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Cancel TELLO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tello service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tello: Easy Method
What is Tello
Overview
Tello is a no-contract mobile service provider that offers prepaid and customizable plans managed online. It operates on a pay-as-you-go / plan model where you control renewals and plan changes via an account dashboard or app.
Service model
Tello does not require long-term contracts and allows plan cancellation or Auto-Renew disabling at any time. Management is done through Tello's website or the My Tello Android app.
How to cancel Tello
Cancel online from the Dashboard
- Sign in to your Tello account on the website and go to Dashboard.
- Find your active plan and choose the option to cancel or disable Auto-Renew.
- Confirm the cancellation; you will receive confirmation within your account.
- Reference: How to change or cancel a Tello plan.
Cancel using the My Tello app (Android)
- Open the My Tello app, sign in, and open the Dashboard section.
- Select the active plan and choose to cancel or turn off Auto-Renew.
- Ensure you complete cancellation at least 24 hours before the next billing date to avoid another charge.
- For account-level cancellations and service closure, see: How to cancel my service.
What happens when you cancel
Service access and billing
Cancelling your plan stops Auto-Renew so you won't be charged for the next cycle. Your service remains active until the end of the current billing cycle.
Make sure to cancel at least 24 hours before the next billing cycle to avoid an unwanted renewal, per Tello's terms.
Phone number and porting
- If you want to keep your phone number, you must port it out during the billing cycle; otherwise you may lose the number permanently.
- Porting must be initiated with the gaining provider while your Tello service is active.
Will I get a refund?
Plan, balance and timeline rules
- Tello offers refunds for unused services under a 100% money-back guarantee if requested within a few days of purchase; promotional discounts may reduce the refund amount.
- Pay-As-You-Go balances can be refunded if requested within 90 days; balances older than 5 months are generally non-refundable and may be converted to credit ('Tello Dollars').
- Partial refunds for unused plan balances may be considered on a case-by-case basis; full refunds are possible if plan balances (minutes, data) were never used.
- Reference: Tello Terms.
Device returns, SIMs and shipping
- Phones bought from Tello have a 30-day return window; devices must be undamaged, unlocked, reset and returned with all components. Refunds are issued after inspection.
- SIM cards are non-refundable and shipping fees (Priority, Two-Day, Overnight) are non-refundable.
- See device and return rules in the Terms: Terms.
Tello plans and pricing
Pricing availability
No evidence of Tello Mobile pricing listed in South African rand (ZAR) was found for 2024 - 2025.
Tello pricing appears to be USD-based and not localized to South Africa; contact Tello for localized pricing options.
Contact for current pricing
If you need exact plan costs or currency details, reach out to Tello support or check your account dashboard for USD pricing.
| Plan | Price | Notes |
|---|---|---|
| Tello mobile plans | Contact for pricing | Pricing appears to be USD-based and not localized to ZAR. Contact Tello for details. |
Your consumer rights in South Africa
General consumer protections
South African consumers have rights to fair value, quality and honest dealing under local consumer protection law.
Those rights complement provider-specific policies such as Tello's no-contract cancellation and specified refund windows.
Practical steps to assert rights
- Keep records: receipts, confirmation emails, screenshots of account actions and timestamps for cancellations and porting.
- If a refund or return is disputed, raise the issue with Tello support and, if unresolved, consider lodging a complaint with relevant South African consumer protection authorities.
Customer experiences
Positive feedback
Many users praise Tello for affordability, plan flexibility, easy online management and responsive customer support.
Positive reviews highlight easy switching between physical SIM and eSIM and straightforward plan adjustments.
Common complaints
- Some users report coverage limitations, inconsistent service in certain areas, and occasional app or porting glitches.
- Other negative feedback includes slow or unhelpful customer support responses and navigation difficulties in the app or website.
- For user reviews, see: Tello on Trustpilot.
Documentation checklist
Account and cancellation records
- Account login email and username
- Confirmation screenshot or email of cancellation
- Billing cycle date and proof of cancellation time
Returns and porting paperwork
- Proof of purchase for devices (order number, invoice)
- Device IMEI and photos if returning hardware
- Porting authorization details and receiving provider information
Common mistakes
Missing the cutoff time
One frequent error is cancelling too close to the next billing date. Tello requires cancellation at least 24 hours before the next billing cycle to avoid another charge.
Losing your number or missing refund windows
Users sometimes forget to port their number during an active billing cycle and permanently lose it.
Another common mistake is expecting refunds after the stated deadlines; Pay-As-You-Go balances older than allowed windows may not be refundable.
Comparative recap
At-a-glance comparison
The table below summarizes key points for quick comparison before you cancel or switch providers.
Decision factors
Use the table to weigh cancellation ease, refund windows, number portability and pricing localization for South African customers.
| Feature | Tello | Notes for South Africa |
|---|---|---|
| Cancellation ease | Online via Dashboard or My Tello app | Simple; must cancel 24+ hours before renewal |
| Refund windows | Short windows for full refunds; PAYG refunds within 90 days | Act quickly; older balances may convert to credit |
| Number portability | Must port out during billing cycle to retain number | Initiate port with the new provider while service is active |
| Pricing localization | USD-based; no confirmed ZAR pricing | Contact Tello for currency and payment options |
After cancelling
Next steps
- Confirm cancellation via your Tello account and keep the confirmation record.
- If keeping your number, start porting with your new provider while Tello service is still active.
- Check any eligible refunds and submit requests promptly per Tello's Terms: Tello Terms.
Support and appeals
- For plan changes and cancellations: How to change or cancel a Tello plan.
- For full-service cancellation guidance: How to cancel my service.
Address
Corporate address
Tello, LLC
228 Hamilton Avenue, 3rd Floor, Palo Alto, CA 94301, United States
For legal correspondence
The above address may be used for official or legal correspondence; for customer support use the online help center links provided earlier.