Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel LYCAMOBILE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Lycamobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lycamobile: Easy Method
What is Lycamobile
Overview
Lycamobile is a mobile virtual network operator offering prepaid and postpaid mobile plans in South Africa. It provides low‑cost voice, SMS and data bundles with 30‑day validity on most prepaid options.
Service scope in South Africa
Products include small data bundles, national voice/SMS packs and larger data plans. Plans are generally prepaid, do not include 5G access, and renew on a 30‑day cycle unless cancelled.
How to cancel Lycamobile
Cancel a postpaid plan or subscription
- Call Lycamobile customer service before your plan expiry to request cancellation; Lycamobile’s postpaid terms require contacting customer support rather than an online form. Lycamobile postpaid terms
- If you are within a short change‑of‑mind window (often 24 hours for plan changes), ask customer service for a refund or plan change if allowances remain unused.
Cancel auto‑renewal for bundles
- Dial *190# and follow the prompts: enter '1' to cancel auto‑renewal for eligible bundles. Auto‑renewal FAQ
- Or sign in to your My Lycamobile account and go to Overview → View Bundle Details → Cancel Renewal to stop bundle auto‑renewal.
What happens when you cancel
Service access and timing
When cancellation is accepted, your service will either stop immediately or at the end of the current billing/allowance period depending on the plan type.
For prepaid bundles, cancellation of auto‑renewal prevents future renewals but does not always refund the current bundle.
Billing and account status
Auto‑renewal stops future automatic charges once cancelled, but past charges already processed normally remain due.
If a cancellation is processed during partial service use, your provider may apply proportionate charges for services already delivered.
Will I get a refund?
Refund rules for postpaid and short‑change requests
- Lycamobile generally will not refund postpaid plans once the service has been used.
- If you change your mind within a short window (for example 24 hours) and allowances have not been used, customer service may process a refund or plan change. See Lycamobile postpaid terms. Postpaid terms
14‑day cooling‑off (right to withdraw)
- For contracts made online, Lycamobile offers a 14‑day “right to withdraw” (cooling‑off period) during which you may cancel without giving a reason. Cooling‑off details
- Full refunds apply within this 14‑day window, minus any proportional cost for services already performed. Refunds are processed within 14 days of notice to Lycamobile.
Lycamobile plans and pricing
Available prepaid plans (30‑day validity)
Below are Lycamobile South Africa plans and prices as referenced. All entries are 30‑day prepaid offerings unless otherwise noted.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| National 29 | R29 | 30 days | 100 MB data, 30 on‑net minutes, 30 off‑net minutes, 300 on‑net SMS, 300 off‑net SMS |
| National 99 | R99 | 30 days | 1 GB data, 100 on‑net minutes, 100 off‑net minutes, 300 on‑net SMS, 300 off‑net SMS |
| All In One S | R199 | 30 days | 3 GB data, 100 on‑net minutes, 100 international minutes, 100 SMS |
| All In One M | R329 | 30 days | 7 GB data, 500 on‑net minutes, 500 international minutes, 500 SMS |
| All In One L | R499 | 30 days | 10 GB data, 700 on‑net minutes, 700 international minutes, 700 SMS |
| Mini Data S | R10 | 30 days | 75 MB data |
| Mini Data M | R19 | 30 days | 200 MB data |
| Mini Data L | R79 | 30 days | 1 GB data |
| Big Data XS | R149 | 30 days | 3 GB data |
| Medium Data | R225 | 30 days | 5 GB data |
| Big Data S | R245 | 30 days | 7 GB data |
| Big Data M | R299 | 30 days | 8 GB data |
| Big Data L | R399 | 30 days | 12 GB data |
| Big Data XL | R599 | 30 days | 25 GB data |
Note: Plan names, prices and inclusions are based on Lycamobile South Africa listings as referenced and are subject to change.
Your consumer rights in South Africa
Lycamobile’s stated rights
Lycamobile offers a 14‑day right to withdraw for contracts concluded online, allowing cancellation without reason and a refund within 14 days, minus proportional charges for partial service use. Right to withdraw
Local enforcement and next steps
If you believe your rights under Lycamobile’s policy are not respected, keep written records and escalate through customer service channels first.
You may also contact South African consumer protection authorities or a local consumer advice service for additional enforcement options.
Customer experiences
Positive feedback
- Some users in South Africa praised Lycamobile for affordability, good reception and responsive customer service in a few Trustpilot reviews. Trustpilot South Africa reviews
Negative feedback
- Reports on forums (e.g., Reddit) describe unexpected charges, difficulties cancelling auto‑renew and long delays or no replies from customer support.
- Several users said auto‑renewal sometimes continued despite attempted cancellation and that cancellation flows can be confusing or blocked.
Documentation checklist
Essential documents to prepare
- Order confirmation or contract (date of purchase/activation).
- Payment receipts or bank/card statements showing charges.
- Screenshots of your My Lycamobile account, bundle details and any cancellation attempts.
- Copies of messages or emails exchanged with customer service.
Optional supporting items
- Proof of unused allowance (if claiming refund under a short refund window).
- Identification if required for account verification.
Common mistakes
Relying only on the app or web without confirmation
Users sometimes assume an in‑app action completed cancellation when it did not. Always request and save a confirmation number or email.
If the app shows cancellation but charges continue, escalate to customer service with screenshots.
Missing cooling‑off windows and not documenting attempts
Waiting beyond the 14‑day cooling‑off period or the short 24‑hour change window can forfeit refund rights.
Not saving receipts, timestamps and correspondence weakens refund or dispute claims.
Comparative recap
Quick comparison table
| Plan | Price | Period | Best for |
|---|---|---|---|
| National 29 | R29 | 30 days | Very light users, emergency credit |
| National 99 | R99 | 30 days | Casual data and calls |
| All In One M | R329 | 30 days | Regular data users who need many minutes |
| Big Data XL | R599 | 30 days | Heavy data users |
Takeaway
Choose lower‑cost National plans for occasional use and All In One or Big Data tiers for heavier monthly data/voice needs.
Remember to cancel auto‑renewal if you do not want recurring charges.
After cancelling
What to monitor
- Keep cancellation confirmation and monitor bank or card statements for any further charges.
- If you requested a refund under the cooling‑off period, check that it is processed within 14 days.
Useful links and escalation
- Lycamobile postpaid terms (cancellation & postpaid rules): https://www.lycamobile.ug/en/termsconditions/postpaid-plan/
- Lycamobile 14‑day withdrawal / premium postpaid terms: https://prepay.lycamobile.be/en/premium-postpaid-terms-conditions/
- How to cancel auto‑renewal for bundles: https://www.lycamobile.tn/en/faqs/can-cancel-auto-renewal-bundle/
Address
Registered office (for formal notices)
Lycamobile, Hermesstraat 8C, 1930 Zaventem, Belgium.
How to use the address
Use the registered office address for formal written notices or GDPR/data deletion requests where required.
For cancellation by phone or account actions, contact Lycamobile customer service first and include the registered office address only for formal correspondence.