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Cancel PANDA SECURITY
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Panda Security service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Panda Security: Easy Method
What is Panda Security
Overview
Panda Security is a commercial antivirus and internet-security product family that protects computers and mobile devices from malware, ransomware and online threats.
Products typically combine real-time scanning, firewall rules, VPN limits and device controls into bundled licenses sold per device or per household.
Core capabilities
Typical features include antivirus scanning, firewall management, antiransomware controls, VPN access with daily limits and parental controls.
Licenses are sold for fixed terms (for example, 1-year) and are commonly distributed through Panda and third-party retailers in South Africa.
How to cancel Panda Security
Required method
All cancellations must be made in writing. Acceptable channels are email, fax, or registered postal mail addressed to Panda Customer Service.
For South Africa, the primary contact supplied for written cancellations is an email address for Customer Service.
Step-by-step cancellation
- Locate your order number, purchase receipt and account email used for the subscription.
- Write a clear cancellation request including: full name, order number, account email, product name and the reason for cancellation.
- Email the request to customer.service@pandasecurity.com and request written confirmation of cancellation.
- If you prefer postal or fax, send the same information by registered post or fax and keep proof of postage/delivery.
- Allow several business days for a response, and follow up if you do not receive confirmation within 7 - 14 days.
What happens when you cancel
Access and licences
On successful cancellation, active protection usually continues until the paid licence expiry date unless a refund and licence revocation are agreed.
If you cancel before renewal, your account will typically stop auto-renewing but remain active for the remaining paid period.
Renewal and data
Auto-renewals should cease after confirmed cancellation; always keep written proof of the cancellation confirmation from Customer Service.
User settings and logs are often retained by the vendor for account recovery; request deletion explicitly if you want your account data removed.
Will I get a refund?
General policy guidance
Panda’s formal refund policy varies by purchase channel and region. The vendor evaluates refunds case-by-case and may impose conditions.
If you bought through a South African third-party retailer, that retailer’s refund and return policy will usually apply instead of Panda’s direct policy.
Common exceptions and steps
- Refunds are less likely after a licence has been used for a significant period; early cancellation increases chances of partial refund.
- To request a refund, include proof of purchase, order details and the reason in your written request to Customer Service.
- If you believe consumer law applies, state that in your correspondence and keep copies of all communications and receipts.
Panda Security plans and pricing
Retail pricing snapshot
Below are South African third-party retailer prices (early 2026). Official regional pricing on Panda’s site was not publicly listed.
Prices shown are provided as a reference from local e-retailers and may change; verify with your seller before purchase.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Panda Dome Advanced - 3 Devices, 1 Year | R300.00 | 年間 (1 year) | Antivirus + Internet Security for 3 PCs, firewall, VPN (150MB/day), antiransomware, parental control, identity protection |
| Panda Dome Essentials - 1 Device, 1 Year | R249.00 | 年間 (1 year) | Antivirus protection with firewall, compatible with Windows/Mac/Android, 1-year licence |
Your consumer rights in South Africa
Key legal protections
South African consumer law gives buyers protection against defective goods and unfair practices and provides remedies such as repair, replacement or refund when products are faulty.
Certain distance-selling or direct-marketing transactions may allow a short cooling-off or cancellation right; applicability depends on how and where the sale occurred.
How to act if rights are breached
- Keep all receipts, order confirmations and communications with the vendor or reseller.
- Contact the seller first in writing; if unresolved, consider contacting the National Consumer Commission or seeking legal advice.
- For card payments, you may be able to request a chargeback through your bank if the merchant does not resolve a valid dispute.
Customer experiences
Typical positive feedback
Users often report effective malware detection and lightweight performance on modern devices when the software is correctly configured.
Bundled features such as VPN and parental controls are appreciated by households buying multi-device licences.
Typical issues and complaints
Common negative themes include confusion over auto-renewals, delays obtaining clear refund confirmations and differences between purchases from third-party resellers versus direct sales.
Timely written confirmation of cancellation is the most frequently requested improvement by customers.
Documentation checklist
What to include in your cancellation request
- Full name and contact email used for the Panda account.
- Order number, invoice or proof of purchase and product name/version.
- Clear statement requesting cancellation and whether you request a refund.
Supporting items to keep
- Copy of the sent email or registered-post receipt and any delivery confirmation.
- Responses from Customer Service and any reference numbers or confirmation messages.
- Bank or card statements showing the original payment, for refund verification.
Common mistakes
Missing or late cancellation
Failing to cancel before the auto-renewal date is a frequent error; this may result in an immediate new charge that is harder to refund.
Always check renewal dates and set reminders at least 7 - 14 days before expiry.
Contacting the wrong party
Another common mistake is contacting Panda directly when the purchase was made through a third-party retailer; the reseller often manages refunds and returns.
If you bought from an online marketplace or local e-retailer, follow their cancellation/refund process and keep the marketplace receipts.
Comparative recap
Quick feature comparison
The table below recaps the two common plans available from South African retailers in early 2026 for quick comparison.
| Plan | Price (ZAR) | 期間 | Devices | Main features |
|---|---|---|---|---|
| Panda Dome Advanced | R300.00 | 年間 (1 year) | 3 devices | Firewall, VPN (150MB/day), antiransomware, parental controls |
| Panda Dome Essentials | R249.00 | 年間 (1 year) | 1 device | Antivirus with firewall, cross-platform compatibility |
After cancelling
Immediate steps
After you receive confirmation, uninstall the Panda product from each device to prevent conflicts with other security software.
Keep the cancellation confirmation and monitor your bank or card account for any agreed refunds or reversal credits.
Next actions and alternatives
- Backup any settings or logs you need before uninstalling.
- Consider alternate security software or built-in OS protections if you choose not to renew.
- If you need a postal address or further instructions, request them from customer.service@pandasecurity.com.
Address
Primary written contact
For cancellations and Customer Service inquiries (email): customer.service@pandasecurity.com
Send registered postal mail or fax if you require a physical acknowledgement; request the correct postal or fax address via the email contact above.
Keep records
Always retain copies of your cancellation email, proof of postage or fax transmission, and any replies from Customer Service for future reference.
If you need assistance interpreting replies or your rights, consider contacting a local consumer advice service or legal advisor in South Africa.