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Cancel MIXCLOUD
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I hereby notify you of my decision to terminate the contract relating to the Mixcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mixcloud: Easy Method
What is Mixcloud
Service overview
Mixcloud is a streaming platform for DJ mixes, radio shows and podcasts that offers a free tier and paid subscriptions for enhanced features.
The service provides web access and mobile apps; some subscriptions are sold through Mixcloud directly and others through app stores.
Who this guide is for
This guide is for South African users who want to cancel a Mixcloud subscription or understand their refund and consumer-rights options.
It covers cancellation paths (web, Apple App Store, Google Play), refund expectations and local rights under South African law.
How to cancel Mixcloud
Cancel on the Mixcloud website (recommended when purchased directly)
- Log into Mixcloud via a browser on desktop or mobile.
- Go to Settings → Payments → My billing info.
- Click “Cancel plan” and confirm the cancellation.
- Note that cancellation takes effect at the next renewal date.
Cancel if you purchased via an app store
- Apple App Store purchases must be cancelled through your Apple Subscriptions settings; Mixcloud cannot cancel App Store transactions for you.
- Google Play purchases must be cancelled through Google Play subscriptions settings; Mixcloud cannot cancel Google Play transactions for you.
- If you’re unsure where you purchased, check your receipt email or the payment method statement for an App Store/Google Play reference.
What happens when you cancel
Access after cancellation
When you cancel a Mixcloud subscription purchased directly, access typically continues until the end of your current paid period.
For App Store or Google Play purchases, access terms follow the app store’s subscription cycle.
Renewals and billing
Cancellation prevents the next automatic renewal; it does not usually produce an immediate refund.
Keep records of the cancellation confirmation and the date your access will end.
Will I get a refund?
General refund position
Mixcloud does not publish a general, guaranteed refund policy; refunds are discretionary and not guaranteed.
If you need a refund after cancelling, expect decisions to be handled case-by-case by Mixcloud.
App-store refund exceptions
- Purchases made through the Apple App Store must follow Apple’s refund process; Mixcloud cannot process those refunds.
- Purchases made through Google Play must follow Google Play’s refund policy; Mixcloud does not manage those refunds.
Mixcloud plans and pricing
Pricing availability
Mixcloud does not publish explicit South African Rand (ZAR) prices on its help pages.
App-store prices and taxes are calculated dynamically by Apple or Google at purchase time.
How to check price
Open the Mixcloud app (Apple or Google Play) or the Mixcloud website during checkout to see the local price in your store.
If pricing does not appear in ZAR in the app, the store will show the converted amount at purchase.
| Plan | 期間 | Price |
|---|---|---|
| Mixcloud subscription | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Electronic Communications and Transactions Act (ECTA)
Under ECTA, consumers generally have a 7-day cooling-off right for services bought electronically.
This right allows cancellation without reason and may entitle consumers to a full refund within 30 days, subject to statutory conditions.
Consumer Protection Act (CPA) for fixed-term contracts
Under the CPA, fixed-term contracts can generally be cancelled with 20 business days’ notice where appropriate.
Any cancellation fees must be fair and reasonable; excessive penalties may be unlawful under the CPA.
Implications for Mixcloud users
As a digital subscription service, Mixcloud users in South Africa should be aware they may have statutory cooling-off and cancellation rights.
Mixcloud’s own terms may not emphasise these rights, so keep written records and raise statutory rights when disputing a charge.
Customer experiences
Positive feedback
- Some users report prompt and efficient support, with issues resolved quickly and courteously.
- Instances of friendly, helpful customer service have been noted by reviewers.
Negative feedback
- Users have reported mobile interface issues, playback glitches and confusing UX in some reviews.
- Some customers experienced unhelpful or robotic support and unresolved payment/renewal problems.
Documentation checklist
Essential documents to keep
- Subscription confirmation email or receipt showing purchase method and date.
- Cancellation confirmation or screenshots of the cancellation steps taken.
- Bank or card statements showing the charged amount and merchant name.
Optional helpful records
- Screenshots of account billing settings and plan details.
- Any correspondence with Mixcloud or app store support about the issue.
Common mistakes
Cancelling in the wrong place
A common error is trying to cancel a subscription on Mixcloud when it was purchased through Apple or Google Play.
If you cancel on the wrong platform, the billing will continue until you cancel through the app store that billed you.
Missing documentation and timing
Failing to save receipts, cancellation confirmations or dates makes disputes harder to resolve.
Waiting too long to act after discovering an unwanted renewal can reduce remedies; act promptly and keep records.
Comparative recap
Quick comparison of cancellation routes
What to expect by route
| Method | 期間 | Who handles refunds |
|---|---|---|
| Mixcloud website (direct purchase) | Subscription period | Mixcloud (refunds discretionary) |
| Apple App Store | Subscription period | Apple (Mixcloud cannot refund) |
| Google Play | Subscription period | Google Play (Mixcloud cannot refund) |
After cancelling
Immediate steps to take
- Save or screenshot your cancellation confirmation and the date access will end.
- Check your bank or card statement to verify no further charges occur after the end date.
Next steps if you need a refund or dispute
- If billed via Apple or Google, follow the refund request process with the relevant store provider.
- If billed directly and you believe you are entitled to a refund under South African law, contact Mixcloud support and reference your consumer-rights concerns.
Address
Company address for Mixcloud
Mixcloud Limited, Unit 2255, 275 New North Road, London, N1 7AA, United Kingdom
Notes about postal contact
If you choose to send physical correspondence, include account details, dates, and copies of receipts to help the support team process your request.