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Cancel OPENPHONE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Openphone service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Openphone: Easy Method
What is OpenPhone
Overview
OpenPhone is a subscription service that provides a second phone number for calls and texts over the internet. It is commonly used for business lines, team numbers, and separating personal and work communications.
Who it is for
OpenPhone is aimed at small businesses, startups, and professionals who need an easy-to-manage business phone number on mobile and desktop. Plans and features vary by platform and region.
How to cancel OpenPhone
Web (OpenPhone dashboard)
- Sign in to your OpenPhone account on the web dashboard.
- Go to Plan & billing, click "Cancel Subscription", type "cancel" to confirm, then confirm the cancellation.
- You will receive a confirmation email; service remains active until the end of the billing period.
Google Play Store (Android)
- Open the Google Play Store app on your Android device.
- Menu → Subscriptions → select the OpenPhone/Quo subscription → cancel or update per Google Play options.
- Follow Google Play prompts; refunds (if any) are handled by Google Play policies.
App Store (iOS) and Registered mail
- For iOS purchases, manage subscriptions via Apple's subscription settings: Settings → [your name] → Subscriptions.
- Per OpenPhone Terms, you may also cancel by sending trackable registered mail to the company address and emailing support+developers@openphone.com with account details and a cancellation statement.
What happens when you cancel
Access and service period
After cancellation via the dashboard, your service remains active until the end of the paid billing period. You retain access to calling and messaging for that period.
Data and number retention
OpenPhone retains account data and numbers for a limited time after cancellation according to their retention practices. Trial cancellations typically retain data and numbers for 30 days.
Billing and renewals
Canceling stops future recurring payments but does not automatically issue refunds for payments already made (subject to app store rules when purchased there).
Will I get a refund?
Web cancellation policy
Payments already made through the web are generally non‑refundable. Service usually remains active until the end of the paid period.
Trials and short periods
During a 7‑day free trial, cancelling prevents charges and no refund is required. After a free trial ends, data and numbers are typically retained for 30 days.
App Store and Google Play purchases
Refunds for purchases made through Apple or Google are governed by Apple App Store and Google Play refund policies. OpenPhone does not issue refunds for those store purchases.
Exceptions and steps
- If you believe you have a statutory right to a refund under local law, request a refund via the App Store or Google Play within their timeframes.
- For web purchases, include proof and a clear reason when contacting support; refunds remain at the provider's discretion.
OpenPhone plans and pricing
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Starter Plan | R399.99 | 月額 | 1 number per user in Starter tier |
| Starter Plan - 2 Numbers | R499.99 | 月額 | Starter tier with 2 numbers |
| Starter Plan - 3 Numbers | R599.99 | 月額 | Starter tier with 3 numbers |
| Starter Plan - 4 Numbers | R949.99 | 月額 | Starter tier with 4 numbers |
| Starter Plan - 5 Numbers | R1,199.99 | 月額 | Starter tier with 5 numbers |
Notes on pricing
These prices reflect iOS in‑app purchase amounts shown for South Africa and are monthly in‑app prices. Web pricing (USD) may offer monthly and annual options and can differ when billed through Apple.
Regional differences
App Store and Google Play billing may show local currency and different plan availability. Check your purchase source when reviewing cancellations and refunds.
Your consumer rights in South Africa
General South African consumer law
South African consumer protection law provides certain rights such as cooling‑off periods and remedies for defective or misrepresented services. These rights may apply depending on circumstances.
How this applies to OpenPhone
No OpenPhone policy specific to South Africa is provided here. App store purchases are subject to Apple/Google policies, which may provide local refund routes.
Recommended actions for South African users
- If you seek a refund, submit a request via Apple or Google within their statutory or policy windows.
- If you believe local law gives you a right to a refund, document the issue and pursue the claim with the store or your payment provider.
Customer experiences
Positive feedback
Users praise OpenPhone for an intuitive interface, useful features for small businesses, and generally reasonable pricing for startups.
Negative feedback
Common complaints include slow or email‑only support, technical issues like dropped calls and sync delays, account verification blocks, and billing or reactivation problems reported by some users.
Takeaways
- Many users find the product valuable for small business use.
- Support responsiveness and occasional technical issues are recurring concerns to consider before and after cancelling.
Documentation checklist
Required details
- Account email and username used with OpenPhone.
- Subscription plan name and billing period.
- Proof of payment (receipt or card statement) if disputing charges.
Recommended evidence
- Screenshots of subscription settings or cancellation confirmation screens.
- Tracking number for any registered mail sent.
- Clear written cancellation request if emailing support.
Common mistakes
Mistakes when cancelling
Not cancelling in the same channel where you purchased is a frequent mistake. For example, cancelling on the web while you were billed through Apple does not stop App Store renewals.
Mistakes about refunds and timing
Assuming an immediate refund after cancelling is another common error. Web payments are typically non‑refundable and store refunds must be requested through Apple or Google.
Mistakes with account blocks
Failing to resolve verification or policy issues before cancelling can complicate number recovery or disputes. Keep evidence and communications until everything is resolved.
Comparative recap
At a glance
| Channel | Ease | Refund | 期間 |
|---|---|---|---|
| Web (OpenPhone dashboard) | High - direct account control | Payments made via web are generally non‑refundable | 月額 / 年間 |
| Google Play Store (Android) | Medium - managed in Play Store app | Refunds handled by Google Play policy | 月額 |
| App Store (iOS) | Medium - manage in Apple subscription settings | Refunds handled by Apple App Store policy | 月額 |
| Registered mail & email (per Terms) | Low - slower but formal | No automatic refund; used for formal termination requests | N/A |
Which to choose
- Use the web dashboard for the fastest cancellation if you subscribed on the web.
- Use App Store or Google Play settings if you subscribed through those stores to stop renewals there.
- Use registered mail/email for formal notices or if required by terms.
After cancelling
Confirmations and follow-up
Keep the cancellation confirmation email and any reference or tracking numbers. Verify that billing stops at the next renewal date and save receipts until resolved.
If you need a refund or dispute
Request refunds through Apple or Google for app store purchases within their policies. For web purchases, contact support with proof; include payment receipts and a clear cancellation statement.
Where to seek help
Contact OpenPhone support by emailing support+developers@openphone.com and include your account details and relevant documentation.
Address
Mailing address (corporate reference)
466 Geary Street, San Francisco, California 94102, United States.
Support contact
For cancellations by email or formal notice, use: support+developers@openphone.com. If terms require a Canadian registered‑mail address, check your account terms for the exact mailing address before sending.