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Cancel REBTEL
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Rebtel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rebtel: Easy Method
What is Rebtel
Overview
Rebtel is a mobile calling service that enables affordable international calls without requiring the recipient to have the app.
It routes calls using local numbers or data-based connections to reduce international charges and offers subscriptions, credit bundles, and pay-as-you-go options.
Core features
Key features include app-based dialing, local-access numbers for international calls, and purchase options via app stores or web.
Users can buy credits, minute bundles or subscription plans for recurring calling needs.
How to cancel Rebtel
Cancel via the Rebtel app (iOS / Android)
- Open the Rebtel app on your device.
- Go to Account, then tap "Your Subscriptions".
- Choose the subscription you want to deactivate and select deactivate (this stops future renewals).
- Note: cancelling in-app stops renewal but keeps access until the end of the current paid period.
Cancel via the Rebtel website (web)
- Log in to your Rebtel account on the web dashboard.
- Locate the subscription tile on the dashboard and select deactivate to cancel.
- Confirm the deactivation and keep a record or screenshot of the confirmation.
Purchases through Apple App Store or Google Play
- If you bought via Apple App Store, cancel the subscription through Apple Subscriptions in your iPhone/iPad settings; deleting the app does not stop billing.
- If you bought via Google Play, cancel via your Google Play account subscriptions; uninstalling the app will not stop billing.
What happens when you cancel
Access and renewal
Cancelling a subscription stops automatic renewal at the next billing date.
You will generally retain access to subscription features until the end of the current paid period.
Account data and credits
Your account and any remaining credits remain visible in your account after cancellation unless Rebtel closes or blocks the account for policy reasons.
Check your credit balance and transaction history before cancelling if you may request a refund.
Will I get a refund?
Refund policy summary
Unused Rebtel Credits can be refunded if a refund request is submitted within 90 days of purchase.
Subscriptions are generally non-refundable unless unused; refunds are discretionary and subject to Rebtel's conditions.
Exceptions and how to request
- Non-refundable items: intro deals, welcome offers, minute buckets, vouchers and gift tokens.
- Submit refund requests in writing (for example to support@rebtel.com) within 90 days of the charge.
- There is no automatic 14-day cooling-off right for used digital services; refunds are not guaranteed and may take up to 30 days to process.
Rebtel plans and pricing
Pricing note
Public, up-to-date prices vary by country, destination and plan type and are set on Rebtel's website and app.
If you need exact current rates for South Africa, check within the app or your Rebtel account for live pricing.
Contact for exact pricing
If no price is listed here, contact Rebtel support or check the app for the current plan and rate details.
| Plan | Price | 期間 |
|---|---|---|
| Pay-as-you-go / Credit | Contact for pricing | Contact for pricing |
| Unlimited / Subscription plans | Contact for pricing | Contact for pricing |
| International bundles / Minute packages | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and digital content
South African consumer law (Consumer Protection Act) often provides a 7-day cooling-off right for distance transactions, but exceptions apply to digital content once downloaded or used.
Rebtel’s stated policy allows refunds for unused credits within 90 days and treats subscriptions as generally non-refundable; statutory rights may still apply.
Complaints and remedies
If you believe Rebtel has refused a statutory refund or failed to deliver paid services, you may lodge a complaint with the National Consumer Commission.
You can also pursue a dispute or alternative dispute resolution if you cannot resolve the issue with Rebtel directly.
Customer experiences
Positive feedback
- Users praise an easy-to-use interface and generally clear, reliable calls.
- Many value the ability to call internationally without the other party needing the app and appreciate competitive pricing and promotions.
Negative feedback
- Some users report failed or refused refunds, unexpected account blocks and lost credit.
- Other complaints include calls not connecting, minutes deducted for unanswered calls, unexpected auto-recharges and slow or poor customer support experiences.
Documentation checklist
Information to include in a cancellation or refund request
- Your full name and account email or phone number associated with Rebtel.
- Transaction date, amount charged, and transaction ID or receipt screenshot.
- Clear statement of the request (cancel subscription, refund unused credits) and reason.
Supporting evidence
- Screenshots of subscription status, billing history, and any error messages.
- Record of attempted support contacts and any responses from Rebtel.
Common mistakes
Uninstalling the app expecting cancellation
Uninstalling the Rebtel app does not cancel subscriptions purchased through app stores or the account; you must cancel in-app, on the web, or via the relevant app store subscription settings.
Missing refund windows and expectations
Waiting beyond the 90-day window for unused credits can forfeit refund eligibility under Rebtel's stated policy.
Also avoid assuming digital service purchases automatically carry a 14-day cooling-off right once used.
Comparative recap
Key differences at a glance
| Feature | Rebtel | Typical alternative VoIP app |
|---|---|---|
| Recipient app required | No - can call ordinary phone numbers | Often yes - both parties need the app for free calls |
| Refund for unused credit | Possible within 90 days (discretionary) | Varies; many providers do not refund used digital credit |
| Cancelling via app/web | Supported via app and web; store purchases cancelled via Apple/Google | Supported but processes differ by provider and store |
Recommendation
Before subscribing, check how you or third-party app stores handle cancellations and refunds.
Keep receipts and screenshots; if a problem occurs, file a written request promptly and retain records for complaint escalation.
After cancelling
What to check immediately
- Confirm deactivation in the app or web dashboard and save a screenshot of confirmation.
- Verify that auto-renewal is turned off in your Apple or Google account if you purchased there.
Next steps and support options
- Submit any refund requests in writing to support@rebtel.com within 90 days of the charge if applicable.
- If your issue is unresolved, consider lodging a complaint with the National Consumer Commission or using local dispute-resolution channels.
Address
Local mailing address (South Africa)
P.O. Box 1113, Strand, Western Cape, 1315, South Africa.
Corporate / legal contact
Rebtel's corporate and registered address is listed in their legal information (Stockholm, Sweden) for formal notices and legal matters.
For ordinary support or refund requests, use written email to support@rebtel.com and keep records of all correspondence.