Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel MOBILY
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mobily service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mobily: Easy Method
What is Mobily
Overview
Mobily is a Saudi Arabian telecommunications provider offering mobile plans, devices, and SIM services through its online store and physical channels.
This guide explains how South African-based customers can cancel Mobily orders or subscriptions and what to expect under Mobily's published policies.
Service context for South Africa
Mobily's online store and policies are published by the company in Saudi Arabia and apply to orders placed through its platform.
If you are in South Africa, use this guide to understand Mobily's cancellation rules, local consumer options, and practical steps to cancel or request a refund.
How to cancel Mobily
Primary cancellation route
- Check your order status immediately after purchase to confirm whether the item has shipped.
- If the order has not been shipped, contact Mobily as soon as possible to request cancellation.
Contact channels
- Mobily support portal / official store FAQ: Mobily FAQ / Support
- Email: info@mobily.com.sa - include order details and request a cancellation.
- Social media: Mobily’s official Twitter or Facebook pages (use direct messaging where available).
What happens when you cancel
Access and service termination
If cancellation is accepted before shipment, the order will be stopped and will not be handed to the shipping company.
For SIM or data services, cancellation before shipment prevents activation and delivery of the SIM card.
Renewals and data
Recurring plan renewals or billing linked to a SIM will typically stop once cancellation is processed, provided cancellation occurs before shipment or activation as per the policy.
Any remaining account data (e.g., stored balance or usage history) may remain subject to Mobily’s retention rules; ask Mobily support for specifics.
Will I get a refund?
Official refund policy
Mobily's published policy states refunds are allowed only if requested before the item is transferred to the shipping company.
Once the order has been shipped, cancellation and refunds are not permitted under Mobily's purchase and refund policy.
Exceptions and practical notes
- SIM cards and device orders follow the same shipment-based rule: request refund/cancellation before shipping.
- Mobily's policy does not publicly document a statutory 14-day cooling-off period; refunds are tied to shipment status.
For full policy details see Mobily’s purchase/refund page: Mobily Purchase & Refund Policy.
Mobily plans and pricing
Overview of postpaid plans
Below are Mobily's representative postpaid plans and approximate South African Rand (ZAR) equivalents using the provided conversion.
Conversion based on an average 2025 exchange rate of ≈ 4.74 ZAR per SAR; exact ZAR amounts may vary with forex rates.
Plans table
| Plan | Price | Period (期間) | Features |
|---|---|---|---|
| Postpaid 65 | 74.75 SAR/month (~R 354) | Monthly | 400 minutes, 8 GB data, 8 GB social media data |
| Postpaid 100 | 115 SAR/month (~R 545) | Monthly | 1500 minutes, 20 GB data, 15 GB social media data |
| Postpaid 200 | 230 SAR/month (~R 1 090) | Monthly | Unlimited minutes, 97 GB data, Unlimited social media |
| Postpaid 300 | 345 SAR/month (~R 1 635) | Monthly | Unlimited minutes, 150 GB data, Unlimited social media |
| Postpaid 400 | 460 SAR/month (~R 2 180) | Monthly | Unlimited minutes, Unlimited data, Unlimited social media |
| Postpaid XStream | 255 SAR/month (~R 1 210) | Monthly | Unlimited minutes, 90 GB data, Unlimited social media |
| Postpaid XStream Plus | 370 SAR/month (~R 1 755) | Monthly | Unlimited minutes, 140 GB data, Unlimited social media |
| Postpaid XStream Max | 570 SAR/month (~R 2 705) | Monthly | Unlimited minutes, Unlimited data, Unlimited social media |
Your consumer rights in South Africa
General guidance
South African consumers are protected by national consumer laws and have rights when purchasing goods or services across borders.
However, Mobily's own published policy ties refunds and cancellations to the shipment status rather than providing an explicit local cooling-off clause.
Practical actions for South African consumers
- Keep written records of all communications with Mobily (emails, chat transcripts, timestamps).
- If Mobily refuses a refund that you believe you are entitled to, you can escalate through local consumer protection bodies in South Africa.
Customer experiences
Summary of public reviews
Public reviews on aggregated review sites show a majority of negative feedback about Mobily's customer service and cancellation handling.
Trustpilot shows many complaints about difficulty cancelling services and unresolved billing or refund issues.
Common user complaints and themes
- Difficulty obtaining cancellations and continued billing after cancellation requests.
- Delayed or missing technical support visits and misleading communications.
- Reported instances of incorrectly deducted balances and challenges obtaining refunds.
For a sample of customer reviews see: Mobily on Trustpilot.
Documentation checklist
Essential documents to prepare
- Order number and purchase confirmation email or invoice.
- Proof of payment (bank statement, card receipt, or payment confirmation).
- Shipping status or tracking number (if provided).
Supporting evidence
- Copies/screenshots of communications with Mobily (dates, times, agent names if available).
- Identification details used for the order (email, phone number, ID/passport number if required).
- Any complaint or ticket reference numbers issued by Mobily.
Common mistakes
Wrong assumptions
Assuming you can cancel or get a refund after the item has been shipped is a frequent mistake.
Mobily's policy explicitly restricts refunds once an order is handed to a shipping company.
Poor record-keeping
Not saving order confirmations, emails, or chat logs reduces your ability to prove the request and timeline.
Also, relying only on verbal confirmations without written follow-up can create disputes about whether cancellation was requested on time.
Comparative recap
Quick comparison
The table below compares Mobily's official, shipment-based cancellation rule against a typical consumer expectation for clear cancellation windows.
This is a high-level recap to help you decide next steps when cancelling from South Africa.
| Feature | Mobily (official) | Typical consumer expectation | Period (期間) |
|---|---|---|---|
| Cancellation window | Allowed only before shipment | Many expect a short cooling-off (e.g., days) for online purchases | Until shipment |
| Refunds | Permitted before transfer to shipping company | Consumers often expect refunds for faulty items or within a cooling-off period | Until shipment |
| Ease of contact | Support via portal, email, social media | Expect responsive multi-channel support and timely confirmations | Ongoing |
| Reported customer service | Multiple public complaints about delays and unresolved billing | Consumers expect prompt resolution and transparent refunds | Ongoing |
After cancelling
If cancellation is accepted
Request written confirmation of the cancellation and any refund timelines from Mobily.
Monitor your bank or card for the refund and keep the confirmation for future reference.
If cancellation is rejected or ignored
- Escalate to Mobily support with your documentation and request a formal complaint number.
- If you are in South Africa and cannot resolve the issue with Mobily, consider contacting your local consumer protection authority for guidance.
Mobily official resources: Purchase & Refund Policy and Mobily FAQ / Support.
Address
Official head office
Mobily C1 Head Office, Vendor Relations Department, P.O. Box 9979, Riyadh 11423, Kingdom of Saudi Arabia.
Notes on mailing
If you send any formal cancellation or complaint by post, include copies of all supporting documents and request a delivery/read receipt where possible.
Keep copies of everything sent and received for at least several months in case you need to escalate the matter.