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Cancel SINGTEL
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Singtel service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Singtel: Easy Method
What is Singtel
Overview
Singtel (Singapore Telecommunications Limited) is a major telecommunications provider based in Singapore that offers mobile, postpaid, prepaid, and digital content services.
Some services may be billed directly by Singtel or via third-party platforms such as Google Play or Apple App Store.
Services covered by this guide
This guide covers cancellation and refund steps for in-app subscriptions (Google Play and App Store) and services billed via Singtel’s carrier billing or direct Singtel channels.
It is written for customers located in South Africa who need practical steps and consumer-rights context.
How to cancel Singtel
Cancel a Google Play (Android) in-app subscription
- Open the Google Play Store app on your Android device.
- Tap your Profile → Payments & subscriptions → Subscriptions.
- Select the Singtel-related subscription and choose Cancel subscription.
- Subscription remains active until the end of the paid period; refunds are handled by Google Play (not Singtel).
Cancel an App Store (iOS) in-app subscription
- On your iPhone or iPad open Settings → tap your name → Subscriptions.
- Select the service you want to cancel and tap Cancel Subscription.
- Subscription remains active until the period end; refunds are handled by Apple at Apple’s discretion.
Cancel services billed via Singtel (web or direct carrier billing)
- Log in to Singtel online support or start a chat with Singtel support.
- Request cancellation and ask for a written confirmation (chat transcript or email) to keep a record.
- If you have a fixed-term contract, ask about any early-termination charges and return-of-equipment obligations.
What happens when you cancel
Access and service termination
Cancellations of in-app subscriptions usually remain active until the current paid period ends; you retain access until that date.
For Singtel-billed services, termination timing may depend on the product and any notice periods in the terms of service.
Renewals and future billing
After a successful cancellation, future renewals should stop. Keep confirmation to prove cancellation in case billing continues.
If charges continue after cancellation, follow the dispute steps in the documentation checklist below.
Will I get a refund?
General refund rules
Refund entitlement depends on how the purchase was made and the platform’s policies, not only Singtel’s policies.
There is no general automatic right to a refund for in-app or carrier-billed purchases under Singtel’s typical practice.
Platform-specific exceptions and DCB
- Google Play or Apple App Store in-app purchases: request refunds from Google or Apple; Singtel does not issue these refunds directly.
- Direct Carrier Billing (DCB) via Singtel: purchases billed to your phone account are generally final and refunds are not commonly offered.
- No indication of an automatic 14-day cooling-off or withdrawal right for in-app or carrier-billed purchases under Singtel policies.
Singtel plans and pricing
Pricing availability
Singtel’s detailed plan pricing is not provided here in South African Rand (ZAR).
Services are typically priced and operated in Singapore; contact Singtel directly for local pricing options and availability.
Contact for pricing
| Plan | Details | Contact |
|---|---|---|
| Various mobile and digital plans | Pricing not listed in ZAR. Contact Singtel for current rates and available packages. | Contact Singtel support to obtain pricing information. |
Your consumer rights in South Africa
What to expect generally
Singtel’s in-app and carrier-billed purchases typically do not show an explicit automatic 14-day cooling-off or withdrawal right in their policies.
For platform purchases (App Store / Google Play), refunds and consumer protections are governed by Apple’s and Google’s terms, not Singtel’s.
Dispute and billing procedures
- Keep written records and dispute bills in writing where possible.
- According to general Singtel terms, customers have a time-limited window to dispute bills in writing and the provider must respond within a set period; ask Singtel for the exact local dispute timeline.
- Early termination charges, equipment return costs, and retention of deposits are potential outcomes when ending fixed-term contracts - confirm these in writing.
Customer experiences
Positive feedback
Some users report that Singtel provides clear contact details and a secure website, which helped resolve routine queries.
These positive reports tend to highlight straightforward interactions when records and confirmations are kept.
Negative feedback and common complaints
Many reviews describe frustration with billing errors, confusing cancellation paths, and limited human-support responsiveness.
Common themes include difficulty getting refunds for carrier-billed items and unclear communication about automatic renewals or contract extensions.
Documentation checklist
Essential items to gather
- Account number, phone number, customer ID, and contract or order number.
- Dates of purchase, screenshots of subscription pages, receipts and billing statements.
- Chat transcripts, emails, and any cancellation confirmation reference numbers.
How to use documentation
- Attach copies of evidence when disputing charges with Singtel or the payment platform.
- Keep originals until disputes are resolved and refunds (if any) are confirmed.
Common mistakes
Cancelling in the wrong place
A frequent error is trying to cancel an in-app subscription via Singtel when the subscription is billed by Google Play or Apple.
Always cancel through the platform that billed the subscription (Google Play or App Store) to stop renewals.
Not keeping written records
Failing to save chat transcripts, emails, or confirmation numbers makes disputes harder to resolve.
Insist on written confirmation of cancellations and retention or refund decisions.
Comparative recap
Quick comparison setup
The table below summarizes where to cancel, who handles refunds, and key notes for each billing route.
Comparison table
| Method | Where to cancel | Who handles refunds | Notes |
|---|---|---|---|
| Google Play (Android) | Google Play Store → Profile → Payments & subscriptions → Subscriptions | Google Play | Subscription active until period end; request refund from Google. |
| App Store (iOS) | iOS Settings → your name → Subscriptions | Apple | Subscription active until period end; refunds at Apple’s discretion. |
| Direct Carrier Billing / Singtel web | Singtel online support / chat or written request to Singtel | Singtel (refunds not commonly offered) | Ask for written cancellation proof; early-termination charges may apply. |
After cancelling
Immediate steps
- Save the cancellation confirmation (screenshot, email or chat transcript).
- Monitor your next bill to ensure no unexpected charges appear.
If problems continue
- Dispute the charge in writing with Singtel and include your documentation checklist items.
- If unresolved, consider escalating via your local consumer protection authority or the platform’s dispute process (Apple/Google) depending on where the charge originated.
Address
Formal cancellation address
Cancellation Department - Singtel
Singapore Telecommunications Limited
Registered address
31 Exeter Road, Comcentre, Singapore 239732