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Cancellation Chordify: Easy Method
What is Chordify
Service overview
Chordify is a music service that automatically extracts chords from songs to help users learn and play music on guitar, piano, ukulele and other instruments.
It is subscription-based and offers free and paid tiers where paid (Premium) tiers unlock additional features and tools.
How people use it
Users upload or link songs, then Chordify analyses audio and displays chord diagrams, transposition and playback features for practice.
Subscriptions are available via the Chordify website, Google Play (Android) and Apple App Store (iOS).
How to cancel Chordify
Cancel via the Chordify website (web)
- Sign in to your Chordify account on the website.
- Go to the My Premium page, choose "Manage subscription" and select "Unsubscribe".
- See the official guide: How do I cancel my subscription?
Cancel via mobile stores (Android / iOS)
- Google Play (Android): Open the Chordify Android app, tap the settings icon, scroll to subscription info and cancel from there.
- Apple App Store (iOS): Open the Chordify iOS app, tap the settings icon (top-left), scroll to subscription info and cancel there.
- If you prefer web options for store subscriptions, follow Google or Apple support pages as noted in Chordify's help article above.
What happens when you cancel
Access after cancellation
You can cancel at any time. Your access to Chordify Premium remains active for the remainder of the current billing period.
After the billing period ends, your account will revert to the free tier and Premium features will stop.
Account and data
Your basic account remains available (your username, saved items and uploaded files remain tied to your account unless you delete them).
If you need specific data retention or deletion, contact Chordify support for steps and confirmation.
Will I get a refund?
Chordify refund policy
Chordify offers a 14-day money-back guarantee on annual subscriptions. To request a refund, contact Chordify within 14 days of purchase.
See details here: Can I get my money back if I change my mind?
App store purchases and exceptions
For purchases made through the Apple App Store, Chordify cannot directly process the refund; they can guide you through Apple's refund process.
Google Play and App Store refunds are subject to those platforms' rules and approvals; Chordify can assist but final decisions rest with the platform.
Chordify plans and pricing
Pricing summary
The following prices are the listed South African (ZAR) amounts reported for available tiers and promotions.
Features per tier are not fully differentiated in the public listing; contact Chordify or check the app for exact feature lists.
| Plan | Price (ZAR) | Period |
|---|---|---|
| Monthly Subscription (tier unspecified) | R109.99 | Monthly |
| Monthly Subscription (tier unspecified) | R149.99 | Monthly |
| Annual Subscription (tier unspecified) | R679.99 | Annual |
| Annual Subscription (tier unspecified) | R919.99 | Annual |
| Black Friday Deal (seasonal) | R529.99 | Annual (assumed) |
Your consumer rights in South Africa
Cooling-off and the Consumer Protection Act
Under South African law (Consumer Protection Act), online recurring transactions generally carry a cooling-off period, commonly interpreted as 7 days unless the seller offers a longer term.
Chordify's 14-day money-back guarantee for annual plans exceeds the usual statutory minimum and benefits South African consumers.
Digital services and platform exceptions
- Digital services consumed upon delivery (instant streaming or immediate access) may not always qualify for statutory refunds beyond voluntary guarantees.
- App Store and Google Play purchases are subject to those platforms' separate refund and dispute procedures.
- If you purchase through Apple, follow Apple's process; Chordify can advise but cannot directly issue refunds for App Store purchases.
Customer experiences
Positive feedback
- Many users praise Chordify for a user-friendly interface and accurate chord detection.
- Support responsiveness is often described as fast, courteous and effective in resolving issues such as login errors or browser compatibility problems. See user reviews: Trustpilot - Chordify
Common complaints
- Some users report issues with automatic renewals or unexpected charges if subscriptions were not cancelled before auto-renewal.
- Recurring concerns include occasional videos or chords not loading and app/browser glitches; the community support forum contains related discussions: Chordify Community Support
Documentation checklist
Before contacting support
- Subscription confirmation email or receipt (showing plan, date and amount).
- Payment method and transaction ID (from your bank, Google Play or Apple receipt).
- Platform used to subscribe (Website / Google Play / Apple App Store).
When you contact Chordify
- Include screenshots of subscription details and the cancellation screen if applicable.
- Keep copies of support correspondence and dates for follow-up. Contact: [email protected] (email support is available; no phone support).
Common mistakes
Cancelling in the wrong place
Example: Users sometimes cancel on the Chordify website but subscribed through Google Play or the App Store, so the store subscription remains active and continues to renew.
Always verify the platform that processed the payment and cancel there.
Assuming immediate refunds or access loss
Example: Expecting an instant refund or immediate loss of access after cancellation is common. Refunds depend on the plan and timing; Premium access usually continues until the end of the billing period.
Check Chordify's 14-day annual refund policy and platform-specific rules before escalating.
Comparative recap
At-a-glance comparison
| Item | Web subscription | Google Play (Android) | Apple App Store (iOS) |
|---|---|---|---|
| How to cancel | My Premium → Manage subscription → Unsubscribe (Chordify web) | Cancel in the Chordify Android app via settings → subscription info | Cancel in the Chordify iOS app via settings → subscription info |
| Refund route | Chordify can process 14-day annual refunds (contact support) | Subject to Google Play refund rules; Chordify can advise | Refunds handled by Apple; Chordify can guide but cannot directly refund |
| Access after cancelling | Premium remains until end of billing period | Premium remains until end of billing period | Premium remains until end of billing period |
After cancelling
What to do next
Keep your subscription receipt and any cancellation confirmation for your records.
If you expected a refund and do not receive one, gather documentation and contact support as below.
Helpful official links
- How to cancel: Chordify cancellation guide
- Refunds: Chordify refund policy
- Cancel anytime info: Can I cancel my subscription at any time?
Address
Company address
Chordify B.V., Stationsweg 3G, 9726 AC Groningen, The Netherlands.
Support contact
For cancellation or refund assistance, email: [email protected].
Use the official help pages linked above for step-by-step guides and platform-specific instructions.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Chordify subscription via the website, sign in to your account, go to the My Premium page, select 'Manage subscription', and then choose 'Unsubscribe'. You can also send a written cancellation request via email or registered mail.
Yes, you can cancel your Chordify subscription through the mobile app. For Android, open the app, tap the settings icon, scroll to subscription info, and cancel from there. For iOS, open the app, tap the settings icon, scroll to subscription info, and cancel. Alternatively, you can send a written cancellation request.
After canceling your Chordify subscription, your access to Premium features remains until the end of the current billing period. Your basic account, including your username and saved items, will remain available unless you delete them. You can also send a written request for data retention or deletion.
Chordify offers a 14-day money-back guarantee on annual subscriptions. To request a refund, contact Chordify within 14 days of your purchase. For written requests, you can use email or registered mail.
Chordify offers various subscription plans, including monthly options priced at R109.99 and R149.99, and annual plans at R679.99 and R919.99. There is also a Black Friday deal for R529.99 annually. You can send a written request for more details on features.