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Cancel ACAPELLA
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Acapella service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Acapella: Easy Method
What is Acapella
Service overview
Acapella is a music creation and multitrack recording app that lets users record, arrange and share vocal and instrumental mixes.
How it is provided
The service is available as mobile in‑app purchases and subscriptions through app stores, with different apps/brands (for example “Riff - Acapella Maker” and “Acapella from PicPlayPost”).
How to cancel Acapella
Cancel on iOS (App Store)
- Open the App Store on your iPhone or iPad and tap your profile (top right).
- Tap Subscriptions, select the Acapella subscription, then tap Cancel Subscription.
- Cancel at least 24 hours before the end of the current period to prevent auto‑renewal.
Other cancellation notes
- Apple does not allow cancellation of an active subscription period to obtain a refund for the remaining time.
- If you cannot find the subscription, ensure you are signed in with the same Apple ID used to purchase.
What happens when you cancel
Access after cancellation
After you cancel, your subscription stays active until the end of the current paid period.
Automatic renewal and data
Auto‑renewal will stop after the current period and you will not be charged again.
Your account and created projects typically remain available; check the app for any data retention policies or export your work before expiry.
Will I get a refund?
General policy for iOS purchases
Refunds for in‑app purchases made via Apple are managed by Apple. The app’s terms state refunds are not provided for unused portions of a subscription period.
How to request a refund
- Use Apple’s “Report a Problem” portal in your iTunes/App Store account to request a refund (only purchases within the last 30 days are shown).
- You may also contact the app developer support (for example Team@mixcord.co) to explain issues, though Apple controls App Store refunds.
- For developer refund guidance see: PicPlayPost / Acapella iOS refund instructions.
Acapella plans and pricing
Pricing summary
The table below lists in‑app prices shown in South African rand (ZAR) on App Store listings for Riff and Acapella from PicPlayPost.
Notes on prices
Prices are subject to App Store changes and may vary by device/account. One‑time purchases and subscription tiers are included.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Riff - Acapella Maker Weekly Subscription | R34.99 | Weekly | Premium access to longer recording time, enhanced audio/collab capabilities |
| Riff - Acapella Maker Monthly Subscription | R139.99 | Monthly | Premium access to longer recording time, enhanced audio/collab capabilities |
| Riff - Acapella Maker Annual Subscription | R699.99 | Annual | Premium access to longer recording time, enhanced audio/collab capabilities |
| Acapella from PicPlayPost - Singing App Pro (Monthly) | R144.99 | Monthly | Unlock singing app pro features |
| Acapella from PicPlayPost - Multitrack Editor Pro (Annual) | R699.99 | Annual | Full multitrack editor capabilities |
| Acapella from PicPlayPost - 3 Minutes One‑Time Purchase | R59.99 | One‑Time | Unlock 3 minutes recording |
| Acapella from PicPlayPost - 10 Minutes + Everything | R149.99 | One‑Time | Unlock 10 minutes and all features |
| Acapella from PicPlayPost - Frame Packs (e.g., Pack 1, 2, 5) | R19.99 to R59.99 | One‑Time | Additional frame layouts or watermark branding |
Your consumer rights in South Africa
Cooling‑off and the CPA
South Africa’s Consumer Protection Act provides a three‑day cooling‑off period for certain direct distance transactions, but this generally does not apply to in‑app purchases handled by Apple or Google.
Refunds and dispute options
- In‑app purchases via Apple are subject to Apple’s terms; pro‑rata refunds are generally not provided by the app developer.
- If you believe an unauthorised or incorrect charge occurred you can raise a dispute with your payment provider or request a chargeback through your bank.
Customer experiences
Available review evidence
No TrustPilot or ProductReview South Africa entries were found specifically for the Acapella app in South Africa.
Related complaints from similar services
Related services (different entities) have recurring complaints about customer service, difficulty cancelling and refund refusals; see a sample review thread: voclr.it reviews.
Documentation checklist
What to prepare before contacting support
- Apple receipt (email from Apple) or screenshot of purchase confirmation.
- Your Apple ID (email), device used, and the date/time of the transaction.
- Transaction ID or order number shown on the receipt.
Extra helpful items
- Screenshots of the subscription entry in the App Store subscription page.
- Any correspondence with the developer (emails) or error messages shown in the app.
Common mistakes
Canceling the wrong subscription
Users sometimes cancel a different app or subscription because they are signed into another Apple ID.
Always verify the subscription name and Apple ID before canceling.
Expecting a pro‑rata refund
Many expect partial refunds after cancelling mid‑period; Apple’s and the app’s terms typically do not provide pro‑rata refunds for unused time.
Requesting a refund through Apple’s portal is the correct step but is not guaranteed.
Comparative recap
Quick comparison
The table below summarises cancellation and refund pathways for App Store purchases vs developer support.
How to use this table
Use the row that matches how you purchased (App Store vs direct developer) to find the correct next step.
| Aspect | App Store (iOS purchases) | Developer / Acapella support |
|---|---|---|
| How to cancel | Cancel via App Store > Subscriptions (must do before renewal). | Developer cannot cancel App Store subscriptions directly; they can advise and troubleshoot. |
| Refunds | Managed by Apple via “Report a Problem”; pro‑rata refunds are generally not provided. | Developer can review issues and may assist; official refund decisions for App Store purchases are via Apple. |
| Contact method | Use Apple’s account/Report a Problem portal. | Contact developer support or email Team@mixcord.co for app‑level questions and support. |
After cancelling
Immediate checks
- Confirm subscription status in App Store > Subscriptions to ensure auto‑renewal is off.
- Save receipts and screenshots showing the subscription end date.
If you need further help
- To request an Apple refund or report a problem use Apple’s portal as noted in developer guidance: PicPlayPost / Acapella iOS refund instructions.
- If charges continue or you suspect unauthorised billing, contact your bank or payment provider to dispute the charge.
Address
Registered address (South Africa)
Acapella (registered) - 3203 Spain Street, Roodeport, Roodepoort, Gauteng, 2196, South Africa.
Developer contact
For app support you can contact the developer (example contact) Team@mixcord.co and supply the documentation checklist items above when requesting help.