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Botim

Cancel BOTIM

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South Africa

Cancellation service #1 in South Africa

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Google4.9

Calculated on 5.6K reviews

Termination letter drafted by a specialized lawyer
Sender
How to Cancel Botim | Postclic
Botim
Tamouh Tower 3, Building of Tamouh Investment, Al Reem Island
Abu Dhabi UAE
support@botim.me
Cancellation of Botim contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Botim service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Botim
Tamouh Tower 3, Building of Tamouh Investment, Al Reem Island
Abu Dhabi , UAE
support@botim.me
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Botim: Easy Method

What is Botim

Overview

Botim is a mobile app that enables voice and video calls, messaging, and file sharing over the internet. It offers free basic use plus paid VIP/subscription features such as an ad-free experience and other benefits.

Where it is used

Botim is commonly used on Android and iOS devices and has account-level features accessible via the app. Subscriptions are handled through device app stores or in-app account settings.

How to cancel Botim

Cancel via Google Play (Android)

  • Open the Google Play app on your Android device.
  • Go to Payments & Subscriptions → Subscriptions → select "Botim VIP".
  • Choose "Cancel subscription" and confirm. Note: uninstalling the app does not cancel the subscription.
  • Cancellation takes effect at the end of the current billing period.

Cancel via App Store (iOS)

  • Open your Apple ID account settings on the device.
  • Tap Subscriptions → select "Botim VIP".
  • Turn off auto‑renewal or tap "Cancel Subscription" and confirm.
  • Access continues until the end of the paid period after cancellation.

Delete Botim account / Web

  • Log into the Botim app and go to your account or Botim Money section.
  • Select "Delete Account". Clear any pending transactions and delete prepaid cards first.
  • Account deletion may take up to 15 days; the account is disabled during that period.

What happens when you cancel

Access and service after cancellation

When you cancel a subscription in Google Play or the App Store, your paid access continues until the end of the current billing period. You will not be billed again after cancellation takes effect.

Account deletion effects

Requesting account deletion disables the account while the deletion is processed (may take up to 15 days). Clear pending Botim Money transactions and prepaid cards first to avoid delays.

Will I get a refund?

Standard refund policy

Botim states that fees for paid features and subscriptions (monthly or annual) are generally non‑refundable. Cancelling before the period ends does not automatically entitle you to a refund.

Exceptions and fraud/unauthorised charges

  • Refunds may be provided if losses result from unauthorised access or fraud, subject to investigation.
  • If you suspect unauthorised charges, contact your payment provider or bank to dispute the transaction while also reporting the issue to Botim support.

Botim plans and pricing

Pricing snapshot

The following prices are from South African in‑app listings and reflect typical Botim plans. Displays may vary slightly by store version or promotions.

Notes on billing

Subscriptions are charged via the platform you used to subscribe (Google Play or App Store). Verify the exact price in your app store before purchasing.

Plan Price 期間 Features
BOTIM VIP Monthly R19.99 月額 Advertisement-free experience and other VIP benefits
BOTIM VIP Yearly R209.99 年間 Advertisement-free experience and other VIP benefits
BOTIM Family Bundle Monthly R64.99 月額 Family bundle VIP benefits (likely multiple users)
Botim Family Monthly Offer R79.99 月額 Alternate family bundle offer

Your consumer rights in South Africa

Key legal protections

South African consumers have protections under local law (for example, the Consumer Protection Act). These include rights to fair service and remedies for defective or misrepresented services.

Practical actions and escalation

  • If you experience unauthorised charges, dispute the transaction with your bank or payment provider promptly.
  • You may lodge a complaint with the National Consumer Commission if Botim does not resolve a legitimate dispute.
  • Keep records of invoices, receipts, correspondence, and screenshots when escalating a complaint.

Customer experiences

Positive feedback

Some users report Botim has a user‑friendly interface, easy registration, and straightforward VIP features. The ad‑free VIP experience is highlighted positively.

Negative feedback

  • Reports of poor customer support with slow or no responses and difficulty accessing locked accounts.
  • Complaints about prepaid cards not being delivered and unresolved missing funds.
  • Technical issues cited include echoes, poor call quality, app instability, crashes, lag, and group call or notification problems.

Documentation checklist

What to gather before cancelling

  • Copy of the subscription receipt or app store purchase history showing the Botim charge.
  • Screenshots of subscription settings or billing entries in Google Play / App Store.
  • Any in‑app account ID, transaction IDs, or Botim Money receipts related to your account.

What to keep for disputes

  • Email or chat records with support, dates and times of interactions, and names if provided.
  • Bank or card statements showing the charges you are disputing.
  • Notes of steps already taken (dates of cancellation, account deletion requests, etc.).

Common mistakes

Assuming uninstall cancels subscription

Uninstalling the Botim app does not cancel a subscription billed through Google Play or the App Store. Always cancel via the platform subscription settings.

Not clearing pending transactions before account deletion

Requesting account deletion while you have pending Botim Money transactions or active prepaid cards can delay the process. Clear those items first to avoid complications.

Comparative recap

What this table compares

The table below compares cancellation method, refund likelihood, and typical processing time by platform or action for a quick overview.

How to use this recap

Use the table to choose the correct cancellation route and to set expectations about refunds and timing.

Action / Platform How to cancel Refund likelihood Typical processing time
Google Play (Android) Cancel via Google Play Subscriptions Generally non‑refundable; exceptions for fraud Subscription active until period end
App Store (iOS) Cancel via Apple ID Subscriptions Generally non‑refundable; exceptions for fraud Subscription active until period end
Botim Account / Delete Delete account in app (clear pending transactions first) Account deletion not tied to refunds; refer to platform/bank for purchases Deletion may take up to 15 days (account disabled during process)

After cancelling

Immediate steps

Save confirmation screenshots showing you cancelled the subscription. Check your next billing statement to ensure no further charges occur.

If problems persist

  • Contact your payment provider or bank to dispute unauthorized charges and request reversals.
  • Keep all documentation and consider lodging a complaint with the National Consumer Commission if you cannot resolve the issue with support.

Address

Registered office

Tamouh Tower 3, Building of Tamouh Investment, Al Reem Island, Abu Dhabi, UAE.

Notes on contacting

No single public postal cancellation address is guaranteed; cancellation is usually processed through app stores or in‑app account settings. Keep written records of any formal correspondence.

Similar cancellation services

FAQ

To cancel your Botim VIP subscription via Google Play, open the Google Play app, go to Payments & Subscriptions, select 'Botim VIP', choose 'Cancel subscription', and confirm. Remember, uninstalling the app does not cancel the subscription.

Botim's standard refund policy states that fees for paid features and subscriptions are generally non-refundable. Cancelling before the period ends does not automatically entitle you to a refund.

To delete your Botim account, log into the app, go to your account settings, and select 'Delete Account'. Ensure you clear any pending transactions and prepaid cards first, as account deletion may take up to 15 days.

After cancelling your Botim subscription, you will continue to have access to the paid features until the end of the current billing period, after which you will not be billed again.

Yes, to cancel your Botim subscription through the App Store, go to your Apple ID account settings, tap on Subscriptions, select 'Botim VIP', and turn off auto-renewal or tap 'Cancel Subscription' to confirm.