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Cancel RED NAPKIN
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Red Napkin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Red Napkin: Easy Method
What is Red Napkin
Overview
Red Napkin is a South African mobile service provider that offers subscription-based plans focusing on affordable voice and data bundles and exclusive deals.
The service operates as a mobile plan provider and works with network partners to deliver discounted rates to subscribers.
Who it serves
Red Napkin targets cost-conscious consumers looking for lower monthly costs and promotional bundles rather than full network ownership features.
Its customers typically include prepaid and contract users seeking straightforward plans and occasional exclusive offers.
How to cancel Red Napkin
Start with your account details
Before starting cancellation, gather your account number, full name, ID or passport number, and contact details connected to the account.
Having your last invoice and SIM number (if applicable) speeds up verification and reduces processing delays.
Cancellation steps
- Complete the official cancellation form: Red Napkin cancellation/contact form.
- Provide required details: account number, reason for cancellation, requested termination date, and proof of identity if requested.
- Submit the form and save a copy or screenshot of your submission confirmation for your records.
- Wait for a confirmation from Red Napkin confirming receipt and the effective cancellation date; follow up if you do not receive confirmation within 5 - 7 business days.
- Check your final bill and ensure no unexpected charges remain; query any disputed items promptly in writing.
What happens when you cancel
Service access
Once cancellation is processed, voice, SMS and data services connected to the plan will stop on the agreed effective date.
If you have a device or SIM tied to the plan, confirm whether you need to return equipment or if any action is required to avoid ongoing charges.
Billing and renewal
Recurring payments and automatic renewals should stop after the effective cancellation date; verify last payment dates and any outstanding balances.
Prepaid balances, vouchers or promotional bonuses may be forfeited on cancellation depending on terms; check the confirmation details.
Will I get a refund?
General refund policy
Refund eligibility depends on the terms you agreed to when subscribing and the timing of your cancellation relative to billing cycles.
Typically, refunds are not automatic; pro rata refunds might be considered for unused time on paid recurring subscriptions, subject to contract terms.
Exceptions and conditions
- Refunds may be granted for billing errors or duplicate payments when validated by Red Napkin.
- Promotional credits or discounts are often non-refundable and may expire on termination.
- Retain confirmation correspondence and invoices when requesting a refund or lodging a dispute.
Red Napkin plans and pricing
Pricing overview
Public, up-to-date plan pricing was not available in the verified source used for this guide.
Contact Red Napkin directly for detailed pricing, current promotions and exact plan inclusions before cancelling or switching.
Contact for exact pricing
| Plan | Price | Period |
|---|---|---|
| Standard plans | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Key rights under South African law
As a consumer you have the right to fair, transparent billing and clear contract terms under the Consumer Protection Act and related regulations.
You also have the right to lodge complaints and seek resolution through the provider and regulatory bodies if necessary.
How to escalate a dispute
- First, contact Red Napkin directly and request written confirmation of their response and proposed remedy.
- If unresolved, keep records and consider lodging a complaint with the relevant industry ombudsman or the National Consumer Commission.
- Seek assistance from consumer protection organisations or legal advice for serious or unresolved disputes.
Customer experiences
Positive feedback
Some customers report satisfaction with Red Napkin’s lower-cost plans and occasional exclusive deals that reduce monthly expenses.
Users who receive clear communication and timely confirmations tend to report smoother cancellations and billing clarity.
Negative feedback
Other customers have reported delays in receiving cancellation confirmations or disputes over final charges and promotional credit forfeiture.
Common complaints involve slow response times and the need for follow-up to ensure final bills are accurate.
Documentation checklist
What to prepare before cancelling
- Account number and the exact name on the account.
- Copy of your ID or passport used to open the account.
- Last invoice or payment receipt and the SIM/phone number tied to the account.
What to keep after cancelling
- Confirmation of submission from the cancellation form and any response from Red Napkin.
- Final bill and proof that recurring payments have stopped.
- Copies of all written communications if you need to escalate a dispute.
Common mistakes
Not saving confirmation
Many customers assume cancellation is complete without saving the cancellation confirmation; always keep a screenshot or email receipt.
Without proof of cancellation, disputes over post-cancellation charges are harder to resolve.
Ignoring billing cycles and outstanding balances
Failing to check the billing cycle can lead to unexpected charges if the cancellation effective date falls after a renewal.
Also, leaving outstanding balances unsettled may affect your credit record or result in collection actions.
Comparative recap
How Red Napkin compares
This table provides a high-level comparison between Red Napkin and typical mobile providers to help you decide before cancelling.
Use it as a guide; confirm specifics directly with providers.
Quick comparison table
| Feature | Red Napkin | Typical Large MNO |
|---|---|---|
| Price | Generally lower / promotional | Broader range; sometimes higher |
| Customer service | Smaller support teams; variable response times | Larger operations; more channels |
| Plan flexibility | Simple, deal-focused plans | Wide selection and add-ons |
After cancelling
Immediate next steps
Confirm that your service has stopped on the effective date and check for any final invoices or outstanding payments.
Remove or swap SIM cards and cancel any linked direct debits or payment methods to prevent further charges.
Helpful links and contacts
- Use the official contact/cancellation form to follow up or re-open communication: Red Napkin cancellation/contact form.
- Keep documentation handy if you need to escalate to consumer protection entities or seek dispute resolution.
Address
Registered office
Randhill, 7th Floor, 104 Bordeaux Drive, Randburg, 2194, Gauteng, South Africa.
Use this address for formal correspondence if required, and include your account details in any written communication.
Contact notes
- For cancellations and account queries, submit the verified online form: Red Napkin cancellation/contact form.
- Retain all confirmation messages and final invoices for your records after sending any correspondence to the address above.