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I hereby notify you of my decision to terminate the contract relating to the Truecaller service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Truecaller: Easy Method
What is Truecaller
Truecaller is a mobile app and service that identifies incoming callers, blocks suspected spam, and offers premium features such as ad‑free use, profile views and incognito mode.
It is available on Android and iOS and subscriptions are managed through the store used to buy them (Google Play or the App Store).
Core functionality
Truecaller matches incoming numbers against a large, crowdsourced directory to show caller ID and spam labels.
Subscription model
Paid tiers add features like ad‑free use, a gold badge, and assistant add‑ons; billing and cancellation are handled by the app store you used to purchase.
How to cancel Truecaller
Cancel via Google Play (Android)
- Open Google Play Store on your Android device.
- Tap your profile icon → Payments & subscriptions → Subscriptions.
- Select Truecaller → Tap "Cancel subscription" and follow the on‑screen prompts.
- Reference: Truecaller Android cancellation guide.
Cancel via App Store (iOS)
- Open iPhone Settings → Tap your name at the top → Subscriptions.
- Find Truecaller in the list → Tap "Cancel Subscription".
- Must cancel at least 24 hours before renewal. Deleting the app does not cancel the subscription.
- Guidance summary: iOS cancellation notes.
Web / Truecaller account notes
- You cannot cancel subscriptions from Truecaller’s web or in‑app account settings; you must cancel via the store used for purchase.
- Deactivating your Truecaller account does not automatically cancel a store subscription; confirm cancellation with the store.
What happens when you cancel
Access and renewals
When you cancel a subscription through the store, access to premium features typically continues until the end of the paid period.
Auto‑renewal stops after the current billing cycle; you will not be billed again if cancellation completes successfully.
Account and data
Cancelling a subscription does not automatically delete your Truecaller account or personal data.
To remove data or deactivate your account follow Truecaller's privacy and account procedures in addition to cancelling the subscription.
Will I get a refund?
General refund policy
Truecaller’s terms state that, except where required by law, fees are non‑refundable once service begins or a trial ends.
Requesting an immediate start may waive statutory withdrawal rights; refunds are generally not provided after the trial or once service has started.
Exceptions and special cases
- Cancelling during a free trial will avoid future charges but typically does not produce a refund after the trial ends.
- Refunds are generally not available for Gold plans, prepaid/one‑time purchases, or upgrades.
- If Truecaller terminates without cause, you may request a refund of unused prepaid fees by providing a receipt and payment instructions; such refunds are handled per Truecaller’s terms.
Sources: Truecaller terms and support guidance.
Truecaller plans and pricing
Pricing overview
Below are representative South African prices and plans. Prices vary by platform and may change with promotions or store region settings.
| Plan | Price | 期間 = period | Features |
|---|---|---|---|
| Premium Basic (Monthly) | R25 - R30 | Monthly | Ad‑free, who viewed your profile, incognito mode, contact requests |
| Premium Basic (Annual) | R300 | Annual | Same as monthly Premium Basic |
| Premium Gold (Monthly) | R60 | Monthly | All Premium features plus Gold badge and priority support |
| Premium Gold (Annual) | R720 | Annual | All Premium Gold features |
| Ad‑free basic Connect (Annual) | R1 395 | Annual | Caller ID, spam blocking (ad‑free) |
| Assistant add‑on (Annual) | R390 | Annual | Call screening assistant voices |
| iOS Premium Monthly (App Store) | R19.99 or R29.00 | Monthly | Truecaller Premium on iOS |
| iOS Premium Yearly (App Store) | R99.99 or R199.00 | Annual | Truecaller Premium on iOS |
| iOS Family Monthly (App Store) | R49.00 | Monthly | Truecaller Family Plan on iOS |
Notes on pricing
Platform and region differences (Google Play vs App Store) can result in different amounts being shown in your account.
Always verify the charged amount in your device's subscription settings before cancelling or requesting refunds.
Your consumer rights in South Africa
POPIA and mislabeling concerns
South African users have rights under POPIA related to personal data accuracy and processing.
There have been local concerns and investigations about crowdsourced spam labeling and potential POPIA implications; see reporting for context.
Cooling‑off and statutory rights
- Typical cooling‑off periods under consumer law can be around 14 days, but platform storefront and Truecaller terms affect withdrawal rights.
- Truecaller’s terms state users may waive withdrawal rights once the service starts; store policies (Google/Apple) may also apply.
Reference for investigations and local reporting: MyBroadband article.
Customer experiences
Positive feedback
Many users praise Truecaller for easy caller identification, spam blocking and a clean interface.
Reviews note Premium features (ad‑free, incognito) and overall usefulness for reducing nuisance calls.
See aggregated positive ratings: Capterra South Africa.
Negative feedback
Common complaints include unresponsive support, mislabeling of legitimate numbers as spam, and mixed results on spam reduction.
Local reporting highlights concerns about crowdsourced labeling and costs for businesses to whitelist numbers.
See broader user complaints: Trustpilot and MyBroadband.
Documentation checklist
What to gather before contacting support
- Purchase receipt or screenshot showing the subscription charge.
- Date of purchase and the platform used (Google Play or App Store).
- Device model and OS version.
- Any support ticket numbers or communications with Truecaller or the store.
How to present your case
- Provide clear timestamps and screenshots of your subscription page in the store.
- If requesting a refund, include proof of purchase and a concise explanation of the reason.
Common mistakes
Deleting the app instead of cancelling
Many users delete Truecaller from their phone expecting cancellation; this does not stop store billing.
Always cancel via Google Play or iPhone Subscriptions to prevent renewals.
Assuming a refund after trial or late cancellation
Users sometimes expect refunds after the trial or when cancelling late; Truecaller’s policy and store rules usually preclude refunds after service has started.
Check the trial terms and cancel before the trial end to avoid charges.
Comparative recap
Quick comparison
| Method | Ease of cancellation | Refunds | Notes |
|---|---|---|---|
| Google Play (Android) | High - cancel in Play Store subscriptions | Generally no refunds after trial; cancel during trial to avoid charges | Follow steps in the support guide: Android cancellation guide |
| App Store (iOS) | High - cancel in iPhone Settings → Subscriptions | Must cancel ≥24 hours before renewal; refunds depend on Apple policies | Deleting the app does not cancel subscription. See iOS guidance: iOS cancellation notes |
| Truecaller web / in‑app account | Low - subscriptions cannot be cancelled from Truecaller account pages | Refunds handled by store; Truecaller account changes do not guarantee refunds | Cancel via the store used for purchase; deactivating account does not stop store billing |
Takeaway
Always cancel through the store used to purchase and keep proof of cancellation to avoid unexpected renewals.
After cancelling
Confirm cancellation
- Check the subscription section in Google Play or iPhone Settings to confirm the status shows "Cancelled" or "Expires on [date]".
- Keep screenshots or confirmation emails as proof of cancellation.
Privacy and account closure
If you want to remove your data or deactivate your account, follow Truecaller’s privacy procedures in addition to cancelling the subscription.
See Truecaller’s terms and privacy information for account and refund policies: Truecaller terms.
Address
Postal address for correspondence
Truecaller International LLP
1st Floor, Platina Tower, M.G. Road, Near Sikandarpur Metro Station, Sector 28, Gurugram, Haryana 122001, India
Notes on using the address
This address is the designated postal contact provided for data protection and cancellation or grievance correspondence in Truecaller’s policies.
If you need to reference policy or terms when writing, see: Truecaller terms.