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Cancel DISTROKID
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I hereby notify you of my decision to terminate the contract relating to the Distrokid service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation DistroKid: Easy Method
What is DistroKid
Overview
DistroKid is a music distribution service that lets independent artists upload tracks and deliver them to major streaming platforms like Spotify and Apple Music.
It operates on an annual subscription model, offering multiple tiers for single or multiple artist accounts while artists keep their royalties.
Who uses it
Independent musicians, producers, and small labels use DistroKid to publish releases quickly and at low annual cost.
The service is popular for fast uploads and straightforward metadata management, but users often note support limitations.
How to cancel DistroKid
Cancel via the DistroKid website
- Log into your DistroKid account.
- Click your profile icon and select "Account".
- Scroll to the bottom and click "Manage".
- Click "Cancel membership" and follow the on-screen instructions.
For the official step-by-step cancellation help see the DistroKid support article linked below in "After cancelling".
Other billing routes
- If you subscribed through the Apple App Store or Google Play, cancel the subscription through the relevant store subscription settings.
- Keep proof of where you paid (receipt or card statement) so you can show which billing channel handled the charge.
What happens when you cancel
Account access and uploads
After cancellation you will generally lose the ability to upload new releases if your membership expires or is cancelled immediately.
Existing distributed music may remain live on stores depending on your settings and whether you applied options like "Leave a Legacy".
Auto-renewal and data
Auto-renewal stops once cancellation is processed, preventing future subscription charges if done before the next billing date.
Keep local copies of all master files and metadata; removing the account can complicate re-listing or changes later.
Will I get a refund?
DistroKid refund policy (general)
DistroKid's stated policy is that subscriptions are generally non-refundable once paid, except in rare cases such as billing errors or duplicate charges.
This means refunds are uncommon; plan on cancellations stopping future charges rather than recovering past payments.
Exceptions and upgrade refunds
- Upgrading: If you upgrade within 14 days of initial signup and during your first subscription year, DistroKid offers a full refund of your prior plan; after that, refunds are prorated.
- Support exceptions: Some users report refunds after prompt requests to support (responses can be slow), especially for clear billing mistakes or duplicates.
DistroKid plans and pricing
South Africa App Store pricing (annual)
Below are the in-app annual prices listed for South Africa (ZAR). Prices are per year and reflect in-app purchase listings.
Confirm final price and billing channel in the App Store before purchase.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Musician Plan | R99.99 | Annual | Basic plan for one artist, unlimited uploads, keep 100% of earnings |
| Musician Plus | R199.99 | Annual | Two artists, customizable release options, synced lyrics, daily stats |
| Ultimate - 5 | R399.99 | Annual | Up to 5 artists, includes all Plus features |
| Ultimate - 10 | R699.99 | Annual | Up to 10 artists, includes all Plus features |
| Ultimate - 20 | R1,199.99 | Annual | Up to 20 artists, includes all Plus features |
Price notes
These prices come from in-app purchase listings and may vary with VAT, exchange rates, or app-store fees.
If you bought directly via the DistroKid website instead of in-app, billing and cancellation may follow different channels.
Your consumer rights in South Africa
Cooling-off period
South African consumer protection law generally provides a 14-day cooling-off period for certain transactions.
However, if the service is fully performed with your explicit consent (for example immediate distribution), this cooling-off right may be waived.
Refund and dispute options
- No automatic right to refund once the service has been delivered, unless there is an error or duplicate billing.
- If charged after timely cancellation, consider contacting your bank to dispute the charge and keep evidence of your cancellation.
- Keep proof (screenshots, timestamps, receipts) to support any dispute or complaint to your payment provider.
Customer experiences
Positive feedback
- Users praise DistroKid for fast uploads, low annual cost, and straightforward distribution to major platforms.
- Many say the platform is excellent for independent artists who want quick releases and to retain royalties.
Negative feedback
- Frequent complaints about slow or unhelpful customer service and heavy reliance on automated responses.
- Reports of unexpected auto-renewals, difficulty obtaining refunds, immediate loss of upload access on cancellation, and occasional billing duplicates.
Documentation checklist
Essential items to keep
- Account screenshots showing cancellation steps and confirmation timestamps.
- Payment receipts or bank/card statements showing charges and dates.
- Release identifiers (UPC/ISRC), release dates, and proof of file ownership.
Optional but helpful
- Copies of any support emails or chat transcripts with DistroKid.
- Screenshots of subscription settings in the App Store or Google Play if billed there.
Common mistakes
Assuming immediate refund
Many users expect an immediate refund after cancelling; DistroKid's default position is not to refund past subscription payments.
Plan for stopping future renewals rather than recovering already-paid annual fees unless you have clear grounds for a refund.
Not documenting cancellation
Failing to save confirmation screenshots or emails makes disputes harder if you are charged after cancelling.
Always capture dated evidence of cancellation and the billing channel used (App Store, DistroKid website, etc.).
Comparative recap
At-a-glance comparison
| Aspect | DistroKid (South Africa) | Typical expectations |
|---|---|---|
| Cost | Low annual fees (from R99.99 via app store) | Affordable annual pricing common among indie distributors |
| Support | Limited; reports of slow responses and reliance on automated help | Varies by provider; dedicated human support often stronger elsewhere |
| Refunds | Generally none; some exceptions and prorated upgrades | Refund policies differ; some services offer clearer refunds for mistakes |
| Upload & distribution speed | Fast uploads and quick delivery to stores | Most distributors prioritise speed, but quality of metadata handling varies |
How to use this recap
Use the table to weigh cost against support and refund risk when choosing or cancelling a distribution service.
If customer service is critical for you, factor that into your decision before committing to an annual plan.
After cancelling
Useful official links
- How to cancel your DistroKid account (official support)
- DistroKid subscriptions help category
- Postclic cancellation guide
Next steps
- Save all cancellation confirmations and receipts locally.
- If incorrectly charged after cancellation, contact DistroKid support and your bank promptly with evidence.
Address
Registered office
150 Broadway, Suite 1500, New York, NY 10038, USA
Use the address for formal correspondence if required, and include your account details and evidence when sending notices.
Contact tips
When sending mail or support requests, include account email, full name, release UPCs/ISRCs, and screenshots of cancellation to speed up handling.
Keep copies of all sent communications and track delivery/read receipts where possible.