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Cancel ONTOPUP
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ontopup service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ontopup: Simple Process
What is Ontopup
Service overview
Ontopup is an online service that sells prepaid mobile top-ups and offers Auto-Top-Up subscriptions so users can recharge phones quickly.
How it operates
Top-ups are delivered instantly by crediting the recipient number or issuing a PIN code, depending on the transaction and operator.
How to cancel Ontopup
Cancel via your Ontopup account
- Log in to your Ontopup account on the website.
- Open your subscription or account settings.
- Disable or turn off the Auto-Top-Up subscription option.
If you cannot cancel online
- Contact Ontopup customer service and provide: your account email, the transaction or subscription ID, and a clear cancellation request.
- Ask for written confirmation (email or letter) that the subscription has been cancelled and keep that confirmation.
- If needed, send a written notice to the company postal address and retain proof of postage or delivery.
What happens when you cancel
Effect on future renewals
Disabling Auto-Top-Up prevents future automatic charges and stops future scheduled top-ups from being processed.
Effect on delivered services and data
If a top-up has already been delivered or a PIN issued before cancellation, the service is considered fully performed and the purchase typically stands.
Will I get a refund?
Standard refund position
Ontopup's terms indicate that once a top-up is delivered or a PIN issued, it cannot normally be refunded.
Possible exceptions
- Refunds may be considered if the PIN code has not been activated and the purchase was clearly made in error.
- Contact customer service promptly with supporting documentation (transaction ID, screenshots, email receipts) to request a refund.
Ontopup plans and pricing
Availability of pricing
No verifiable pricing in South African rand (ZAR) for Ontopup in 2024/2025 was found in the sources available for this guide.
How to check current prices
Check the Ontopup website or your account pages for the latest pricing before completing a purchase.
| Plan name | Period | Price |
|---|---|---|
| Contact for pricing | Per top-up / subscription | Contact for pricing |
Your consumer rights in South Africa
General protections
South African consumers have rights under the Consumer Protection Act (CPA) including to fair value, fair dealing and protection against deceptive practices.
Practical remedies
- If you suspect an unauthorized or recurring charge, contact your bank or card issuer to ask about chargeback or dispute procedures.
- You can lodge complaints with the National Consumer Commission or seek redress through the consumer courts if appropriate.
Customer experiences
Positive reports
Some users praise Ontopup for fast and convenient top-ups and find the website easier than operator portals for one-off purchases.
Negative reports
- Many customers report unexpected recurring charges and difficulty cancelling Auto-Top-Up subscriptions.
- There are also reports of poor refund experiences and complaints that refunds are slow or refused after delivery.
For user reviews, see a sample review collection: Trustpilot - Ontopup reviews.
Documentation checklist
What to collect before contacting support
- Account email and username used on Ontopup.
- Transaction IDs, order numbers or subscription IDs.
- Screenshots of subscription settings, confirmation emails, and payment receipts.
Proof to keep after cancelling
- Written confirmation of cancellation from Ontopup (email or letter).
- Proof of postage or delivery if you sent a physical cancellation notice.
Common mistakes
Missing the cancellation step
Users sometimes assume a one-off top-up stops future charges; they must explicitly disable Auto-Top-Up in account settings to prevent renewals.
Not keeping evidence
Failing to save transaction IDs, confirmation emails, or screenshots makes disputes harder to resolve with the merchant or your bank.
Comparative recap
Quick comparison of cancellation methods
| Method | Ease | Refund chance |
|---|---|---|
| Account settings (disable Auto-Top-Up) | High | Low (prevents future charges but does not refund delivered top-ups) |
| Customer service contact (email/phone) | Medium | Medium if PIN unused and error proven |
| Written postal notice to company address | Low (slower) | Low to medium; useful as evidence for disputes |
After cancelling
Follow-up actions
- Keep the cancellation confirmation and monitor your card or bank account for further charges.
- If charges continue, contact your bank to dispute or block further payments and consider a chargeback.
Where to find help and more information
For a step-by-step cancellation template and guidance, see this online guide: How to cancel Ontopup (guide).
Address
Registered company address
Surestream Digital, St Stephens House, Arthur Road, Windsor, Berkshire, England, SL4 1RU.
How to send written cancellation notice
- Send a signed letter stating your account email, subscription ID and explicit cancellation request.
- Use tracked or recorded delivery and retain proof of postage for your records.