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Cancel TRUE PLAYER CLUB
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the True Player Club service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation True Player Club: Easy Method
What is True Player Club
Overview
True Player Club is a subscription service associated with the Truecaller app that provides premium features such as enhanced caller identification, ad-free use, and additional spam protection.
Where it appears
The subscription can be billed through app stores (iOS App Store, Google Play) or via web payment methods (for example PayPal) depending on how you originally subscribed.
How to cancel True Player Club
Cancel on iOS (App Store)
- Open Settings on your iPhone.
- Tap your name at the top, then Subscriptions.
- Select True Player Club and choose Cancel Subscription; you should receive an email confirming cancellation.
Cancel on Android (Google Play)
- Open the Play Store app and tap your Profile icon.
- Go to Payments & subscriptions → Subscriptions.
- Select True Player Club, tap Cancel subscription and follow the prompts to confirm.
Cancel via web payment (e.g., PayPal)
- Log into your PayPal account.
- Go to Profile → Account Settings → Payments → Manage Automatic Payments.
- Find True Player Club, choose Cancel and Confirm; a notification is provided.
Cancel via True Player Club web account
- Log into your True Player Club or Truecaller account on the web.
- Go to your account or subscription settings and select the option to cancel.
- Follow on-screen prompts; cancellation usually takes effect at the end of the current billing cycle.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to premium features until the end of your current billing period.
Renewal and billing
Cancellation prevents future automatic renewals. Your subscription remains active through the paid period and will not renew after that date.
Data and account
Cancelling the subscription does not usually delete your Truecaller account or associated data; account settings and stored information remain unless you request account deletion separately.
Will I get a refund?
Standard refund policy
Official summaries state there is no refund for the remaining period; cancellation takes effect at the end of the current billing cycle and future billing stops.
Exceptions and dispute options
- Occasional refunds have been issued as a commercial gesture by support for mistaken or unwanted conversions.
- If you believe a charge was unauthorized, escalate with your payment provider or bank; you may be able to dispute the transaction.
- There is no explicit mention in available summaries of a 14‑day automatic cooling-off refund entitlement.
True Player Club plans and pricing
Pricing availability
No verified public pricing details were provided in the available policy summaries for South Africa.
How to get pricing
Contact True Player Club support or check the App Store / Google Play listing in your region for current plan pricing and offers.
| Plan | Period | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and refunds
There is no clear statement in the available policy summaries confirming a 14-day statutory cooling-off right or automatic refund within 14 days for this subscription.
Options if you were charged without consent
- Raise a complaint with the payment provider (bank or card issuer) to dispute unauthorised charges.
- Contact True Player Club support to request a refund or escalation if you were charged in error.
- Consider formal complaints or escalation under South African consumer protection mechanisms if needed.
Customer experiences
Positive experiences
- Many users report support is prompt, efficient, and polite, with quick resolutions from named agents in some cases.
- Some users received refunds as commercial gestures when subscriptions were taken by mistake or converted unexpectedly.
- Support has been reported to process cancellations quickly when requested.
Negative experiences
- Several users complain of unexpected or unauthorised deductions and charges without clear notice.
- Some customers report difficulty understanding or cancelling recurring subscriptions depending on how they were billed.
Documentation checklist
What to have ready before cancelling
- Proof of purchase or subscription (receipt, App Store / Google Play billed transaction, or PayPal transaction ID).
- The email address or account ID used for the True Player Club / Truecaller subscription.
What to include when contacting support
- Transaction date, amount, and payment method used.
- Screenshot of billing or subscription entry in your App Store/Play Store/PayPal account.
Common mistakes
Assuming cancellation is immediate
Many users expect immediate loss of service after cancelling. In most cases access continues until the billing period ends.
Not checking which platform billed you
Canceling in the Truecaller app may not stop charges if the subscription was billed via App Store, Google Play, or PayPal. Always cancel through the platform that issued the charge.
Missing confirmation
Failing to verify you received a cancellation email or confirmation can cause confusion. Keep the cancellation confirmation for your records.
Comparative recap
At-a-glance comparison
The table below summarizes cancellation steps and refund stance per billing platform.
| Platform | How to cancel | Refund policy (general) |
|---|---|---|
| App Store (iOS) | Settings → [your name] → Subscriptions → True Player Club → Cancel | No refund for remaining period; cancellation effective at period end |
| Google Play | Play Store → Profile → Payments & subscriptions → Subscriptions → True Player Club → Cancel | No refund for remaining period; cancellation effective at period end |
| Web / PayPal | PayPal → Profile → Account Settings → Payments → Manage Automatic Payments → True Player Club → Cancel | No refund for remaining period; occasional commercial refunds possible on request |
After cancelling
Things to check immediately
- Save the cancellation confirmation email or screenshot of the cancelled subscription status.
- Monitor your bank or card statement to ensure no further charges occur after the current period ends.
If you need further help
- Contact True Player Club / Truecaller support via the in-app support or the channel you used to subscribe.
- If a charge appears unauthorised, contact your payment provider (bank, card issuer or PayPal) to dispute the charge.
Address
Postal contact for formal notices
Truecaller International LLP
1st Floor, Platina Tower, M.G. Road, Near Sikandarpur Metro Station, Sector 28, Gurugram, Haryana 122001, India
How to use this address
Use the postal address for formal data protection requests or written cancellation notices when in-app or store cancellation routes are not possible or if you require a formal record.