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Cancel BURNER
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Burner service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Burner: Easy Method
What is Burner
Service overview
Burner is a mobile app that provides disposable phone numbers for private calls and texts. It lets you use a secondary number without exposing your personal number.
The app is subscription-based and is available on iOS, Android and via the Burner website (web app).
Primary uses
Common uses include online selling, short-term projects, privacy when signing up for services, and temporary communications.
Features and reliability can vary by platform and plan; read the product details before subscribing.
How to cancel Burner
Cancel via App Store (iOS)
- Open iPhone Settings → Your Name → Subscriptions, or open the App Store and tap your profile → Subscriptions.
- Find Burner in the subscription list and tap Cancel Subscription.
- Burner cannot cancel App Store subscriptions on your behalf; Apple controls App Store billing.
Cancel via Google Play (Android)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions.
- Select Burner from the list and tap Cancel.
- If you have trouble cancelling, email support@burnerapp.com and include your Google Play receipt (GPA order number).
Cancel via Burner website (Web)
- Log in at app.burnerapp.com and go to Subscription Details.
- Click the cancellation link shown mid-page to cancel your subscription.
- If the cancellation link is missing, contact support@burnerapp.com for assistance.
What happens when you cancel
Access after cancellation
When you cancel, your subscription will stop future renewals. Access to paid features typically continues until the end of the paid period.
Active burner numbers may expire according to the plan terms; save important messages before cancellation.
Billing and renewal
Cancellation prevents future charges but does not automatically issue refunds unless eligible under the platform or Burner policy.
App Store subscriptions are managed by Apple; Google Play and web subscriptions follow their respective payment channels.
Data and number retention
Your number, message history, and account data may be removed once the service or number expires.
Export or screenshot any records you need before cancellation to avoid losing data.
Will I get a refund?
Refunds for App Store (iOS) purchases
Burner cannot issue refunds for purchases made through the App Store.
Request a refund directly from Apple using Apple’s refund process for App Store purchases.
Refunds for Google Play (Android) purchases
- You may request a refund by emailing support@burnerapp.com with your Google Play receipt (GPA order number).
- Refunds for Google Play purchases are reviewed and are discretionary.
Refunds for Web purchases
- For purchases made via the Burner website, email support@burnerapp.com with your main cell number and issue details.
- Web refunds are reviewed case-by-case by Burner support.
Burner plans and pricing
Pricing availability
No official South African (ZAR) pricing was found for the Burner app for 2024/2025.
Official listings show USD pricing in some regions; local pricing may vary by platform and store.
Contact for exact pricing
If you need current local pricing, contact support or check the app store listing for your country.
| Plan | Period | Price / Note |
|---|---|---|
| Starter / Basic | Contact for pricing | Contact for pricing |
| Monthly | Contact for pricing | Contact for pricing |
| Yearly | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off period (ECTA)
Under South Africa’s Electronic Communications and Transactions Act (ECTA), consumers have a 7-day cooling-off period for app or online services.
During this period you may cancel without penalty (aside from return shipping if applicable).
Refund timing and obligations
Any payment made prior to cancellation must be refunded within 30 days under the ECTA rules when the cooling-off applies.
Platform-specific rules (Apple, Google) may affect how refunds are handled in practice.
How to assert your rights
- Keep proof of purchase and the date you first accessed the service.
- If you paid via App Store or Google Play, follow their refund procedures and keep receipts.
- If you purchased on the web, email support@burnerapp.com with your details and mention ECTA rights if you are within the 7-day period.
Customer experiences
Positive feedback
Many users find the platform user-friendly and useful for privacy and temporary communications.
Some reviews note that texting and calling work nearly as well as regular numbers for typical use cases.
Negative feedback and recurring issues
Some customers report problems cancelling subscriptions and continuing charges, with slow or no response from support.
Other complaints include connection problems (calls/texts), app glitches, number expiration, and occasional account deactivations.
Key takeaways from reviews
- Functionality and reliability appear to vary by device and region.
- Keep careful records of receipts and subscription dates if you expect to need support or refunds.
Documentation checklist
Required documents for cancellation or refund
- Proof of purchase (receipt from App Store, Google Play, or web order).
- Google Play GPA order number for Play store refunds.
- Main cell number associated with the Burner account (for web support).
Additional helpful items
- Screenshot of the subscription entry in App Store / Google Play / account page.
- Dates of charges and any correspondence with support.
- Short description of the issue and desired resolution (refund, cancellation confirmation, data retention request).
Common mistakes
Failing to cancel in the right place
Users often try to cancel inside the Burner app when the subscription was billed by Apple or Google.
Always cancel in the store that charged you: App Store, Google Play, or the Burner web account.
Not saving receipts and timestamps
Missing receipts or order numbers makes refund requests slow or unsuccessful.
Save your purchase confirmation and any in-app receipts immediately after purchase.
Assuming immediate refunds
Refunds are not automatic; App Store refunds go through Apple, Google Play refunds are discretionary, and web refunds are reviewed case-by-case.
Allow time for review and follow up with clear documentation when contacting support.
Comparative recap
Quick platform comparison
The table below summarises cancellation and refund options across platforms to help you choose the correct route.
Notes on interpretation
“Cancel location” indicates where you must cancel to stop future charges. “Refund route” shows the party to contact for refunds.
| Platform | Cancel location | Refund route | Notes |
|---|---|---|---|
| App Store (iOS) | iPhone Settings or App Store → Subscriptions | Request refund via Apple (App Store) | Burner cannot refund App Store purchases; Apple controls refunds. |
| Google Play (Android) | Google Play Store → Subscriptions | Email support@burnerapp.com with GPA order number for review | Google Play receipts (GPA) required; refunds are discretionary. |
| Web (Burner website) | app.burnerapp.com → Subscription Details | Email support@burnerapp.com with main cell number | If cancellation link missing, contact support for assistance. |
After cancelling
Immediate next steps
- Confirm cancellation in the relevant store or on the web account and save confirmation screenshots.
- Check that no further charges are scheduled on your bank or card statement.
If you need a refund or further help
- For App Store purchases, request a refund from Apple via your Apple account and keep the case number.
- For Google Play or web purchases, email support@burnerapp.com with receipts and details.
Data and account cleanup
Before any number expires, back up messages and important contact details you wish to keep.
Uninstall the app after confirming cancellation if you no longer need it.
Address
South African address on record
Unit 4A, Bartlett Lake Office Park, 186 Leith Road, Bartlett, Boksburg, 1459, South Africa
Note: This South African address is associated with BurnerPro (burnerpro.co.za) and may be unrelated to the official Burner app service.
Contact for support
For subscription support or refund reviews, email support@burnerapp.com and include your proof of purchase and account details.
Keep all receipts and correspondence in case you need to reference them under South African consumer protection rules.