financial adviser to confirm the correct process for that product.
What happens when you cancel
Service access and benefits
For Old Mutual Rewards, cancellation immediately ends membership benefits and any unspent points are forfeited on cancellation.
Policy status and renewals
Active insurance or investment policies require formal cancellation instructions; renewals will stop only once the cancellation is processed.
Data and records
Old Mutual retains records as required by regulation and internal policy. Ask for confirmation of what personal data will be retained or deleted when you cancel.
Will I get a refund?
Refunds for Old Mutual Rewards
- Old Mutual Rewards does not provide points or cash back for product returns; partner terms also apply. See the programme terms for details: Old Mutual Rewards terms.
Refunds for other products and exceptions
There is no single publicly available “14-day cooling-off” or universal refund rule across all Old Mutual products.
Old Mutual has confirmed that policies signed up without a customer’s consent (for example, where fraudulent intermediaries were involved) are cancelled and fully refunded in appropriate cases. See reporting on such cases for context: report.
Old Mutual plans and pricing
Available plans (App store listing)
The Old Mutual SMEgo iPhone app lists several subscription plans and monthly prices. No annual tiers were displayed in the App Store listing.
Pricing details
| Plan | Price | 期間 | Features |
|---|---|---|---|
| SMEgo Premium | R99.99 | Monthly | Unlocks SMEgo Premium plan (base platform access, up to 2 users included, add users at R25 each) |
| SMEgo Premium Plus | R299.99 | Monthly | SMEgo Premium Plus plan (up to 5 users included, add users at R25 each) |
| SMEgo Shoprite Premium | R399.99 | Monthly | Shoprite premium plan |
Your consumer rights in South Africa
Key legal protections
- Under FAIS (Financial Advisory and Intermediary Services) you are entitled to honesty, transparency and full disclosure of costs when dealing with advisers and insurers.
- Credit life insurance must be optional and clearly disclosed where applicable.
How to escalate unresolved disputes
- If a complaint is unresolved you may lodge it with the National Financial Ombud Scheme (NFOS); the scheme handles disputes free of charge and has recovered significant sums for consumers. See reporting on NFOS recoveries: report.
- Regulatory standards such as Treating Customers Fairly (TCF) are enforced by regulators and apply throughout the product lifecycle. Background on consumer protection: analysis.
Customer experiences
Positive feedback
Some customers praise helpful contact options and specific representatives, recommending direct WhatsApp or service channels for quick assistance.
Negative feedback
Numerous complaints cite slow or unresponsive customer service, delayed transfers of retirement annuities, repeated deductions after cancellation, and unresolved claims.
Regulatory complaint data shows Old Mutual Life Assurance received a high number of formal life insurance complaints in recent reporting periods, often about denied claims and service issues. See reporting: report.
Documentation checklist
What to prepare
- Policy or membership number (found on documents or the client portal).
- Proof of identity (ID or passport) and contact details.
- Written cancellation request if required (email or signed letter).
Supporting evidence
- Copies of any payment or deduction records if you are disputing charges.
- Correspondence history with Old Mutual (dates, names, reference numbers).
Common mistakes
Assuming automatic cancellation
Many customers assume a verbal request or a missed payment stops a policy. Always obtain written confirmation that the cancellation has been processed.
Missing required notice or documentation
Some cancellations require a written notice period (for example, Old Mutual Rewards requires 30 calendar-days’ notice if emailed). Failing to follow the correct method can delay termination or refunds.
Comparative recap
Cancellation vs refunds
The table below summarises how Old Mutual Rewards compares with broader Old Mutual products on cancellation and refunds based on publicly available information.
At-a-glance comparison
| Feature | Old Mutual Rewards | Other Old Mutual products | Notes |
|---|---|---|---|
| Cancellation channels | Phone, email (30-day written notice), post | Varies by product; check policy documents | Rewards has published steps; other products often require formal written instruction |
| Refunds for returns | No points or cash back for product returns | No universal rule publicly available | Fraudulent sign-ups have been cancelled and refunded in confirmed cases |
| Unspent benefits | Forfeited on cancellation | Depends on product terms | Check the specific product T&Cs |
After cancelling
Confirm the cancellation
- Ask Old Mutual for written confirmation and a final statement showing any remaining balance or refunds due.
- Keep copies of the confirmation and all related correspondence for at least the retention period recommended by your adviser or regulator.
Further steps and help
- If you need the Rewards terms or T&Cs: Old Mutual Rewards terms.
- If you suspect an unauthorised policy or unresolved complaint, see reporting on consumer recoveries and complaint routes: NFOS reporting and context on consent and disclosure: investigation.
Address
Head office (postal)
Old Mutual
Mutualpark, Jan Smuts Drive, Pinelands, Cape Town 7405, South Africa
Notes on contacting
Use the phone number 0860 700 800 for enquiries about Rewards cancellations.
For product-specific contact details, refer to your policy documents or the Old Mutual client portal.