Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel DIALOG
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Dialog service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Dialog: Simple Process
What is Dialog
Overview
Dialog is a mobile and digital services provider offering consumer and enterprise services including AI services, value‑added services (VAS), and prepaid/enterprise models.
The provider manages subscriptions and cancellations digitally through SMS, USSD, and its self‑care app rather than by physical mail.
Main service types
Key offerings relevant to cancellation include Dialog AI Service (consumer SMS/app), Dialog VAS (subscription services), and Dialog AI Enterprise/prepaid accounts.
Each service has different cancellation mechanics and refund rules, explained below with South Africa‑focused guidance.
How to cancel Dialog
Cancel Dialog AI Service (consumer)
- Send the SMS text precisely: UNREG Dialog AI to 87798.
- Or open the Dialog self‑care app and locate the Dialog AI subscription to cancel inside the app.
Cancel Dialog Value‑Added Services (VAS)
- Use the Dialog self‑care app to deactivate subscriptions under VAS management.
- Or use the USSD display option: follow the USSD display menu (example code: #678*6#) and deactivate the specific VAS entry.
- Note: Subscriptions typically remain active until you explicitly deactivate them; Dialog does not send automatic reminders.
Cancel Dialog AI Enterprise / Prepaid
- Request account deactivation through your enterprise admin self‑care portal or the account manager channel provided by Dialog.
- Be aware that unused prepaid balances are generally forfeited on termination; confirm deactivation steps with your account contact.
What happens when you cancel
Service access and termination
When you cancel a subscription it will stop future renewals or charges once cancellation is processed.
Access to the specific service (AI features, VAS content) is typically removed immediately or at the end of the current billing interval depending on the service terms.
Data, messages and recurring charges
Any data or services tied to the subscription may become inaccessible after cancellation; export important data or save receipts beforehand.
Recurring charges should stop after cancellation, but double‑check your next bill and save the cancellation confirmation for records.
Prepaid balance and enterprise accounts
For prepaid/enterprise models, unused prepaid credits are usually forfeited upon account termination unless law requires otherwise.
Confirm the effective date of deactivation so you know whether remaining usage will be possible until that timestamp.
Will I get a refund?
Standard refund policy
Dialog’s stated position for consumer AI services is that payments are non‑refundable except where required by prevailing law.
Enterprise prepaid models also state unused balances are forfeited unless legal requirements mandate a refund.
Exceptions and legal requirements
- Refunds may be required if a South African consumer protection law or other applicable statute overrides the provider’s stated policy.
- If you believe you are entitled to a refund under local law, document the charge and request a written decision from Dialog.
Where to find the official terms
See Dialog’s published terms for detailed policy language.
Official terms pages: Dialog AI terms and Dialog VAS terms.
Dialog plans and pricing
Pricing availability
No evidence was found of Dialog pricing listed in South African rand (ZAR) for 2024/2025 in the verified sources.
For accurate, local pricing contact Dialog directly via the self‑care app or the official terms pages linked below.
Contact for pricing
| Plan | Price | Notes |
|---|---|---|
| Consumer Dialog AI Service | Contact for pricing | Managed via SMS or self‑care app; no ZAR pricing in verified sources. |
| Dialog Value‑Added Services (VAS) | Contact for pricing | Subscriptions handled in self‑care app or USSD display; pricing varies by service. |
| Dialog AI Enterprise / Prepaid | Contact for pricing | Enterprise or prepaid model; unused balance generally forfeited on termination. |
Your consumer rights in South Africa
General protections
South African consumer law can override contractual terms that are unfair or prohibited under applicable statutes.
Where a supplier’s “no refunds” policy conflicts with mandatory consumer protections, the law will prevail.
Practical steps if you believe rights are breached
- Request written confirmation from Dialog explaining the refund or cancellation decision.
- If unresolved, consider lodging a complaint with local consumer protection bodies or seeking legal advice on remedies under the Consumer Protection Act.
Documenting your case
Keep all messages, receipts, screenshots, and timestamps related to subscriptions and cancellation requests.
These records are essential if you escalate a dispute to an ombud, regulator, or legal advisor in South Africa.
Customer experiences
Positive feedback summary
Some customers praise Dialog for easy connection, strong signal in covered areas, courteous service, and efficient support.
These positive testimonials indicate the service can perform well where coverage and support resources are available.
Common complaints and negative feedback
Public reviews (for Dialog Axiata offerings) and user reports mention poor network coverage, slow speeds, and high pricing in some markets.
Users have also reported automated support systems that can be hard to navigate and occasional reliability issues with the MyDialog app.
Where these reviews come from
Aggregated reviews and community comments include platforms such as Trustpilot and user forums.
See a sampling of public feedback on Trustpilot: Dialog reviews on Trustpilot.
Documentation checklist
Before you cancel
- Account phone number and subscriber ID (if available).
- Service name (e.g., Dialog AI Service, specific VAS name) and exact subscription reference.
- Recent bill or payment receipt showing the charge.
At the time of cancellation
- Take screenshots of the cancellation flow and any confirmation messages or SMS replies.
- Note the date, time and the method used (SMS, USSD code, or app) and retain copies.
If you need to escalate
- Prepare a summary of the timeline, supporting documents, and any correspondence with Dialog support.
- Record names or ticket numbers from support interactions where possible.
Common mistakes
Using incorrect cancellation method
Example: Sending the wrong SMS text or using the wrong USSD code can leave your subscription active.
Always use the exact text (UNREG Dialog AI) or the correct USSD menu entry and save confirmation.
Assuming automatic refunds
Example: Cancelling a prepaid enterprise account expecting a refund for unused balance; Dialog’s terms normally forfeit unused credits unless law requires otherwise.
Confirm refund eligibility before relying on a returned balance.
Not keeping proof
Example: Not saving the cancellation SMS or app confirmation can make it harder to dispute continued billing.
Always capture screenshots and keep timestamps for any cancellation attempt.
Comparative recap
Quick comparison headings
The table below compares cancellation method, refund stance, and key notes for each Dialog service type.
Use this to choose the correct cancellation route and to know likely refund outcomes.
| Service | Cancellation method | Refunds | Key notes |
|---|---|---|---|
| Dialog AI Service (consumer) | SMS: UNREG Dialog AI → 87798, or self‑care app | Payments non‑refundable except as required by law | Immediate deactivation or at billing end; save confirmation |
| Dialog VAS | Self‑care app or USSD menu (e.g., #678*6#) | No automatic refunds stated; assumption: none | Subscriptions run until you deactivate; no reminders sent |
| Dialog AI Enterprise / Prepaid | Account deactivation via enterprise portal or account manager | Unused prepaid balances forfeited unless law requires refund | Confirm effective deactivation date to avoid surprises |
After cancelling
What to monitor
Check your next billing statement to ensure recurring charges have stopped.
If you still see charges, contact Dialog support with your cancellation proof and request a written resolution.
Useful reference links
Official terms and service pages for details and dispute reference:
Next steps if unresolved
If Dialog does not resolve a legitimate dispute, escalate with local consumer protection authorities in South Africa or seek independent advice.
Keep all evidence and a clear timeline of events to support your case.
Address
Physical address availability
No dedicated physical postal or cancellation address was identified in the verified sources for Dialog’s cancellation processes.
Dialog appears to manage cancellations digitally via the self‑care app, SMS (87798), and USSD methods.
Official contact and terms
Check official terms pages for updates and any contact routes: Dialog AI terms and Dialog VAS terms.
Keep a record of any confirmation message or ticket number when you submit a cancellation request.